GeekGearBox Reviews 

I was a subscriber for over a year, before I had one box that never arrived. And it wasn't until you actually needed the costumers service, you saw how awful costumer service is at Geekgear's.
I was told multiple times a box would be sent, but everytime I contacted them, I got a new employee, where they couldn't even tell me, if a replacement box was sent. - So basically all of the employees I was in contact with had been lying about sending a new box.
After a year, they stopped answering my E-mails. When I found no other way to try and get a hold of them regarding my missing box, than to contact them on their So-Me. I saw someone comment about their missing box, where they answered very kindly to contact them. When I commented about my missing box, my comment got deleted.
Never ever am I going to recommend geekgear to anyone, which is a shame, cause I really did like the boxes. But your company isn't any better than your costumer service. Do not buy their boxes.

They’ll steal your money. I received 3 boxes and everything was ok. Not the best quality, but whatever. They then continued the subscription for a further three months - I didn’t see that I automatically applied for renewal of my contract when purchasing. I sent those boxes back. It’s been month and they still haven’t given me my 100€ back. Really just a fraudulent company.

I’ve contacted the customer service several times and the spokesperson Kelly Pratt never reissued a refund.

I got the wrong box and I have a very upset neice because instead of Harry Potter they got some freaky clown crap. They don’t even deserve a star. I’ve also been asking for my money back and received no answer.I will never buy anything from them again. Thanks for nothing. You are the worst.

They messed up my first order, so they gave me a good discount as an apology. They messed up the second package as well. They gave an even better discount and this package finally arrived with everything I ordered.
Also the t-shirt I got already has a hole along the seam, and I really don't feel like the box I got worth the money I paid for it.
The support had sometimes a tone I didn't like, every time they answered a question I had two other one, but in the end they helped and that's the only reason I didn't give one star.
After 28 email between me and the shop and four month of waiting, it's finally over and I will never order again.

Took three months and two resends to get my parcel.
Customer service came through in the end.
On the third try they sent the parcel though an A brand shipping company and that one arrived....
still somewhat mixed feeling but the box itself was value for money and got there in the end..

Ordered the mystery Elf box the beginning of November. They took $199 when it was a $50 box! And they refuse to refund it! After WEEKS of sending messages with no response, that's what I was told. They will steal your money and not return it. It took me 4 months to even get my box. And it was DEFINITELY NOT WORTH $200!!!!!!!! This company is a joke! And from other reviews I've seen, I'm not the only one they stole money from and refuse to refund it. They're making BANK on scamming us!

DONT BUY FROM GEEK GEAR ITS BEEN 6 MONTHS AND MY ORDER STILL HASN'T ARRIVEDTHE COSTUMER SERVICE IS HORRIBLE I'VE EMAILED THEM MORE THAN 5 TIMES AND I'VE GOTTEN NOTHING I SPENT 300 DOLLARS ON GEEK GEAR

Placed a order for a Harry potter box and some sale item. Everything arrived however one of the sale items was missing a Assassins creed axe which cost a grand total of £1.99 contacted got ignored then I contacted them again to complain, A person called Kelly got back to me saying that they don't make mistakes and they will start a fraud investigation as the courier must have took said £1.99 item. Worst customer service that I have ever encountered avoid I am now having to raise a case with PayPal for the missing item

The orders come through between certain days and mine came really quickly the products inside are actually amazing, possibly the best thing I have bought in ages!! X

Whilst the idea behind this company is awesome for any HP fan, the service and delivery is shocking. I placed an order on behalf of my daughter and when it arrived the majority of the items were damaged. I contacted Geek Gear and provided them with multiple photos of the damage; after several emails they agreed to provide a replacement of all the damaged goods plus a bonus gift of choice for the inconvenience and disappointment caused. Several weeks later and multiple follow up emails, the replacements have not arrived and my emails have gone unanswered. One very upset 9 year old and two 'let down' Harry Potter fans. 😔

Never recieved my order even though I was told differently by customer service. At some point they just stopped responding. Would never spend any more money on them. There are so many other great companys that offer replicas and other things that actually send the products to their costomers.

Ordered £140 of boxes on the 5th January 2021. After a few weeks I messaged customer services to see were my order was. I was told by Kelly Pratt that it would ship out between the 21st and the 28 th January I was not happy about this. I had ordered a special edition box also. I began chasing up my order from the 28th when nothing turned up. I messaged customer services via email, chat and Facebook page. Someone called Callium messaged back claiming that my order would shipped out at the end of February because the bi monthly special edition ships in February ( this is not listed anywhere). I kept emailing, I offered solutions like I would pay the extra shipping if they shipped the other order now. I offered that I would cancel the special edition box and take products to that cost, they said that was fine and asked what I wanted. Also the print I had ordered in January was now out of stock so I had to choose another one. I sent the reply. I got a message back asking me to pay for the second postage. I said I wanted it all shipped together. I heard nothing for a few days, I threatened them that I was going to take it further. I received an email from Kelly Pratt saying my order was with the team and was moving to shipping. I stupidly believed it, and as there was a sale on I ordered more I have no idea what possessed me. So now I am waiting for £200 of stuff. I contacted trading standards and they advised me to contact my card provider and start a dispute. I had asked for both orders to be cancelled and refunded because of non delivery of my order. I have opened a case with PayPal and my husbands credit card for non delivery of products and we are waiting on the out come. Should know the PayPal one by next week. DO NOT BUY FROM THESE PEOPLE THEY ATE THIEVES AND NEED TO BE REPORTED FOR FRAUD.

Awful customer service, i spent £162 in mid january i was told it would be sent between 21st and 28th january, its now 16th feb and they still havent sent it, its one excuse after another, they now say they cant refund me because they have to many orders and cant go searching for mine !!! STAY CLEAR OF THEM

An awful experience.

Terrible product, all of the merchandise was thrown away as the product was terrible and cheap.

Customer service is also horrendous. Watch out for subscription traps here.

Please save wasting your money and ensure you cancel your subscription before their auto-renewal.

Absolutely horrendous company only gave 1 star as cannot give zero stars.
Waited almost 2 months for an order. Constant lies when contacting customer support. It took opening a case on paypal for them to send anything and when they did half the order was missing. When i contacted them about it got a snotty reply saying all items had been sent and to check wiggles of box. It was a hoody missing so pretty sure it wouldn't get lost and my items weren't even sent box.
Avoid!!! i am sure you can find a more reliable and honest company. These are quick to take your money but not to send you the goods you have paid for. Customer service is atrocious. I understand things are slower due to lock downs and covid and i am a patient person. But this certainly is a money grabbing joke of a company who lie and have no customer care. Find somewhere that values their customers,geek gear certainly do not live up to that.

Had the same experience as so many others. Ordered the November box in September and i'm still chasing them.

The amount of effort i've spent chasing them for this box make whatever is in it IF I ever get it a let down before I even find out.

Don't waste your money.

To top things off, I ordered a one off box and they tried to charge me 3 times for the next box!

Ordered 1st January and no package received. Wish I’d checked reviews first. Like others I send emails to be told it’s being packed. They say it’s lack of staff and Covid. Maybe they should say that on the website as they are Still promising prompt delivery. AVOID !! Don’t think I’ll ever see purchase or my money again.

I ordered the Geek Gear Harry potter (wizardry) box on 14th Jan it arrived today (28th Jan)
I was really worried after reading all the reviews but I have to say I had no problem atall. It arrived quickly and the box had some really nice stuff in it, a T shirt a mug, chocolate, badges. 7 items in all and they are all really nice.
I had no need to be worried about buying this box, I'm really pleased with it.

I placed an order 2nd January, it’s now the 25th and still no order has been received. I contacted them via email on the 19th January and received a reply from somebody called Kelly Pratt, stating, “Our team are working on your order as we speak and will be moved into the queue for shipping”. I was then given a copied and pasted generic paragraph saying I’ll receive a notification when my order is dispatched.
Surprise, surprise it’s now the 25th January, I haven’t received any notification that my order has shipped and no order has been received. I understand things are taking longer due to Covid but this delay is completely unnecessary and unacceptable.
I won’t be touching this company again and I’d urge others to do the same.

Ordered on 21st nov 20 for Christmas gift.
Appreciate with the virus delivery may take longer. On 20th Dec 20 started asking where my order was I had emails saying due out of the warehouse, then an email saying it was stuck in customs. They then stop any communication so no option but to open a dispute with PayPal. Its now end of Jan 21!
This company is best avoided.