General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(646)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

General Medicine Was Amazingly quick at…

General Medicine Was Amazingly quick at getting me on a Telehealth Video Call with A Doctor. Picking a Medication. Communicating with my pharmacy, Then taking it from there and Shipping to my home. All within 2 weeks. They Answered every phone Call and Concern right away. Helping me by pass all the texts and issues we sometimes deal with online. I would highly recommend them. You’ll be able to talk with a real Doctor of the phone about your health conditions and worries.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Exactly What I Needed and Fast!

No longer wanted to see my PCP here in town. Didn’t want to find a new one quite yet because I’m moving in a few months. Needed my prescriptions refilled and no doctor will do that unless you “see” them. I found General Medicine and was pretty skeptical but desperate. I’m SO glad I made the appointment anyway. Because within hours I had the appointment completed, the drugs I needed sent directly to my pharmacy of choice, and even a care plan for some labs to get done and verify everything was in working order. The doctor I saw was incredibly kind and not rushed. The zoom call was easy to connect to using the link they sent. This is not a scam. General Medicine are real doctors with real authority to give prescriptions, order labs, and do excellent follow-up care. I would recommend them to my family and friends.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, I needed a CGM immediately to monitor my hypoglycemia and did a consult and was referred to endocrinologist and in the mean time prescribed a CGM along with labs and emergency glucagon! Wonderful providers and service!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I am writing to share my positive…

I am writing to share my positive experience regarding my recent experience. I was very impressed with the speed and accuracy of the service I received. The entire process was handled with a high level of professionalism, and I was especially pleased to receive my medicine in only two days. Additionally, I appreciated being kept informed with consistent updates throughout the process. Thank you for the excellent service.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I have had several appts with General…

I gave had several appts with General Medicine and besides having a different provider, they are amazing. Still waiting on Primary Care to call me with test results, General Medicine found the records and let me know the results..

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Glad I gave GM a chance.

I found GM when I was looking for a doctor I could see remotely. I started just to go on a GLP 1, during our zoom session the Dr made sure to hear all the medical struggles along with needing to lose weight. It did not take a lot of time. Everything was so simple and J could text them whenever and they would always respond quickly. I don’t have to sit on hold waiting to communicate. They handled everything even making appoints for other doctors. They check on me after the start of a new dose or new medicine. The document the all zooms in your account, and you can look at it any time you need to. I feel like I have a personal Doctor. Highly recommended!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Very very happy with my experience with General Medicine so far!

My experience so far with General Medicine has been great, and I would 100% recommend them!

I love that I can communicate with them through text anytime, even for the majority of my appointments - they do sometimes ask for you to join a virtual appointment via video, which is completely reasonable, and they give you plenty of time slots to choose from for that. I'm very happy with their rates as well, and everyone I've interacted with, whether staff or doctors, has been very nice, and pleasant to work with.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience has been great

My experience has been great. All of my questions and concerns have been answered. The follow up with and do everything necessary for your care. My doctors and labs appts were booked and treatment plans discussed and labs discussed with me. I definitely recommend.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

First time using General Medicine and…

First time using General Medicine and relying on a doctor online.. but it seemed very straightforward, simple to use and navigate. Also a very thorough line of questioning from the Doctor himself.. Would not hesitate to use General Medicine again.
*hopefully not in the near future :)
Dan, Topsail Beach, NC

15 July 2026
Unprompted review

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