Gbservers Reviews 3

Since GB Servers was taken over by FirstServ, there are continual, regular and lengthy outages.

They don't tell you when something is wrong, they don't respond quickly to support tickets, and they don't give any updates on issues. The first 6 hours can be them just assuming its your IP address. I'm afraid that if the server control panel even says there's an issue, it is nothing whatsoever to do with IP address.

The service is virtually unusable now.

STAY AWAY FROM GBSERVERS.CO.UK - DISHONEST, UNLAWFUL AND UNACCEPTABLE PRACTICES.

Before I begin, I would like to say that I have VPS's with many providers such as fast2host, digital ocean, and Linode - I HAVE ONLY EVER HAD RUDE, UNREASONABLE OR UNLAWFUL SERVICES FROM GBSERVERS.CO.UK - STAY AWAY FROM GBSERVERS.CO.UK

The short story

GBSERVERS.CO.UK THEN WENT AHEAD TO ALTER THEIR TERMS & CONDITIONS TO INTRODUCE A NEW TERM AND THEN TELL ME THAT THEY WOULD NOT GIVE ME A REFUND BECAUSE OF THE NEW TERM AND THEN DENIED THAT THEY CHANGED THE TERMS (I HAVE PROOF THAT THEY DID).

Once I challenged them and told them that their practices were unlawful as per the Consumer Protection Act 2015, they then gave a refund. However, THEY WERE UNPROFESSIONAL, UNREASONABLE, BEHAVED UNLAWFULLY AND THEIR CONDUCT ATROCIOUS.THEY DENIED ALTERING THE T&CS (i have proof that they did).

The Long Story

I had taken advantage of gbservers.co.uk sale and got a VPS.

The VPS got hacked and I was informed that the service had been suspended. I enquired with GBServers as to how I could get the VPS back up and running - they informed me that they I was unable to as apparently, I was spamming (the server got hacked).

This effectively meant that they had terminated my service without notice and a term which was not in their original T&Cs (that I had agreed to when I signed up - I checked).

After informing GBservers that I had not spammed and it was a hack, they reluctantly offered me to restore my service now somehow. Long story short, I did not like the way they were handling the situation I then requested a full refund as per their terms & conditions. They denied the request initially and said as I had "broken their terms and conditions" I was not eligible for a refund. I had once again reread the terms & conditions and told them that there was no such term or clause.

GBSERVERS.CO.UK THEN WENT AHEAD TO ALTER THEIR TERMS & CONDITIONS TO INTRODUCE A NEW TERM AND THEN TELL ME THAT THEY WOULD NOT GIVE ME A REFUND BECAUSE OF THE NEW TERM.

Once I challenged them and told them that their practices were unlawful as per the Consumer Protection Act 2015, they then gave a refund. However, THEY WERE UNPROFESSIONAL, UNREASONABLE, BEHAVED UNLAWFULLY AND THEIR CONDUCT ATROCIOUS.THEY DENIED ALTERING THE T&CS (i have proof that they did).

STAY AWAY FROM GBSERVERS.CO.UK FOR OWN GOOD - THEY ARE PLENTLY OF HONEST

I had 2 small vps's with GBServers while I was working out if I need a dedicated. They worked with me on all technical questions and gave an excellent level of service.

In the end I moved to a dedicated elsewhere and miss the customer service GBServers were able to give me as I've had problems since :(