Easy to use - good products - and you can make good money with ETSY - good support - i wish there will be in the future more different products to design - and also the premium branding less expensive... See more
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Review summary
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We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
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Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
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Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so... See more
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Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Awesome platform!
15 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your wonderful feedback! We're happy to hear you find our platform awesome and that it’s helping you bring your ideas to life smoothly. We truly appreciate your support and look forward to continuing to empower your creativity.
Kind Regards,
Kamil
Gelato Support Team
great and easy to use!
14 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Constantine,
Thank you so much for your wonderful feedback! We're pleased to hear that you found Gelato great and easy to use. Your experience means a lot to us, and we’re glad our platform helps make printing simple and smooth for you.
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi Kamile,
Thank you so much for your positive review! We’re delighted to know you found our process simple and efficient. It’s wonderful to hear that we’re meeting your expectations. Your feedback motivates us to keep improving and providing seamless experiences for our customers.
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you for sharing your positive feedback! We're delighted to hear you found our site easy to use. It’s great to know our platform helps make your experience smooth and straightforward. We hope you continue enjoying creating with Gelato!
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi,
Thank you for sharing your positive experience! We're happy to hear that everything was fast and your problem was solved. It's great to know our team could provide quick and effective support for you. We appreciate you taking the time to let us know.
Kind Regards,
Michal
Gelato Support Team
The best tool for print on demand
13 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Thiago,
Thank you for your wonderful feedback! We're glad to hear that you consider Gelato the best tool for print on demand. Your enthusiasm motivates us to keep innovating and providing the best experience for creators like you. We look forward to continuing to support your print-on-demand journey.
Kind Regards,
Michal
Gelato Support Team
Online chat was really helpful!
Online chat was really helpful in answering by initial basic questions.
13 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Doug,
Thank you for sharing your positive experience! We’re so glad to hear that our online chat team was able to help answer your initial questions clearly and efficiently. It’s great to know you found our support helpful, and we look forward to continuing to assist you as you grow your business with Gelato.
Kind Regards,
Michal
Gelato Support Team
It's so easy to work with Gelato
It's so easy to work with Gelato, I love that they are truly connected to my shop!
11 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that you find it easy to work with Gelato and love how seamlessly we connect with your shop. It's fantastic to know our integration helps streamline your business, and we look forward to continuing to support your success.
Kind Regards,
Michal
Gelato Support Team
I have had endless hassle
I have had endless hassle with this company.
From uploading my art in the right formatting without losing colour or quality (despite it being fine anywhere else) to actually getting prints to customers.
Integration of products was not simple at times, but the main thing is the stock of frames was out and absolutely not updated on the site or through my store even though it was set to automatically update
The customer service email did not work but was still listed as a point of contact, you have to go through AI chatbots.
During the creation and order process, I got nonsensical error messages, or ones too vague to work out what was wrong without speaking to someone who could see the issues on their side
I listed numerous prints with frames for sale, assuming that since I could list them and there were no error messages it's fine. Finding the stock availability is very difficult and at times wrong. The site gave different availability to the representative I eventually spoke to. The page on how to check availability said it was updated weekly but had not been updated since September 2025.
Finally, after weeks of trying to find out what the vague error messages meant, manually checking if stock was in and failed payments leading to hundreds of pounds of refunds and lost revenue I removed all my products. I am using a different service. I have not received any reply from customer services about my issues.
1 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Sophie,
Thank you for taking the time to share such detailed feedback about your experience. We’re very sorry to hear about the difficulties you encountered with artwork uploads, product integration, frame availability, and unclear error messages during the order process. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been - especially when it affected your store operations. Your comments regarding stock visibility, outdated availability information, and contact options are particularly valuable and will be shared with the relevant teams for review. We continuously work to improve the platform and support experience, and feedback like yours helps highlight areas where we need to do better.
We’ve reached out to you directly by email so we can review the situation in more detail and assist you further.
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi Lee,
Thank you so much for your kind words! We're delighted to hear that you found our service simple, fast, and flexible. That’s exactly what we strive for. Your feedback motivates our team to keep making the printing experience as smooth as possible.
Kind Regards,
Michal
Gelato Support Team
I've used a few different POD companies…
I've used a few different POD companies connected to my Etsy shop and Gelato really feels elevated in terms of quality and customer service, as well as typically being lower cost for me than Printify and having a simplified worldwide routing system so I can offer global sales without worrying about shipping being too much, or having to find a new provider in that region like I did on Printify. I was almost ready to give up I was having so many issues with Printify (misprints, severe delays, etc), but since switching to Gelato everything is so much easier, and I haven't had any issues with them.
11 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your experience and for choosing Gelato after trying other POD providers. We’re glad to hear that our quality, customer service, and streamlined global routing have made such a difference for your Etsy shop. It’s wonderful to know that switching to Gelato has helped simplify your business and removed the issues you faced before. We truly appreciate your trust and look forward to continuing to support your creative journey.
Kind Regards,
Kamil
Gelato Support Team
Great fast shipping
Great fast shipping. Pack ins and labels make everything custom and easy.
10 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Evelyn,
Thank you so much for your wonderful review! We're glad to hear that you enjoyed our fast shipping and that the pack-ins and labels made your experience feel custom and simple. Your feedback truly motivates us to keep making the process smooth and efficient for all our merchants.
Kind Regards,
Kamil
Gelato Support Team
Order Tracking and Status Clarification
Update:
I initially raised a concern regarding an order and some order status information in the dashboard.
Andrzej from Gelato’s support team later clarified the situation and explained some limitations related to tracking information and older order statuses in the system. I also acknowledge that I noticed some of these issues much later, which is partly my own oversight.
As a small shop owner, I rely on accurate order status and tracking information to support my customers. I appreciate the clarification from Andrzej and the Gelato support team and hope their system continues to improve for merchants.
11 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Harold,
Thank you for sharing your feedback, I'm sorry for any confusion regarding the order status.
I would like to clarify that the order you are referring to, was placed in February 2025 - that's why the tracking details are no longer available. We ask to report any issues within 30 days of receipt/expected delivery date, exactly due to this - it is harder to understand what happened after the tracking disappears from the shipper website.
Regarding orders from 2022/2023, at this time, the "Shipped" status was the last update we'd provide - delivery details were available in the tracking link. In Transit/Delivered statuses were introduced in 2024.
I followed up with you via e-mail with more details, so please get back to us there if you have more questions.
Best regards,
Andrzej
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful feedback! We're glad to know that you found your experience with Gelato so positive. Your kind words motivate us to keep delivering excellent service and quality every time.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you for sharing your positive experience! We're happy to hear that you had a great experience with Gelato. Your feedback motivates us to continue providing seamless and high-quality service for your business.
Kind Regards,
Kamil
Gelato Support Team
garbage customer service
In October 2025, my Gelato subscription was accidentally charged twice. I contacted customer support and they acknowledged the duplicated charge and issued a refund. Because of that duplicated billing, my subscription period was still valid until approximately September 2026. I also deactivated the renewal since I was no longer interested in continuing the service.
However, something extremely concerning happened with my account.
On March 4, after placing an order, I logged back into my account to check the order status and discovered that my account had been completely deleted. My entire order history and account data were gone.
When I contacted customer support, they claimed that I deleted my own account, and because it had been over 15 days, they said it could not be recovered.
This explanation makes absolutely no sense.
First, I did not delete my account. I would have no reason to delete it immediately after placing an order. I’m not even aware of how to delete a Gelato account manually.
Second, even though I disabled auto-renewal, my subscription period was still active until around September 2026 due to the earlier duplicated charge. There was absolutely no reason for me to remove the account.
Instead of actually investigating what happened, customer support simply assumed that I deleted the account myself. It feels like no one even checked the account logs to see who actually triggered the deletion.
This is extremely frustrating. Losing an account and all order history without explanation is unacceptable, and the support response was dismissive rather than helpful.
4 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Ada,
Thank you for sharing your feedback about your experience with Gelato.
I'm very sorry you're experiencing issues with your account. After reviewing all available details, we haven't found any technical issues.
Only a Gelato user with admin privileges can delete an account, and yours was the only active profile on that account.
I've contacted you internally with more information, but there's no way to recover a deleted account.
If you have any further questions or concerns, please let us know.
Best regards,
Andrzej
Gelato Support Team
I did have great success on getting my store set up I like the no confusion on the pricing
I did have great success on getting everything up and running I love the offerings. I did see some issues with the Website early on with it processing extremely slow - I could possible attribute to files I was working with.
23 January 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Michael,
Thank you so much for sharing your positive experience and kind words about our offerings! We're glad to hear that you had great success getting everything up and running. We appreciate your patience regarding the website’s slow processing early on and understand how that could have been inconvenient. If you need further assistance, please contact us at https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato. We will be more than happy to help!
Kind Regards,
Kamil
Gelato Support Team
Absolutely amazing
Absolutely amazing. Super easy to use and the quality is fantastic!
6 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your amazing feedback! We're happy to hear that you found Gelato super easy to use and that the quality exceeded your expectations. It's wonderful to know our platform helps make your creative process smooth and enjoyable. We can’t wait to support your next projects!
Kind Regards,
Kamil
Gelato Support Team
Very easy to navigate
5 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your positive feedback! We're happy to hear that you found our platform very easy to navigate. Your experience means a lot to us, and we’re glad that our tools are helping you manage your business effortlessly. We look forward to continuing to support your creative journey with Gelato.
Kind Regards,
Kamil
Gelato Support Team
The app is interesting to use.
5 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Grace,
Thank you so much for sharing your thoughts! We're happy to hear you find the app interesting to use. Your feedback motivates us to keep improving and adding more features to make your experience even better. We appreciate your support and look forward to helping your business grow with Gelato.
Kind Regards,
Kamil
Gelato Support Team
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