I purchased 2 blue topaz rings this morning and to my surprise I found the exact trillion cut ring on ebay, brand new for $110 cheaper.. I should of done my research first!
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Have purchased things through Gem Shopping for several years. Have generally been pleased. Recently had to return something and instead of contacting customer service, my call first went to a sales... See more
I have been enjoying collecting many special pieces for about 3 years now. I’ll be honest, I am also a customer of ShopLC regularly & JTV too! I stumbled upon Gem Shopping one day after purchasin... See more
Customer Service Personnel very courteous knowledgeable and helpful. Love watching Chomia and Dan. One thing though, last weekend phones jammed, I wanted to purchase online while Chomia and Dan were... See more
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Company details
Written by the company
You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Contact info
Duluth Highway 3259, 30096, Duluth, United States
- 888) 791-7787
- gemshopping.com
3.9
Great
261 reviews
Hasn’t replied to negative reviews
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Best personal jeweler ever!! I have yet to be disappointed with Gem…
I have yet to be disappointed with Gem Shopping! My necklace was packaged well and arrived quicker than I expected!! It’s a lovely wheat chain, gorgeous yellow gold for my collection. Thanks Gem Shopping. My birthday just got more special.
29 November 2023
Reply from Gem Shopping Network
Thank you for your feedback and for taking the time to post your review.
For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!
Happy Birthday!
I've only been shopping with GSN since…
I've only been shopping with GSN since November 2023 and I've bought six items (two at auction), the jewelries were as described; shipment was as promised, but it's the delivery window of four hours waiting that can be daunting; hopefully, the waiting period of not being able to go anywhere until the order is delivered improves after the holidays!
5 December 2023
Reply from Gem Shopping Network
First, we'd like to say thank you for posting your review. We are happy you recognized our hard work towards creating a great customer experience.
We prioritize accurate product descriptions and timely delivery with the help of our trusted couriers. We apologize for any inconvenience caused by delivery windows and appreciate your feedback to help us improve.
As the holidays are busy, we understand the frustration. We're here for you, please feel free to contact us by phone at 1-888-391-9048, Monday-Friday 9:00 am-5:00 pm Eastern time.
A very easy experience
A very easy experience. The phone was answered promptly and the order was placed quickly. I always have a wonderful experience ordering and if I need to return it is equally easy. Jewelry is gorgeous and true to what is represented.
28 November 2023
Reply from Gem Shopping Network
Thank you for your feedback, Linda.
We're happy that you had such a good experience shopping with us. It shows our efforts to make customers happy as we continue to be successful
For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration. We look forward to serving you again.
Please visit our website at Gemshopping.com for additional information or contact Customer Service at 1-888-391-9048, Monday-Friday 9:00 am-5:00 pm Eastern time.
Unfortunately, I was totally frustrated with the process I went through!!!
I was totally frustrated with my process.. Unfortunately, my first order was a fiasco. My card used didn't go through but the money was on there. I didn't get the callback in 10 mins. but instead an hour, I did get the call and she apologized, stated they got real busy.. I still could not use that card although the money was there. I went online and did it myself but never got the additional 10% off due to doing my first order online!! I'm anxiously waiting to see my ring because sizing can take upto 14 days then it's mailed to you. It's being mailed today!! I'm not rich, period but I love beauty. I will say the jewelry they show is amazing as seen on they're channel!!
26 November 2023
Reply from Gem Shopping Network
Thank you for taking the time to provide us with your feedback regarding your most recent order. We greatly appreciate your input, and we're delighted that we had the opportunity to address any questions or concerns you had regarding our payment options and shipping time frame.
Your feedback is invaluable to us, as it allows us to continuously improve and enhance our services. We are committed to ensuring that your overall shopping experience, from sales to customer service, is nothing short of excellent.
Once again, thank you for choosing GSN, and congratulations on your purchase. We are here to serve you and look forward to being a part of your future shopping endeavors.
Every pice of jewelry I have ever…
Every pice of jewelry I have ever bought has had something go wrong that cost me money. Stones not set evenly, stones missing or fall out after one or two wearing. I try to give them the benefit of the doubt but I am disappointed every time. I don’t think they have quality products and are very overpriced. Also the return process is difficult. You have to be interrogated about the reason you want to return an item.
16 November 2023
Unprompted review
Reply from Gem Shopping Network
Thanks for your feedback, Celia.
We are sorry that the piece you received didn't match your expectations. For 25 years, our expert gemologists and partners have worked to source unique jewelry and gemstones of unparalleled quality. Your response helps us get even better.
We would love to reach out to you to further assist you with a hassle-free return or assistance with finding a similar item.
I felt I got my money's worth
I felt I got my money's worth! I shared a photo of my purchase with a relative who is a GSN regular.
29 November 2023
Reply from Gem Shopping Network
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platform is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us and for sharing!
I not only love the jewelry I also love…
I not only love the jewelry I also love watching Mike & Amy
15 November 2023
Reply from Gem Shopping Network
Hello Susan,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals! Thank you for supporting GSN.
Gem Shopping has been a stand up…
Gem Shopping has been a stand up company so far after about 6 purchases. We had a missing stone o. A chromia ring and they replaced with no questions asked. Another time Effy was out of a free gift and they mailed it out once received the key chains. They always answer questions and don’t press too hard when I tell them no on the specific purchase: I even was selected this morning when Agnes with mark the opal hunter gave away a stone when I called and I am awaiting the delivery. I am waiting on my wife’s Christmas present for this year 2023 and excited to see it from the gift section and even got free shipping. Love GSN
11 November 2023
Reply from Gem Shopping Network
Thank you for your feedback, Gary.
We're happy that you had such a good experience shopping with us. It shows our efforts to make customers happy. For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration.
We are excited you agree and look forward to serving you again and we are excited for you to receive your wife's Christmas gift. Thank you again for shopping with GSN.
Great online service and fabulous jewelry!
I've never been disappointed when shopping here. I can't be on the phone that much, so I do everything online, and the chat feature is just as responsive as being on the phone. I was able to have 2 pieces pulled from the turntable and was then able to negotiate a fabulous deal for both! Everything I've ordered has been spectacular and the customer service is second to none!
1 November 2023
Reply from Gem Shopping Network
Hello Janet,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platform is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!
I’ve made 3 purchases thus far
I’ve made 3 purchases thus far. Shipping is very secure. This last purchase was a small ring. Inexpensive, just thought good very casual low bling value but nice for work/play just an addition to other ring. I ordered size 7 which fits loosely on index/middle fingers. This is more like 6+. Thin shank like this should fit very loose. It fits snug and only middle finger. Chose not to return. Otherwise, I have been happy with company.
24 October 2023
Reply from Gem Shopping Network
Hello Danielle,
First, we'd like to say thank you for posting your review. We take customer feedback seriously and look to it as a way to grow stronger and increase customer satisfaction.
We center everything we do around creating an amazing shopping experience for jewelry and gemstone collectors. We would love for you to send your ring back for resizing. We want to ensure we provide exceptional service and you are pleased with your purchase. Please feel free to contact us by phone at @1-888-391-9048, Monday-Friday 9 am-5 pm Eastern time. Customer Service is here to assist you and make your return for sizing an easy process. Thank you for shopping at GSN.
You are doing things the right way.
24 October 2023
Reply from Gem Shopping Network
Thank you for your kind words, Linda. We're so glad you enjoy shopping with us. Integrity, transparency, and a seamless customer experience have been at the heart of what we do for the past 25 years. We hope you continue to discover pieces you love with us.
Chromia has the Finest Gems in the World:)!!!!!!!
I love Chromia! I only buy from Chromia! They are amazing!! Chromia has the finest Tanz. in the world! I am so proud to wear my Chromia Jewery! I adore my white gold Cubist ring!! Stunning!!
Thank You Chromia!!
All My Best,
Cynthia M. :)!!!!!!
30 October 2023
Reply from Gem Shopping Network
Thanks for your feedback Cynthia, it's greatly appreciated.
For 25 years, we've worked to create a unique luxury shopping experience that combines education, entertainment, and exquisite jewelry. We're excited to know you love your purchase. We look forward to serving you in the future! Thank you for shopping with us!
It was a great experience
It was fast and very easy. Got my bracelet and just like they said fedex wouldn't leave it unless I signed for it.I like that.And the box it came in was like a safe.My bracelet is very beautiful. Will definitely be ordering from them again soon.
18 October 2023
Reply from Gem Shopping Network
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platform is a cause for celebration. Your feedback lets us know we're achieving our goals.
Thanks for shopping with us and we look forward to serving you again!
Gem Shopping Network is special
Gem Shopping Network is reliable, sell exquisite & unique jewelry! Customer service ladies, Trish, Arkitha, Sonya, are courteous & patient answering questions. Mike and Daniel are among my favorite GNS sales presenters!
24 October 2023
Reply from Gem Shopping Network
Thank you so much for your feedback Jo! Our expert customer service representatives work hard to provide customer satisfaction. We are pleased you agree, thank you for your kind words and for choosing Gem Shopping for your jewelry selections.
Call us for assistance anytime.
the size of the item I ordered is…
the size of the item I ordered is vastly smaller then depicted on line. Sending back.
6 October 2023
Reply from Gem Shopping Network
Thanks for your feedback, Patricia.
We're sorry that the piece you received didn't match your expectations. For 25 years, our expert gemologists and partners have worked to ensure unique jewelry and gemstones of unparalleled quality. Your response helps us get even better.
We have been trying to reach out to you by phone to assist with your recent merchandise-related inquiry. It is essential to us that we provide you with the best possible service and resolve any concerns you may have. Please return our call at your earliest convenience. You can reach our Customer Service Manager, Trish, at 1-888-391-9048 Monday - Friday: 9:00 AM - 5:00 PM Eastern Time.
What I like is the quality of…
What I like is the quality of merchandise. What I didn’t like is I ordered the bracelet on Sep 30 and receive it till today. My credit card was charged the same day it was ordered but the process took two weeks. Missed my 50th wedding Anniversary by a full week.
29 September 2023
Reply from Gem Shopping Network
Thank you for your feedback David,
We are delighted to hear that you appreciate the quality of our merchandise, and we strive to maintain the highest standards in that regard. We regret that the process of fulfilling your order was delayed. It took longer than expected due to missing information on your account to successfully ship your order and missing your 50th Wedding Anniversary. This is certainly not the level of service we aim to provide.
I hope the emails and our communication throughout the process show our dedication to our customers. I tried to also reach you by phone and left a voicemail in hopes of speaking to you directly. Please let us know if we can further assist you by contacting Customer Service at 1-888-391-9048. Please ask for Trish, Customer Service Manager.
Very Pleased
Easy ordering, good communication and a great product - I love the bracelet I purchased! Good quality and gorgeous.
5 October 2023
Reply from Gem Shopping Network
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platform is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!
I purchased a ring from my Cirari
I purchased a ring from my favorite vendor, Cirari Couture on GSN. the ring wouldn't scan into their system so my receipt stated "custom item" the entire turntable was priced at $995.00. I picked out a beautiful snake ring with a nice size diamond in the head. The ring is white gold and adjustable. Very cool. When I asked the ring to be brought up, there seemed to be some confusion between Tyler, who works for Cirari and the host. The ring I picked shouldn't have been on the turntable at that price. I was charged for the ring. A week went by and it never shipped. I have purchased several items from Cirari and never had a problem. This time however, the ring never shipped and my receipt on my account still shows custom item with no description and no shipping information. I called customer service and was told they would contact the vendor (Cirari) and get back to me. They never did. The charge was taken off my bank account but I really wanted the ring. The transaction is still on my account. I've been watching every minute of every Cirari show since then looking for my ring. I believe they realized the ring was priced incorrectly and they were hoping I would forget about it. If you say you are going to call someone back, you should.
10/19/2023
Gem shopping network reached out after my review to let me know they indeed did drop the ball by not calling me back. They contacted Cirari immediately to find out what happened to my ring. They went above and beyond to make it right, even shipping my ring overnight. I will continue to be a customer of GSN. They have regained my trust. Thank you
24 September 2023
Unprompted review
Reply from Gem Shopping Network
Dear Mr. Brown,
We want to begin by expressing our sincere apologies for any disappointment or frustration you may have experienced due to your recent order. Your satisfaction is of utmost importance to us, and we are truly sorry that your expectations were not met.
We deeply regret any miscommunication that may have occurred with the team. For the past 26 years, we have been committed to providing our customers with the best service and experience. We understand that this was not reflected in your recent experience and have taken steps to address the delay with your order and accelerate the shipment of your jewelry. I have details that will be sent to your email, and I will follow up with a phone call to ensure you receive the latest information and answer questions you may have.
Your satisfaction remains our top priority, and we are committed to making things right for you. We appreciate your patience and understanding as we work to resolve this matter to your complete satisfaction.
If you have any questions or if there is anything else we can do to assist you, please do not hesitate to reach out to us. Your feedback is invaluable in helping us improve our service and ensure a positive experience for all our customers.
Sincerely,
Latrish Woods
Customer Service Manager
GSN uses treated and man made diamonds!
GSN is now using vendors that use man made diamonds!!! GSN said they would never sell treated or man made diamonds. The new vendor Orianne Designs says right on their site about the use of man made diamonds. The past year the prices have gone up and quality down. A company that says they don't sell treated or man made diamonds, WELL THEY DO!!!!
And now they very annoying female hosts that lie, make demands on customers, especially Tara and Natasha!!
4 October 2023
Unprompted review
Reply from Gem Shopping Network
We have received and understand your concerns. While some of our vendors may sell lab-grown diamonds in other settings, we currently don’t offer them at our shows. We take pride in being truthful and reliable in all our product representations. As the lab-grown diamond industry expands, rest assured that if we ever decide to feature them, we’ll be transparent about our offerings.
We’ve been in business for 26 years, and the trust of our customers is paramount to us. We stand by the honesty, truthfulness, and professionalism of all our talent, including our female hostesses.
Satisfied and loyal customer
GSN has helpful men and woman on the phone when ordering and they are patient and personable while you wait for the piece to be shown on TV. Your personnel are energetic, positive and I love when details about the jewelry is mentioned. I try to remember those facts when I’m asked about the pieces I wear.
17 September 2023
Reply from Gem Shopping Network
Hello Heidi,
Thank you for taking the time to post your review. We take pride in putting customers first. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration mixed with education and entertainment.
Your feedback lets us know we're achieving our goals. Thanks for shopping with us and we look forward to serving you again!
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