Easy to use - good products - and you can make good money with ETSY - good support - i wish there will be in the future more different products to design - and also the premium branding less expensive... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
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Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
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Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so... See more
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Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service and excellent client…
Great service and excellent client support.
27 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for sharing your positive experience! It's great to hear that you enjoyed our service. Your satisfaction means a lot to us, and we look forward to continuing to help you bring your creative projects to life with Gelato.
Best regards,
Andrzej
Gelato Support Team
We had registered the store under wrong e mail.
Galato AI, my AI, and the support team solved the email problem right away. Such a good feeling to get proper and fast help, amazing service. :)
29 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful feedback! We’re happy to hear that Gelato AI and our support team resolved your email issue so quickly. It’s great to know our prompt assistance gave you such a positive experience, and we truly appreciate your kind words.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello Nick,
Thank you so much for sharing your positive experience! We're happy to hear that you find our platform easy to use and that creating products is a quick process for you. Your feedback motivates us to continue improving and providing a smooth experience for all our customers.
Kind Regards,
Kamil
Gelato Support Team
GREAT SYSTEM TO GROW MY BUSINESS
29 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your enthusiasm! We're glad to hear that Gelato has been a great system to help grow your business. Knowing our platform supports your success means the world to us, and we look forward to continuing to help you bring your creative projects to life.
Kind Regards,
Kamil
Gelato Support Team
Impressed by the virtual assistant…
A site where the virtual assistant gives actually usable and good answers. Other than that, really good quality of the prints and no-hassle shipping.
28 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your thoughtful review! We’re happy to hear that our virtual assistant provided you with useful answers and that you’re pleased with the print quality and smooth shipping process. Your feedback means a lot to us and motivates our team to keep improving. We’re glad you’re enjoying your experience with Gelato!
Kind Regards,
Kamil
Gelato Support Team
Great customer service
Ordered picture frames for house, complex order with over 12 items - Bartosz from Customer service was very patient and supportive at each step. In todays' AI age, we need customer service like I received from Gelato team. Appreciate it!
29 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Julka,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that Bartosz provided such patient and supportive assistance with your complex frame order. It means a lot that you value the personal service our team strives to deliver, especially in today’s tech-driven world. We truly appreciate your kind words and look forward to helping you with future projects.
Kind Regards,
Kamil
Gelato Support Team
Excellent customer service
20 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We're happy to hear that you had an excellent experience with our customer service team. Your satisfaction means a lot to us, and we look forward to continuing to support your business with the same level of care.
Kind Regards,
Kamil
Gelato Support Team
Tremendously excellent customer service
Tremendously excellent customer service experience. I haven't had this kind of support in so long. I really appreciate the help Bartosz from support gave me. I was incredibly frustrated going into this experience, but he identified the problem and solved it and offered me a remedy for the issue. This kind of service is incredibly rare nowadays. Thanks again!
27 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We’re happy to hear that Bartosz was able to resolve your issue and provide an exceptional support experience. It’s great to know his efforts made such a positive impact. We’ll be sure to share your kind words with him and the team. We truly appreciate you taking the time to share your experience and look forward to continuing to support your success.
Kind Regards,
Kamil
Gelato Support Team
Stuck in an automated loop – Zero support for non-delivered orders
Extremely disappointed with Gelato’s logistics and current support "system." I have two orders (G-260102130219 and G-260408132206) stuck in transit in Germany since January and April.
I was previously contacted by a person from their NPS team (Agata) who promised high standards and improvements, but now that the issues have recurred, it’s impossible to get a reply. Every email is met with an automated "case closed" response from their AI bot, Scoop.
It is unacceptable to close down human support channels when you have significant delivery failures. I am still waiting for my refunds. Gelato, please stop hiding behind bots and fix this.
Update 2026-04-28: Fast respond through direct e-mail contact - Gelato resolved the issue with refound and a free order. Thanks a lot for your support. Hopefully, the order will arrive this time. Thanks.
26 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for your review. We're sorry for the poor experience with our support system.
We've contacted you internally with more details related to your orders, and how we can solve this situation.
Our automated support is constantly developing, so we appreciate your honest feedback.
Please get back to us via e-mail with any additional questions or concerns.
Best regards,
Andrzej
Gelato Support Team
They quickly responded to my concerns
They quickly responded to my concerns. And even tough it was my error, they solved the issue and had my order fixed in no time.
25 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Jeff,
Thank you so much for your kind words! We’re happy to hear that our team could quickly resolve your issue. It’s wonderful to know the solution met your expectations, and we appreciate your trust in Gelato.
Kind Regards,
Kamil
Gelato Support Team
The Best
I had three photos made into large canvases. The colors and details were captured beautifully! I've tried a few companies and Gelato was far superior than any others.
2 January 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Kerry,
Thank you so much for sharing your wonderful experience! We're happy to hear that your three photo canvases came out beautifully and that the colors and details impressed you. It’s great to know Gelato stood out among other companies you’ve tried, and we truly appreciate your trust in us. We look forward to helping you create more stunning prints in the future!
Kind Regards,
Kamil
Gelato Support Team
Major Concerns Regarding Hygiene, Fabric Integrity, and Logistics
The condition of both the packaging and the item itself is completely unacceptable. The T-shirt was packaged in poor tissue paper, which arrived entirely damaged. Furthermore, the garment is visibly soiled and emits a strong, pungent odour that I suspect to be an illegal substance. In the past, Gelato maintained professional standards by delivering T-shirts inside sealed plastic bags and sturdy cardboard boxes. However, for my last two orders, the products arrived poorly protected in nothing but paper. And I have strong suspicions that my last two T-shirt orders do not match the product description. As a result, it is no longer viable for me to work with Gelato or maintain you as a supplier for my Etsy and eBay stores.
24 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback about the ordering experience. I'm sorry that we did not meet your expectations.
The packaging of your orders reflects our efforts to minimize waste. Individual garments are therefore typically shipped in standard plastic or kraft paper bags. Larger orders are shipped in sturdy cardboard boxes.
The garments may have a slight odor due to the DTG printing process. A fixing agent ensures that the ink adheres to the fabric. The odor may be somewhat unpleasant at first, but it will disappear after the first wash. We always recommend washing the garments before wearing them for the first time.
We have contacted you via e-mail with additional information - we would love to change your mind about the review.
Looking forward to your reply.
Best regards,
Andrzej
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful review! We're happy to hear that you found our interface quick, direct, and easy to use. It’s great to know that our platform helps make your experience smoother and more efficient. We truly appreciate your support and look forward to continuing to serve your business needs.
Kind Regards,
Kamil
Gelato Support Team
Gelato is so easy to use
Gelato is so easy to use. Especially great for posters and wall art. I love that you can personalize items and so can your customers. The items that I ordered were beautiful clean clear and crisp and I printed on multiple popular products, and the shipping faster than I expected. love that it's streamlined with popular products and not too many products which can be overwhelming and means they have more quality control over their vendors. I never had a problem with any of their printing within my business, and they have great customers support.
14 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Brett,
Thank you so much for your thoughtful review! We’re happy to know you find Gelato easy to use and that you love our poster and wall art quality, as well as the personalization options for you and your customers. It’s wonderful to hear that everything from printing to shipping exceeded your expectations and that our streamlined product selection helps maintain quality. We truly appreciate your continued trust in us.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello Levent,
Thank you for your positive review! We're glad to hear that you found Gelato easy to use and set up. It's wonderful to know our platform is helping you get started smoothly, and we hope it continues to support your creative business effortlessly.
Kind Regards,
Kamil
Gelato Support Team
Too many possibilities available!!!
22 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your enthusiastic feedback! We're happy to hear that you’re enjoying the many possibilities Gelato offers in bringing your creativity to life. Your excitement means a lot to us and keeps us motivated to continue expanding our tools and features.
Kind Regards,
Kamil
Gelato Support Team
please update your woocommerce plugin
21 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Ruban,
Thank you for your positive feedback and for sharing your suggestion regarding the WooCommerce plugin. We truly appreciate your input, as it helps us continue improving and better supporting our merchants.
Your feedback has already been noted and is being considered as part of our ongoing efforts to enhance the plugin and overall experience.
If you need any further assistance, please feel free to contact us at https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato.
Kind regards,
Kamil
Gelato Support Team
Poor Customer Service & Unresolved…
Poor Customer Service & Unresolved Charges
I’ve had a really frustrating experience with Gelato and their support team.
My issue is straightforward: I was repeatedly charged a digitisation fee for a product I had already paid to have digitised. I made it clear multiple times that I was using the same design, with no changes to size or placement, yet I was still being charged again and again.
Initially, I requested to speak to a human agent, and while I did eventually get a response, the explanations I received didn’t resolve the issue. I was told it could be due to size or colour differences, but even after carefully matching the exact specifications and providing evidence/screenshots, the problem continued.
I followed up several times with additional details and proof that the sizes were identical, but since then I’ve had no meaningful response. It has now been over 3 days without any reply, and the issue remains completely unresolved.
As someone new to the platform, this has been a really poor first impression. I was trying to sort out basic setup issues before launching a store, but instead I’ve been left stuck, and ignored.
Customer support responsiveness and problem resolution are critical for a service like this, and unfortunately Gelato has fallen well short on both.
I wouldn’t recommend relying on this platform unless support improves significantly.
16 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback. I'm really sorry for the poor experience and our slow reply to your e-mail.
I have contacted you internally to explain how digitization works and to share more details about the available options.
We're developing some improvements, so we really appreciate your feedback and I hope we can improve your experience.
We're looking forward to your reply.
Best regards,
Andrzej
Gelato Support Team
This was the first order I placed
This was the first order I placed. I ordered a sample from my page. I wanted to experience what my customers would have. It worked well. Thank you.
19 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Denise,
Thank you so much for sharing your first-order experience with us! We’re happy to hear that your sample order worked well and gave you confidence in what your customers will receive. We’re excited to support you as you continue to grow your business with Gelato.
Kind Regards,
Kamil
Gelato Support Team
It is easy to make products to sell
It is easy to make products to sell. You have all the information you need. They practically do all the work for you.
19 April 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Rebecca,
Thank you so much for your kind words! We're glad to hear that you find it easy to create products with Gelato and that our platform provides all the information and support you need. Knowing that we help make your process simple and efficient means a lot to us. We look forward to continuing to support your business and creativity!
Kind Regards,
Kamil
Gelato Support Team
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