Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting manufacturer
  2. Lighting Shop

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the lights

Love the lights. My house has never looked better. Designated is sleek and mostly hidden.

24 November 2025
Gemstone Lights logo

Reply from Gemstone Lights

We're so happy to hear! Enjoy the lights!

Rated 5 out of 5 stars

Well worth the cost!

Easy to light up, varied and many choices and look good, compliments from neighbours, no work or stress to light up Christmas

20 October 2025
Gemstone Lights logo

Reply from Gemstone Lights

We're glad to add some relief during the holiday season! We hope you continue to enjoy your lights!

Rated 5 out of 5 stars

Excellent overall

Install was quick. App is easy to use and lots of patterns to play with. So glad we finally did this. Highly recommend

18 October 2025
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Reply from Gemstone Lights

We’re so glad to hear you’re enjoying the lights and all the pattern options. Thank you for leaving a review!

Rated 5 out of 5 stars

Our whole experience from start to finish was awesome

Our whole experience from start to finish was extremely positive. The estimate was right on the money. The crew showed up exactly on time to do the installation. They worked almost non-stop. We will definately recommend Gemstone to our friends

21 November 2025
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Reply from Gemstone Lights

Thank you so much for the kind words! We’re happy to hear you had a great experience and appreciate you recommending us.

Rated 5 out of 5 stars

Excellent service…from beginning to…

Excellent service…from beginning to end. Brian was very patient when we were working with an incorrect wifi password. The lights look amazing and he took time to show how the app worked.
Very satisfied and would recommend him to anyone.

20 November 2025
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Reply from Gemstone Lights

Thank you for recommending us! We hope you continue to enjoy the lights!

Rated 5 out of 5 stars

Impressed so far!

Have only had them installed for less than a day, but so far very impressed. Jake, the installer, was very professional and did a great job on the install. They look so clean and hidden when not in use. And playing around with the various lighting options has been fun so far.

17 November 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We’re glad to hear the installation went well and that you’re enjoying the lights!

Rated 5 out of 5 stars

Love them

Love them! So many variations, app easy to use.

16 November 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for taking the time to leave a review! Hope you continue to enjoy the lights!

Rated 5 out of 5 stars

Superb Electric were so easy to deal…

Superb Electric were so easy to deal with, the installer was excellent. The lighting is easy to use and the selections are endless. We are so pleased with the Gemstone lights.

15 November 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We're so happy to hear you had a great experience!

Rated 4 out of 5 stars

We love the lights

We love the lights! There are so many options to choose from. They look great.

I would have given 5 stars, except the app on my Android glitches and make me sign up multiple times. I now just make my son run the lights with his iPhone.

14 November 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We just spoke to the app development team, and this bug should be resolved now. Please try on your Android again. If you still have problems, please reach out to apps@gemstonelights.com or (888)908-2675

Rated 5 out of 5 stars

The team did a great job at the…

The team did a great job at the installation. The response to emails and calls was good. We like how they took care of the installation. We had a hornet nest in the balcony and they took care of it before installing the lights in that area. Thanks for that. Coming to the lights- they are pretty and they peek from the roofline just like how we wanted it to be! There are so many different options to choose from the control panel. Impressive. I definitely will recommend them.

14 November 2025
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Reply from Gemstone Lights

Thank you! We're so glad the installation went smoothly—and happy the team could handle that hornet nest for you. It’s great to hear the lights turned out just the way you wanted and that you’re loving the customization options. We really appreciate the recommendation!

Rated 5 out of 5 stars

The service was fast and professional

The service was fast, and the installers were very professional and friendly.

11 November 2025
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Reply from Gemstone Lights

We're so happy to hear you had a great experience! Thank you for leaving a review!

Rated 5 out of 5 stars

Utterly Brilliant

We have Gemstone Lights on our residence, on our guesthouse, and in our garden. We lurve the hundreds of different illumination options, and we lurve being able to control everything with our phones. Gemstone Lights brighten up our property and lift our spirits to boot!

10 November 2025
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Reply from Gemstone Lights

Your property must look AMAZING! We’re so glad you’re enjoying all the pattern options and find the app easy to use. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

I am excited about my new lights

I am excited about my new lights! Do not have to worry about putting lights up and down every year!

10 November 2025
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Reply from Gemstone Lights

We’re so happy for you and glad our lights are making life a little easier! Enjoy!

Rated 5 out of 5 stars

Communication was great

Communication was great. I always knew what the plan was. No surprises. The installer did an unbelievable job working into the night and rain to get the job done. Everything was completely clean and sharp looking when the installation was completed. All questions were answered. And the product looks awesome. So many options!!! My neighbors are already asking me where I got this done.

10 November 2025
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Reply from Gemstone Lights

Thanks for sharing! We’re glad you love your lights and had such a great experience!

Rated 5 out of 5 stars

Very good company

Very good company, Lights Unlimited, worked well with us.
I appreciated their concern, support and understanding.
Represent your product very well.

8 November 2025
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Reply from Gemstone Lights

Thank you for your kind words! We'll be sure to forward them to Lights Unlimited!

Rated 5 out of 5 stars

Christmas Light Guys (CLG) A++++

From estimate to installation, Christmas Light Guys (CLG) have been cheerful, professional and available. They completed the install on time and are enjoying the lighting every day, as well as holidays.

2 October 2025
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Reply from Gemstone Lights

We're happy to hear you had a great experience! We'll be sure to share your kind words!

Rated 5 out of 5 stars

Lights look great.

Had an issue with communication and app initially, a representative came out fixed the issues and reviewed programs. All is good and live the ease of use and lights.

1 October 2025
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Reply from Gemstone Lights

Thank you for sharing your experience and feedback! We'll follow up with the dealer you worked with to make sure your concerns are addressed. If you ever need additional support, please don’t hesitate to reach out to us at (888) 908-2675 or support@gemstonelights.com

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