The ordering process was easy and the design, terrific. If I have any complaints it’s that the piece is much smaller than pictured in it’s beauty shots and the chain and ring, way too delicate.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In the photo, the diamonds on the bracelet look bigger, and so does the thickness of the bracelet. It was a pretty design, but when I received it, it was too thin and looked quite fragile, so it seem... See more
Company replied
My beautiful necklace arrived timely. Smaller than expected however very beautiful. Due to the size, I would say I over paid based on my research after the necklace arrived;however, I am still very m... See more
Company replied
I recently purchased an emerald cut birthstone pendant as a gift for a friend. Even though it’s small, it really stands out when worn! The quality is solid. I’m not nervous the stone will fall out som... See more
Company replied
Company details
Written by the company
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
Contact info
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, United States
- 18339333854
- contact@gelindiamond.com
- gelindiamond.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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Great product
20 January 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much! We’re glad you loved the product. Your support truly means a lot to us! 😊
Cute necklace so happy with it !
Cute necklace so happy with it ! Getting the horse shoe necklace next !
19 January 2026
Reply from Gelin Diamond
Thank you so much! We’re thrilled to hear you’re so happy with your necklace. Your support truly means a lot to us! ✨
Loved every charm I purchased
Loved every charm I purchased. They were very dainty. I would have loved to have them a drop bigger.
26 January 2026
Reply from Gelin Diamond
Thank you so much for your lovely feedback! We’re delighted to hear you loved the charms and appreciate your note about the size. Your support truly means a lot to us! ✨
The delivery was on time.
The delivery was on time.
The packaging was perfect.
The product is beautiful.
19 January 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear the delivery was on time, the packaging met your expectations, and that you find the product beautiful. Your support truly means a lot to us! ✨
It took a long time to arrive
It took a long time to arrive. I was disappointed at how small and light it was
19 January 2026
Reply from Gelin Diamond
We’re sorry to hear you were disappointed. Our pieces are designed to be delicate and lightweight, and the exact measurements are listed in the product details to help set expectations before purchase.
Regarding the delivery time, once an order ships it is typically delivered within 1 to 4 business days in transit. We also reached out to you via message to assist and discuss return options but did not receive a reply. If you still need help, please contact us and we will be happy to assist.
Satisfied
The jewelry is just what I was expecting. Shipped in about a week.
30 January 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear the jewelry met your expectations and arrived quickly. Your support truly means a lot to us! ✨
I was recommended when I saw beautiful…
I was recommended when I saw beautiful gold with little diamond nameplate on a friend. She said it was easy. And it was! Ordered mine. It took a week and company didn’t approve of their own work. So they asked for more time. Soon after delivered. In just 2 weeks and beautiful work.
31 January 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for sharing your experience! We’re glad you found the ordering easy and that you loved the final piece. We truly appreciate your patience and your kind words—your support means a lot to us! ✨
I appreciate all the help with my…
I appreciate all the help with my order! The necklace is beautiful and as described
30 January 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your kind words! We’re delighted to hear you loved the necklace and that everything was just as described. Your support truly means a lot to us! ✨
Great value for a wonderful product
15 January 2026
Reply from Gelin Diamond
Thank you so much for your kind words! We’re happy to hear you found great value in our product. Your support truly means a lot to us! ✨
Highly recommend Gelin
Highly recommend Gelin! Great designs, easy purchase process, and very fast communicative shipping and delivery.
23 January 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your wonderful recommendation! We’re thrilled to hear you enjoyed our designs and had a smooth experience with fast communication and delivery. Your support truly means a lot to us! ✨
Fast service and item was exactly as…
Fast service and item was exactly as advertised
19 January 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear the service was fast and the item met your expectations. We truly appreciate your support! 😊
It is beautiful
It is beautiful . But the ear ring is too small , j ordered for my adult daughter …
19 January 2026
Reply from Gelin Diamond
hank you so much for your feedback! We’re happy to hear you found the earrings beautiful, and we appreciate your note regarding the size. Your support means a lot to us! 💛
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re glad to hear you had a good experience with our customer service. We truly appreciate your support! 😊
Stackable ring from Gelin
This was a fantastic overall experience. From site navigation and ease of checkout, to proactive communication on shipping and status, to the ring itself being loved by my partner, everything went perfectly.
19 January 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your wonderful feedback! We’re thrilled to hear everything went smoothly and that your partner loved the ring. Your kind words truly mean a lot to us! ✨
Still no ring
I ordered a ring for my daughter almost 3 weeks ago. I got an email acknowledging the order. Then an email saying it wasn’t made right and they were re making it. Then nothing, no updates, no shipping confirmation. I emailed them but have not heard back.
16 January 2026
Reply from Gelin Diamond
We’re sorry for the confusion. The ring was delivered within 8 business days. We also informed you in advance that the original piece did not pass our quality control and had to be remade so you would receive it in proper condition.
Your message was sent outside our business hours, however we replied in less than 20 hours, and we had already emailed you about the delay before we received your inquiry. If you still need any assistance, please contact us and we will be happy to help.
My necklace is great thin but strong I…
My necklace is great thin but strong I love it
13 January 2026
Reply from Gelin Diamond
Thank you so much for your lovely feedback! We’re happy to hear you love your necklace and appreciate its delicate yet strong design. Your support truly means a lot to us! ✨
Misleading Shipping Time
I paid for FedEx Expedited 2 to 3 day shipping just to find out 2 days later it's being shipped internationally and FedEx hasn't even received the package yet. I spent all this money just for my girlfriend's birthday to be ruined. This is awful.
20 January 2026
Unprompted review
Reply from Gelin Diamond
We’re sorry for the frustration this caused. We refunded the expedited shipping cost on your order. Although the tracking was not immediately updated, the package was delivered before the 25th as promised for your girlfriend’s birthday.
If there is anything else we can assist you with, please let us know and we will be happy to help.
I liked the ring but the stone colors…
I liked the ring but the stone colors are not vivid so they look lie diamonds I wanted my grandkids birthday colors, but quality ring.
5 January 2026
For spending 300.00 the item was very…
For spending 300.00 the item was very very small had I known I would not have spent my money You could have made it a bit larger
13 January 2026
Reply from Gelin Diamond
We’re sorry to hear you were disappointed with the size. Our pieces are designed to be delicate and lightweight, and the approximate dimensions are included in the product description so customers can review the measurements before purchasing.
We also reached out to you to assist with a return, however we did not receive a response. Please feel free to message us anytime and we will be happy to help.
Disappointing Quality Control
I was disappointed to learn that my order would be delayed due to quality issues especially since it was a gift for my daughter who was going to be in town when I received it. I appreciate that quality was looked at but when I finally did receive it, apparently quality control wasn't part of the process -- it arrived with the star backwards on the chain and the moon facing the other way. So quality control is suspect and I'm extremely upset that her birthday gift (and moment) was ruined.
5 January 2026
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