The ordering process was easy and the design, terrific. If I have any complaints it’s that the piece is much smaller than pictured in it’s beauty shots and the chain and ring, way too delicate.
Company replied
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Review summary
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Reviews shaping this summary
In the photo, the diamonds on the bracelet look bigger, and so does the thickness of the bracelet. It was a pretty design, but when I received it, it was too thin and looked quite fragile, so it seem... See more
Company replied
My beautiful necklace arrived timely. Smaller than expected however very beautiful. Due to the size, I would say I over paid based on my research after the necklace arrived;however, I am still very m... See more
Company replied
I recently purchased an emerald cut birthstone pendant as a gift for a friend. Even though it’s small, it really stands out when worn! The quality is solid. I’m not nervous the stone will fall out som... See more
Company replied
Company details
Written by the company
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
Contact info
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, United States
- 18339333854
- contact@gelindiamond.com
- gelindiamond.com
4.1
Great
2k reviews
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Replied to 65% of negative reviews
Typically replies within 2 weeks
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It's very small child soxe
It's very small, very very small. It's almost for a child so you should put that on your website. I'm not even sure it's the right gold I ordered. This is for a gift. I'm very disappointed. And I can't find any way to return it
26 March 2026
Reply from Gelin Diamond
We’re sorry to hear the item did not meet your expectations. The design is intentionally delicate, and the exact measurements are included in the product description. Regarding the gold, all items are made with the material specified in your order.
We have already provided you with a prepaid return label so you can return the item for a refund. If you need any assistance with the return process, please feel free to contact us and we will be happy to help.
My beautiful necklace arrived timely
My beautiful necklace arrived timely. Smaller than expected however very beautiful. Due to the size, I would say I over paid based on my research after the necklace arrived;however, I am still very much please with my necklace. I would make another purchase from this company.
1 April 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your honest feedback! We’re glad to hear your necklace arrived on time and that you find it beautiful. We truly appreciate your thoughts and your support—it means a lot to us! ✨
I ordered this red ceramic charm heart…
I ordered this red ceramic charm heart pendant on March 14, 2026.
The tracking says that the label has been created but it has not shipped.
The item is still in Turkey.
How can I rate it when I have not received it and have not received any updates about it.
I filled out your last review and did not receive any updates still
Now I get this message from you asking me what went wrong now.
I ordered this as a birthday present for a relative.
I could have ordered and bought something made in the USA but I saw your pendant and was interested.
Obviously you are not as interested in me to send this promptly
If I do not hear from you today that it is indeed shipped I will contact my financial institution and report you as fraud.
I’ve seen this before and have recently been teased for about two month
The item never came and I was scammed.
Are you scamming me?
Please respond so I can purchase something locally in time for their birthday
Thank you for a prompt response.
Sincerely,
Phil
16 March 2026
Reply from Gelin Diamond
We’re sorry for the concern and frustration this caused. The reason your order was not shipped immediately is because it did not pass our quality control inspection. We do not send items that do not meet our standards, even if this causes a delay.
We did send you a notification regarding this delay, however it may have gone to your spam or junk folder. Once the item passed quality control, it was shipped and tracking was updated accordingly.
The order has since been successfully delivered, so there was no issue with shipment or fulfillment. We also sent a notification regarding the delay, which may have gone to your spam or junk folder.
If you need any further assistance, please feel free to contact us and we will be happy to help.
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re happy to hear the jewelry was as described and arrived promptly. Your support truly means a lot to us! ✨
Great Customer Service
The customer service at Gelin Diamond is great. If you contact them via email, they respond right away and are very helpful.
If you place an order with them, they ship it out right away and provide tracing information.
11 March 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our customer service and communication. Your support truly means a lot to us! ✨
Reply from Gelin Diamond
Thank you so much for your kind words! We’re thrilled to hear you loved the quality and fast delivery. Your support truly means a lot to us! ✨
Tiny, but good quality
The earrings were so small when I received them compared to the images online. Good quality, but you cannot tell that they have crosses on the hoops because the earring is so small.
11 March 2026
Reply from Gelin Diamond
Thank you for your feedback. We’re glad to hear you found the quality good. We’re sorry the size felt smaller than expected. The design is intentionally delicate, and the photos are taken close up to show the details, which can make the piece appear larger. The exact measurements are listed in the product description for reference. If you need any further assistance, please feel free to contact us and we will be happy to help.
No problems finding what you want and…
No problems finding what you want and what you like and ordering everything is very simple very easy and the staff is amazing thank you so much
9 March 2026
Reply from Gelin Diamond
Thank you so much for your wonderful feedback! We’re delighted to hear you had an easy shopping experience and enjoyed our customer service. Your support truly means a lot to us! ✨
The ring was not worth the price I paid…
The ring was not worth the price I paid for could not even see any diamonds on heart nor was it a little puffy will not buy again
9 March 2026
Reply from Gelin Diamond
We’re sorry to hear the ring did not meet your expectations. The design features very delicate, minimal diamonds, and the exact specifications are included in the product description. We understand that this style may appear more subtle in person.
If you would like assistance with a return or have any questions, please feel free to contact us and we will be happy to help.
I absolutely LOVE their items
I absolutely LOVE their items! I make bracelets and they have the cutest charms!
19 January 2026
Reply from Gelin Diamond
Thank you so much for your kind words! We’re thrilled to hear you love our items and charms. Your support truly means a lot to us! ✨
My order has been sitting in tracking…
My order has been sitting in tracking and shown as not yet provided to FedEx. If there is an issue it would be nice to be told of the delay.
13 March 2026
Reply from Gelin Diamond
We’re sorry for the concern caused by the tracking status. The delay occurred because the item did not pass our quality control inspection, so we held it back to ensure you receive it in proper condition. We did reach out to inform you and to see if there was anything we could do to assist, however we did not receive a response.
If you still need any updates or assistance regarding your order, please feel free to contact us and we will be happy to help.
Reply from Gelin Diamond
Thank you so much! We’re so happy to hear you love it. Your support truly means a lot to us! ✨
Reply from Gelin Diamond
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service. Your support truly means a lot to us! ✨
Fast shipping, great price.
Fast shipping, great price. The hand chain was exactly what I was looking for!
12 March 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re thrilled to hear the shipping was fast and that the hand chain was exactly what you were looking for. Your support truly means a lot to us! ✨
Exactly What I’d Hoped For!
I was very skeptical about ordered jewelry online but I honestly couldn’t be more pleased. The diamond cross necklace is EXACTLY what I’d been looking for! The price was very reasonable compared to other sellers. I definitely recommend Gelin Diamond!
18 February 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your wonderful feedback and recommendation! We’re thrilled to hear the necklace was exactly what you were looking for and that you’re so pleased with your purchase. Your support truly means a lot to us! ✨
My purchase was absolutely beautiful
My purchase was absolutely beautiful, but chain was too short. Amazing customer service; refund like in 2 days! I will buy again! A++++ all the way!!!
10 March 2026
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear you loved the piece and that our customer service could assist you quickly. Your support truly means a lot to us—we’d be happy to serve you again! ✨
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re thrilled to hear the bracelet is exactly what you wanted. Your support truly means a lot to us! ✨
The cross I purchased was a lot smaller…
The cross I purchased was a lot smaller than the pictures and one of the stones fell out.
9 March 2026
Reply from Gelin Diamond
We’re sorry to hear about your experience. As per your request, we will be providing a replacement for the item. Our goal is to ensure you receive a piece in proper condition, and we will proceed accordingly. If you need any further assistance, please feel free to contact us.
The necklace is beautiful.
The necklace is beautiful.. it's small like I wanted and very well made. I will be ordering more items .
12 March 2026
Unprompted review
Reply from Gelin Diamond
Thank you so much for your kind feedback! We’re delighted to hear the necklace is just as you wanted and that you’re happy with the quality. We truly appreciate your support and look forward to serving you again! ✨
Reply from Gelin Diamond
Thank you so much for your kind words! We’re thrilled to hear your wife loved it. Your support truly means a lot to us! ✨
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