Gemini Accident Repair UK Reviews 337

Absolutely fantastic team at Mullacott
Such a quick service, my car is like new!
Communication was top notch, couldn’t fault anything! I only dealt with Chris, Steve and Brittany and I have to say what wonderful people you are to talk to! You’re incredible, I’m over the moon! I would 100% recommend to anyone! Well done guys!

From the time they took the vehicle to returning it fantastic service. Car looks good has new again

Excellent,well organised professional team,The staff at the Chesterfield,Derbyshire branch were excellent,Thankyou very much for your brilliant sevice,Lawson and Lynne were very particular and treat us very well.Would highly recommend.

Doesn’t even deserve one star they struggle from the start miss screws in panels, missing trim pieces, can’t seem to grasp that runs, dips and material in the paint is unacceptable followed by unacceptable panel gaps car went back 3 times each time they also struggled to put a door card back on and think that it’s supposed to stick out of the car and rattle and squeak and leave wires unplugged and hiding the wires behind speaker, had an independent investigator come out and agree with these points.
stay away from these as they just don’t care about your car, jokers.

Excellent service,staff all very polite and helpful.
But also very pleased with the work carried out by Gemini.
Chris&Joy Beak

Janet in Plymouth worked hard to resolve an issue between myself and the insurance company. Thanks to her hard work it is all sorted.

I would like to personally thank Dan and the team at the Nottingham branch for how well I was treated following an accident on the motorway. My vehicle hit a pot hole and was significantly damaged. My car was recovered and repaired, using genuine mini parts within a matter of 2 days!! Excellent service and communication! 5 solid stars from me. Thank you!
Louise Walker

After a small prang my car was taken to Huntingdon not my choice but the insurers. It was a fiasco from start to finish. The Estimated Completion Date was set at 14/02 and I know things don't go according to plan but that 2 day completion turned into 7 days and because there was a problem with the courtesy car I had no transport at all. Then when the finally delivered it I was made to give my card details in the street because they wouldn't allow me to do a bank transfer and they wouldn't give me the keys until it was paid. Not GDPR friendly at all. So all in all I wouldn't recommend them !!

After I had a road traffic accident in my Suzuki Swift my insurance told me to use Gemini Accident Repair Centre in Telford. I have used them before so I knew they would do a good job in repairing my car. I wasn't disappointed, also the staff were excellent from start to finish. Mr P Williams

Avoid Avoid Avoid at all cost. Repairs done threw LV never never let yocar go there again. RUDE very up them selfts and I would not let them Repair the damage they did to my car.

Great service and good communication from Gemini at Blackpole in Worcester. The service and repair was first class, they did a fantastic job. We are extremely happy with the total service from collecting the car, keeping us updated throughout and delivering the car back to us. We would not hesitate in recommending them to anyone wanting bodywork done to their car.

My car was repaired at the Redruth branch, and feel I must reply to say they were extremely helpful and efficient with the experience, the courtesy car supplied was great. On collection of our car it was fully cleaned and we have had no problems at all with the repairs carried out. Well done to this Garage.
Five star well deserved.

I recently used Gemini Telford repair centre, who unlike my insurance company - Aviva, were extremely helpful & had the vehicle back to me in four days. Lewis who was looking after my car was great, he kept me informed from start to finish. I would highly recommend them to everyone.

Terrible association with what was purported to be a communicative caring , professional business in plymouth devon.. I was forwarded to Gemini by esure, when disastrously my new second hand jaguar costing thousands was involved in an accident with a deer . After some weeks they informed me they wanted their curtesy car back ,secondary was the issue of my poor car. The women simply said- Your not insured any more as your car is a total loss and we want our car back asap...I understood on the phone message that she was conveying in no uncertain terms the car was a right off and the engineer had stated this -she had more than eluded to this .Acceptant of this dire news i immediately took the hire car back and could see my car languishing outside now ,a write off as stated in phone recordings. I was dually very upset ,almost in tears-then to my horror i had a phone call from Copart who look at right offs and said they would be the ones who would have the final say and that it wasn't necessarily a total loss-i.e a right off- So the company gave me false information and emotionally assaulted me by saying my car which i spent thousands on was a total loss a right off--I've complained to esure and asked this company to be investigated--don't go near them! I shall be seeking official apology and compensation for having to buy a runaround car thinking the accident car was a right off and for emotional damage and inconvenience.
Please expect further action from myself- I don't react well to a condescending bamboozling generic defensive reply .

Recently used the Huntingdon branch and was a little apprehensive as I had never heard of them . Gemini did an excellent job and I am very happy with result . My car looks brand new and most of the pre-existing scratches have been polished out as well as a very professional repair of the damage . Would not hesitate to recommend thank you.

Given a verbal estimate which we were charged £30 for, it took about five minutes. The written estimate was 50% higher than the verbal quote and not competitive. So they make £30 for five minutes work. When I went to see them to complain they were quite aggressive. With me - I am a 79 yr old woman.I went elsewhere.

Car repaired to very high standard just a shame it took so long but all's well that ends well this is a high end Toyota so it's not cheap and was missed by all the family but we are very happy to have it back home in good looking order and with no problems with electric things ect paint work top level and gd alloy wheel job .

Very demanding, not good customer service at all, very disappointed.

Car repaired via Esure after a third party accident at the Chesterfield branch.
Prompt, clear communication throughout. No hassle getting through to speak with someone by phone.
Door to door service. Hire car delivered and my car collected.
Car returned after a week repaired to good standard, cleaned and topped up with £10 petrol. Life guarantee on repairs.
A huge thank you to the entire team for turning a stressful situation into a smooth and positive experience.

The comunication throughout was great, especially Dana and the repair was faultless and timely The team made my Christmas.