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GB DIY Store Reviews 264

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TrustScore 5 out of 5

4.9

Home improvement shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, perfect fit, and accurate descriptions, often highlighting the detailed specifications and helpful guides that simplify product selection. Many people also appreciate the competitive pricing and the overall ease of the ordering process, finding the website user-friendly and efficient. The delivery service is consistently noted for its speed and reliability, with items arriving quickly, well-packaged, and in perfect condition. However, some customers also noted occasional issues, such as receiving a faulty item or a product with a minor paint chip. In these instances, the company promptly sent out replacements, demonstrating effective customer service in resolving these concerns.

What people talk about most

Product

People report positive experiences with product. Customers are very happy with the product quality, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with orders... See more

Quality

Users describe positive interactions with quality, frequently praising products for being exactly as... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy, often praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... See more

Rated 5 out of 5 stars

Fantastic website with much needed instructions and diagrams for me (66 year old lady) on how to order the correct PVC door handle replacement. Great prices with product options. Order arrived the... See more

Rated 5 out of 5 stars

Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... See more

Rated 5 out of 5 stars

This is not the first time I’ve purchased from GB DIY and as before the items arrived quickly and just as described, their website makes it easy to buy the correct handle for your door, there are seve... See more

Company details

  1. Home improvement shop
  2. Hardware Shop
  3. Locks Supplier

Written by the company

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is a very professional comapany to…

This is a very professional comapany to do business with.
There web site is very easy to navigate and the prices are very competitive.
I received my delivery very quickly, well packaged and in perfect condition.
Also the goods were exactly as described.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Replacement of faulty goods

I ordered an ERA lock which was faulty on delivery. GB DIY replaced the lock by post within 24 hours at no cost. The person dealing with this was courteous and helpful. Excellent service.

26 March 2025
Unprompted review

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