I ordered a fan from Amazon which a part was missing. Rather than send it back I contacted the company. Took a bit of toing and froing but eventually they sent out the missing part. If it wasn't for t... See more
Company replied
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Review summary
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Reviews shaping this summary
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items,... See more
Company replied
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
Company replied
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... See more
Company replied
Company details
- #117 of 132 best companies in Appliance shop
- #87 of 94 best companies in Kitchenware Shop
- #12 of 14 best companies in Electrical appliance wholesaler
- #55 of 65 best companies in Electronics Company
- #127 of 135 best companies in Kitchen supply shop
- #14 of 18 best companies in Vacuum Cleaner Shop
Written by the company
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contact info
United Kingdom
- geepas.co.uk
3.8
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Geepas UK
Hi BA,
Thank you for taking the time to share your feedback. We sincerely apologise for the delay and the inconvenience caused.
We are pleased that a replacement order was arranged and has now been successfully delivered. We appreciate your patience throughout the process and thank you for giving us the opportunity to resolve the issue.
Kind regards,
Geepas Customer Support
Unreliable, Unhelpful & Tat
Delivery was late.. I had ordered a set when my kettle broke, Next day delivery. The item didn't arrive for 4 days, (using a pan for coffees in the meantime) The set arrived and the kettle had a very obvious & unsightly manufacturing fault. I was really dissapointed with the visbible fault & quality of the items. I then (without using the items) sent pictures & requested a return label within the 30 day period, To which I have been ignored after repeated emails & unanswered calls, I have now contacted the ombudsman regarding this and would not recommend this company or products atall. Over £200 down for tat & bad customer service. Plus a huge box of unwanted kitchen items in my hall. 🤦♀️
14 July 2026
Unprompted review
Reply from Geepas UK
Hi Yasmin,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you've had and understand your frustration.
One of our customer support agents has already responded to your enquiry and is currently awaiting your response so that we can continue assisting you and bring this matter to a resolution as quickly as possible.
Kind regards,
Geepas Customer Support
Very impressed with hot water…
Very impressed with hot water dispenser, exactly what I wanted and more. Speedy delivery and updates, What's not to like!!!!
9 July 2026
Reply from Geepas UK
Hi Sylvia ,
Thank you for your fantastic feedback! We're delighted to hear you're pleased with your item and our speedy delivery service. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Very pleased with purchase and the…
Very pleased with purchase and the quality of items bought.
8 July 2026
Reply from Geepas UK
Hi Gertrude,
Thank you for your fantastic feedback. We're delighted to hear that you're very pleased with your purchase and the quality of the items. Your support means a lot to us, and we truly appreciate you choosing Geepas.
Kind regards,
Geepas Customer Support
Delivery of purchased items took a lot…
Delivery of purchased items took a lot longer than expected and communications to why this occurred was non existing
8 July 2026
Reply from Geepas UK
Hi Alan,
Thank you for taking the time to share your feedback. We sincerely apologise for the delay and understand your frustration.
One of our customer support agents has already contacted you regarding your order and is actively working on your case. We appreciate your patience and will continue to assist you until the matter is fully resolved.
Kind regards,
Geepas Customer Support
Order eventually received.
[updated]
I have eventually received my order.
It was initially a 'Next Day' delivery.
8 July 2026
Reply from Geepas UK
Hi Tomasz,
Thank you for your review. We're sorry to hear your order did not arrive as expected. Due to exceptionally high seasonal demand, some deliveries have taken longer than anticipated. Please contact our customer service team (support@geepas.co.uk.) with your order details so we can investigate and assist further.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Mrs J M Ferry,
Thank you for your fantastic feedback. We're delighted to hear that you found the ordering process easy and were pleased with the fast delivery. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Still waiting for delivery even though…
Still waiting for delivery even though it said next day delivery. It’s been 5 days
6 July 2026
Reply from Geepas UK
Hi Melanie,
Thank you for taking the time to share your feedback. We sincerely apologise for the delay and understand your frustration.
One of our customer support agents has already contacted you regarding your order and is actively working on your case. We appreciate your patience and will continue to assist you until the matter is fully resolved.
Kind regards,
Geepas Customer Support
I ordered a fan last week
I ordered a fan last week, still haven't got it and it was supposed to be next day delivery! Sent an email Friday morning asking to cancel my order, it's now Monday afternoon, haven't heard a thing from them. I would suggest using somewhere else.
8 July 2026
Reply from Geepas UK
Hi Steven,
Thank you for your review. We're sorry to hear your order did not arrive as expected. Due to exceptionally high seasonal demand, some deliveries have taken longer than anticipated. Please contact our customer service team (support@geepas.co.uk.) with your order details so we can investigate and assist further.
Kind regards,
Geepas Customer Support
Excellent product
Excellent product, mediocre after sales service.
On 15th December 2025, I acquired a Digital 2 in 1 Air Purifier Carbon Filter with Humidifier. Model GAP 63073 UK.
The appliance, so far, performed very well till the filter required replacement.
After contacting customer services for advice on how to find a new filter and in spite of sending all the details, and even photographs of appliance and filter, as requested. They were unable to advice me about where to find a new filter. As I said, excellent product not so good after sales.
15 December 2025
Unprompted review
Reply from Geepas UK
Hi lladalf,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Worst experience ever
Worst experience ever. Ordered a air filter and humidifier was promised next day delivery never came next day. 3 days later package arrived left on doorstep and when I arrived home was gone. Contacted customer support many times no reply since the first reply. Terrible company
4 July 2026
Reply from Geepas UK
Hi customer,
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment and inconvenience caused by the delivery delay and your overall experience.
Please be assured that one of our customer support agents is actively working on your case and will continue to assist you until a resolution is reached. We appreciate your patience and thank you for giving us the opportunity to put this right.
Kind regards,
Geepas Customer Support
Aftersales service is absolutely…
Aftersales service is absolutely shocking, remote control for cooling tower not working, 4 emails and 2 voice messages because no one answers the phone or emails at this company, then when they did respond over a week later we then had to repeat everything again, sent video as requested and again no response, 2 weeks later my wife sent an email saying about how bad their aftersales was and they then asked for a video again, definitely suggest not buying from this company because if you have a problem it isn't getting resolved, ended up taking product back to store purchased from 🤬🤬🤬
1 July 2026
Unprompted review
Reply from Geepas UK
Hi Minno,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Steven,
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with our service, communication, and delivery. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Recently I bought a grinder mixer
Recently I bought a grinder mixer, it's working really well with 3 different types of grinder, my MIL likes it as she is a good cook, uses it multiple times everyday and it is tough and strong but makes the life better. Company is great, as it provides with a lot of information to use these items.
11 July 2026
Unprompted review
Reply from Geepas UK
Hi Pearl,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with your purchase and that it has been a great addition to your kitchen. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Marie ,
Thank you for your fantastic feedback. We're delighted to hear that you had a fast and efficient ordering and delivery experience. We truly appreciate your support and are pleased that we could provide you with a great shopping experience.
Kind regards,
Geepas Customer Support
Very helpful customer service
Very helpful customer service. Item arrived on time,
1 July 2026
Unprompted review
Reply from Geepas UK
Hi customer,
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with our customer service and that your order arrived on time. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Great product…
Great product at really good price what more can I ask for
9 July 2026
Unprompted review
Reply from Geepas UK
Hi David ,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with your purchase and found it to be great value for money. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Still waiting for my goods ordered last…
Still waiting for my goods ordered last Saturday
Should have been next day delivery
4 July 2026
Reply from Geepas UK
Hello Helen,
Thank you for your review. We're sorry to hear your order did not arrive as expected. Due to exceptionally high seasonal demand, some deliveries have taken longer than anticipated. Please contact our customer service team (support@geepas.co.uk.) with your order details so we can investigate and assist further.
Kind regards,
Geepas Customer Support
Citrus Burst
Geepas website was a pleasure to browse, as were all the products available. Delivery of my item was lightening fast, packaging was spot on and the product has proformed amazingly. Communication via emails every step of the way, price was unbelievable, and I'm high on vitamin 'C' each morning now. Deffo be back on their website for more of the Geepas Range 10/10
26 June 2026
Unprompted review
Reply from Geepas UK
Hi Dave,
Thank you for your fantastic feedback. We're delighted to hear that you enjoyed your shopping experience, were pleased with the fast delivery, and are happy with your purchase. Your kind words and continued support mean a great deal to us, and we look forward to serving you again.
Kind regards,
Geepas Customer Support
In this heatwave
In this heatwave , the fan i bought grom geepas was the best investment i made
30 May 2026
Unprompted review
Reply from Geepas UK
Hi Alveera,
Thank you for your fantastic feedback. We're delighted to hear that your purchase has been such a great help during the heatwave. We truly appreciate your support.
Kind regards,
Geepas Customer Support
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