Gearbest 

Very bad experience. Thieves Gearbest & Sky Store
From an original price of 168 Euros for a smartphone, I welcome the offer at 87. This is the promise: Global Version 2022 New i13 Pro Max 6.7 Inch Smartphone 16GB + 512GB 6800mAh 4G/5G Network Dual SIM Android Cellphone - White China. It is presented as "full screen" but has a giant frame. Luckily I pay with Paypal. I get a toy smartphone! From the gearbeest.it website the phone contained; 4 cameras with 50,000,000 million pixels; Fingerprint; facial recognition; but especially with Android 11 ! I say to myself: it's a deal. I order. A crap smartphone arrives at my house. Check the info. The card writes that everything promised is such. I download an app to check the system and I discover that the front camera, the front camera is one, both of poor quality, 3G, there is no fingerprint, processor never heard of am especially ANDROID 5! IT HAS BEEN THREE MONTHS THAT ON THE GEARBEST WEBSITE THE OFFER ENDS IN 20 DAYS...
I wrote to the seller and he replied: how much did you pay, we sent this to you.
I wrote for a month, almost every day, to support. When after a month they repeated it for the second time, with a copy/paste of the answer, I got pissed. They replied that they accepted the compensation and that I had to send the product at a cost of 62 Euros.
I contacted Paypal who gave me my money back within a month.
The Chinese thieves-swindler sellers are:
Company: Skystore
Address Name: Crystal City
Contact Name: Ivy huang
Country: CN
Provinces/States: Guangdong
City: Shenzhen
Detailed Address1: Room 401, Unit 1, Building 41, Heao Crystal City, Yuanshan Street, Longgang District
Detailed Address2:
Postal Code: 518115
Phone Number: 13556884680
Conclusions: Gearbest and Skystore thieves and scammers that I reported to the Postal Police for fraud.

BUNCH OF THIEVES!!!
If I could I would rate this company with a MINUS A MILLION!!! . I ordered a mini pc 2 months ago, and after 3 weeks it wasn't even shipped, so I decided to cancel it and request a refund, after another 3 weeks I put in contact with them asking why money wasn't in my account yet, the only answer was a vague "we'll try to speed it up", that was the only time I was able to contact them because anytime I tried to contact them through the chat, it was always on maintenance, and not being able to submit a ticket. I cannot recommend more to avoid this company!!! and I hope my experience helps people to stay away from them as far as they can. Thanks.

DO NOT BUY FROM GEARBEST!!!
absolute scammers.
Bougt phone for £360 had a an issue, contacted them and nothing have been done.
They just ask you to wait a litle longer till you give up.
Bougt only because there was pay by PayPal option.
PayPal refuses to get involved in this. BE AWARE!!!

DO NOT BUY FROM GEARBEST!!!
absolute scammers.
Bougt phone for £360 had a an issue, contacted them and nothing have been done.
They just ask you to wait a litle longer till you give up.
Bougt only because there was pay by PayPal option.
PayPal refuses to get involved in this. BE AWARE!!!

Dear Sir/Mrs :
Thank you for your Reply.
Your Reply is NOT correct.
After TWO MONTH waiting for my order , I get in touch with your company. (By Messenger). My order is now out of Stock !
Also the my "Refund is NOT complete at all" Waiting for it !!
Order : No.2: 20042900910812483130
Yours Sincerely :
Cristina Argullos

Since my first order with Gearbest went off without a hitch. I decided to buy something more expensive this time. A Xiaomi Mi 9 SE, worth about $ 300. With the buyer protection and the additional transport insurance I thought I would be on the safe side.

According to DHL shipment tracking (package no. 0034043434268750749369) the article should have been delivered to me personally on 18.06.2019 at 16:40. I still any other person from my household has received the package. Also with demand with the neighbours the package did not appear.

On 20.06. I have given up thereupon with Gearbest a support inquiry. I was put off, I should wait nevertheless still a few days. DHL could not help me because I am only the recipient and therefore not the contract partner.

On 25.06. I opened a case with the PayPal buyer protection in the hope to get a refund fast and uncomplicated. But since Gearbest could prove with the help of the parcel number that a parcel was supposedly delivered, PayPal proved the seller right and rejected my request for a refund.

After that, I asked Gearbest to submit a request to DHL for a refund if the package was actually stolen or lost. However, Gearbest will argue that the package has been delivered as this will be shown in the Tracking section. I then submitted a request for investigation to DHL, which was rejected by letter a few days later - again with the statement that only the shipper can do this. After calling DHL, however, I was informed that a Mr Eric Yeung (operator of a fulfillment center, commissioned by Gearbest) had filed an investigation request.

On 11.07. I was told to wait until 02.08. and then I will get a solution according to the terms and conditions of Gearbest. I have assumed that the result of the investigation will be awaited. On the question how the solution will look like (refund or new delivery), I received no exact statement.

On 04.08. I wrote to Gearbest again, this time the tracking was pointed out again and the blame was placed on the parcel service:

"As we explained earlier on the shipping company's website the parcel has been delivered. In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.

Unfortunately these kinds of losses are beyond our control. [...] We regret to inform you that there is no compensation in such case. The shipping agent is responsible for this loss."

Now I stand there, $300 poorer and without a smartphone. The Gearbest customer service is really the very last and I can't recommend anyone to buy there. Beware of this online shop, the savings are in my opinion not worth the trouble in case of a problem.

I Deal With Companies From China & Have No Problems & A Very Good Service.
BUT This Company I Bought A Smart Phone & It Has A Problem When Dialling 101 It Takes You To The Police 999 Emergency Service.
Andriod Mini TV Box It Worked A Week & Now When You Select Something To Watch A Message Comes Up Stopped Working.
SO BEWARE IF YOU USE THIS COMPANY