I am bit new in Denmark and new to vaping but was treated with the best customer service I've seen anywhere.... Was given best advice and even made a new friend. Take all my money in fact 😂😂😂 Grea... See more
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Super god service! Er så glad for min maskine og nethe var så sød og god til at hjælpe! :)
Company replied
Always perfect, Thank You Gejser. I asked, if they could make the nice ENVA much more mild e.g. 5mg nicotine, but unfortunately they are not able to do that. 18 mg, 12 mg is too strong. I wish we will... See more
Company replied
Quick delivery as always:) thanks. Ps: Thank you 4 a lollipop:)
Company replied
Company details
About Gejser
Written by the company
GEjSER - Over 14 års erfaring i e-cigaretter
GEjSER var den første til at åbne en fysisk butik i Århus, og siden da er mange flere kommet til. Vi har derfor mere end 10 års erfaring med salg af elektroniske cigaretter.
Navnet GEjSER symboliserer alt det, vi står for: nordisk urkraft, styrke og ikke mindst damp.
Vi har et kvalificeret team af eksperter inden for elektroniske cigaretter, der altid står klar til at hjælpe. Skulle du have spørgsmål, er vores kundeservice altid tilgængelig på telefon 26 22 07 07 eller e-mail support@gejser.dk alle hverdage. Uanset om din henvendelse drejer sig om bestilling, levering af din pakke eller vejledning om e-cigaretter, er vi her for dig.
Vi pakker og sender alle webordrer 365 dage om året fra vores webshop, med dag-til-dag levering. Hvis du søger personlig rådgivning, kan du besøge en af vores mere end 50 butikker rundt om i landet.
Vores produkter er løbende under kontrol af Sikkerhedsstyrelsen, hvor e-cigaretter og e-væske registreres og godkendes. Dette sikrer den højeste sikkerhed for forbrugeren.
Hvorfor vælge GEjSER
Written by the company
- Kvalitet altid i fokus
- Hos GEjSER er kvalitet altid i højsædet. Vi udvælger nøje alle vores produkter for at sikre, at du som kunde får den bedst mulige oplevelse. Vores tætte samarbejde med Sikkerhedsstyrelsen betyder, at du kan være tryg ved, at alle GEjSER's produkter overholder gældende dansk lovgivning.
- Hurtig levering – året rundt
- Vi pakker webordrer hver eneste dag, hele året. Bestiller du inden kl. 15:30, håndterer vi din ordre samme dag, og vælger du DAO, kan du forvente din pakke allerede dagen efter – også i weekender og på helligdage. Vi leverer hurtigt og effektivt, så du aldrig skal vente længe.
- Landsdækkende bytteservice
- Med over 50 butikker fordelt over hele Danmark, gør vi det nemt for dig at bytte varer eller få personlig rådgivning. Uanset om du bor i en storby eller en mindre by, står vi klar til at hjælpe dig i en af vores mange GEjSER-butikker.
- Prismatch – altid konkurrencedygtige priser
- Vi stræber efter at tilbyde de bedste priser på hele vores sortiment. Finder du en vare billigere hos en konkurrent, matcher vi altid prisen – fordi vi mener, at kvalitet og gode priser skal gå hånd i hånd.
GEjSER tilbyder en nem bytteservice i over 50 butikker landet over.
Over 50 butikker står klar til at hjælpe dig med dit bytte.
Har du brug for at bytte dit produkt? Hos GEjSER er det nemt! Med vores landsdækkende bytteservice kan du besøge en af vores over 50 butikker og få byttet varen. Hurtigt og bekvemt.
Contact info
Erhvervsparken Klank 3, 8464, Galten, Denmark
- +45 26 22 07 07
- support@gejser.dk
- gejser-ecigaret.dk
4.7
Excellent
15k reviews
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Replied to 100% of negative reviews
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Reply from Gejser
Hej Rp.
Tusinde tak for din fantastiske anmeldelse, som vi sætter meget pris på! Vi glæder os til at levere 5 stjerner igen næste gang 😊
De bedste hilsner
Line - Kunderådgiver, SMOKE-IT
amazing service
amazing service, so fast i thought i was dreaming, i wish more did deliver overnight.
20 March 2021
Unprompted review
Reply from Gejser
Hi Sandie.
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Super fast delivery 🚚 I literally got…
Super fast delivery 🚚 I literally got it on the day after the order!
12 March 2021
Unprompted review
Reply from Gejser
Hi Menna.
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Reply from Gejser
Hi Niels.
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Normally I give you guys 5 stars, but not this time around.
Would love to give you guys 5 stars, cause you're always awesome but this time DAO took 5 days to deliver the package. They usually just drop it in front of my door, when they get here in the middle of the night, but this time they said it couldn´t be delivered and I had to pick it up at a DAO drop off box, which in itself is fine, but 5 days to get it done is bloody unacceptable.
I understand it´s technically not your fault, but you need to sort out your delivery contract with DAO, so you´re customers don´t get disappointed.
7 March 2021
Reply from Gejser
Hello Trausti.
We are very sorry the delivery hasn't been up to our regular standards this time.
Unfortunately there can be, due to covid-19, delays on the delivery.
We hope that we can give you a better experience the next time.
Best regards.
Franck S.
Customer representative, SMOKE-IT ApS
Excellent products and fast delivery
Ordered some shake n vape, nicotine, resistance wire, and menthol crystals. Got my package in 2 days time, everything checked out and the products are great as usual. Also got some nice playing cards and liquorice mints as a bonus :)
Thanks for the great service
5 March 2021
Unprompted review
Reply from Gejser
Hi Angelo
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Good service
25 February 2021
Reply from Gejser
Hej Alma.
Vi takker mange gange for dine 5 stjerner! Vi er glade for at du er tilfreds med vores service 😊
MVH
Line - Kunderådgiver, SMOKE-IT
Very satisfied!
Fast delivery and orders were in a protective packaging. Good and fast service, webshop easy to navigate. Will use smoke-it again!
24 February 2021
Unprompted review
Reply from Gejser
Hej L.
Vi takker mange gange for dine 5 stjerner! Vi er glade for at du er tilfreds med vores service 😊
MVH
Line - Kunderådgiver, SMOKE-IT
+ lot of choices
+ lot of choices
+ great that many physical stores
+ fast and easy purchase and delivery
1. some of the products not in good quality: kick max starter kit - not recommend: burn hits often, no flavor, hard to use (malfunction)
2. some of the products strong recommend: vuse/vype ePod - great flavor, burn hit protection
3. some products nice that you have in shops: IQOS. Lot of people use it
4. In the shops people are kind and helpful.
19 February 2021
Unprompted review
Reply from Gejser
Hi Lena.
Thank you so much for this great review! We really appreciate it 😊
Best regards
Line – Customer service advisor, SMOKE-IT
Reply from Gejser
Hi Stefan.
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Reply from Gejser
Hi Lonel.
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
When I received my package most of the…
When I received my package most of the liquor in it was not in the plastic tube. Bad
7 February 2021
Reply from Gejser
Hello Linda.
I've tried to contact you in order to fix the problem.
If you could call us on 26220707 we can help you :)
Best regards
Franck S.
SMOKE-IT
Fast and good delivery
Fast and good delivery, appreciate the small gifts :) Will order again!
5 February 2021
Reply from Gejser
Hi Giedrius.
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Hurtig ekspedition og levering .
31 January 2021
Reply from Gejser
Hej Shahla.
Vi takker mange gange for din super fine anmeldelse! Vi er glade for at du er tilfreds med at handle hos os 😊
Mange hilsner
Line - Kunderådgiver, SMOKE-IT
Fast delivery of quality e-liquids
Fast delivery of quality e-liquids
They included samples and little candies, which is a super sweet touch ❤️
25 January 2021
Reply from Gejser
Hi Courtney
Thank you so much for this great review! We really appreciate it😊
Best regards
Line – Customer service advisor, SMOKE-IT
Very quick delivery
20 January 2021
Unprompted review
Reply from Gejser
Hej Hanne.
Tusinde tak for din fantastiske anmeldelse, som vi sætter meget pris på! Vi glæder os til at levere 5 stjerner igen næste gang 😊
De bedste hilsner
Line - Kunderådgiver, SMOKE-IT
Operates and has adapted splendidly during corona times
Great selection, and amazingly speedy delivery.
Very nice to wake up and your package has been delivered the very night after you placed your order, and at no cost.
Also great with the testers included in your package.
15 January 2021
Reply from Gejser
Hi Sofie.
Thank you so much for this great review!
We really appreciate it :D
Best regards
Line - Kunderådgiver, SMOKE-IT
Reply from Gejser
Hej Yasmin.
Vi takker mange gange for dine 5 stjerner! Vi er glade for at du er tilfreds med vores service 😊
MVH
Line - Kunderådgiver, SMOKE-IT
I bought with them
I bought with them. The package was supposed to arrive on a Sunday. I woke up early (7am) as usual, and around noon I got a message saying that they had delivered the package while I was sleeping!!!
So now I have to walk one kilometer in a snowstorm because the company doing the deliveries is not well managed by smoke it.
Too bad.
13 January 2021
Reply from Gejser
Hi Luis.
Thank you for this review!
We are sorry to hear that you wasn't satisfied with our/DAO's service!
DAO couldn't deliver your package at your adress, because the package was too large, to fit inside the mailbox. The door to your appartment was locked, therefor they sent the package to a nearby parcelshop.
Best Regards
Mikkel A - customer service
SMOKE-IT
Great Service!!
12 January 2021
Reply from Gejser
Hej Darren.
Vi takker mange gange for dine 5 stjerner! Vi er glade for at du er tilfreds med vores service 😊
MVH
Line - Kunderådgiver, SMOKE-IT
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