We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more
Company replied
I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more
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They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more
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Company details
- #4 of 24 best companies in Mortgage Lender
Written by the company
Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.
Contact info
1 Old Street Yard, EC1Y 8AF, London, United Kingdom
- hello@generationhome.com
- generationhome.com
4.9
Excellent
825 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gen H
Hi there Michael,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Gen H came through when the others failed
My daughter and I tried hard to obtain a mortgage with our mortgage advisor from mortgage matters.
Every door closed even though we had a good deposit etc.. Gen H gave us a chance and we now have our flat. Thank you Gen H for giving us this chance when all the others failed
6 June 2025
Reply from Gen H
Hi there Cheryl,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Good support, high rates
I struggled to get approved by many lenders, but Gen H accepted me and provided the funds, for which I’m very grateful. I’m giving three stars mainly because the interest rate was very high, but at the time I didn’t have other options and had to accept it. Overall, I’m happy with their process and support.
7 August 2025
Reply from Gen H
Hi there Khawaja,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team.
We are thrilled to be able to help you get on the property ladder when no other lender could.
Please be assured that we always offer the lowest rates we can. We’d love to offer high street rates, but our funding works differently than high street lenders.
This means we can accept customers, like you, who may have had trouble finding a mortgage elsewhere. But the result is that our rates can sometimes be higher.
We wish you the best in your new home!
Thanks,
The Gen H team
Very helpful
Very helpful, always ready to answer any quierues enabled my son to get on the housing ladder.
14 July 2025
Reply from Gen H
Hi there Filomena,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Excellent service provided and highly…
Excellent service provided and highly recommended.
26 August 2025
Reply from Gen H
Hi there Ajith,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Reply from Gen H
Hi there Jonathan,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Reply from Gen H
Hi there Jaspal,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Reply from Gen H
Hi there Volodymyr,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Our experience with gen h has been…
Our experience with gen h has been great from start to finish. Awais has been great and has kept us up to date with everything and well informed. Thank you
22 August 2025
Unprompted review
Reply from Gen H
Hi there Amy,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to Awais and our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
All good
So far, the application process has been straightforward and we have been kept informed with it's progress. Thank you.
20 August 2025
Reply from Gen H
Hi there Rachel,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Absolutely over the moon with Gen H
Absolutely over the moon with Gen H. Organised, forward thinking and really communicative with our broker every step of the way. Application to offer was 2 weeks.
20 August 2025
Reply from Gen H
Hi there Olivia,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
They were great from start to finish
They were great from start to finish .
We got a great deal on our mortgage
15 August 2025
Reply from Gen H
Hi Carol,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best!
Thanks,
The Gen H team
We got the mortgage so the whole…
We got the mortgage so the whole experience was positive so I would recommend your services.
14 August 2025
Reply from Gen H
Hi Kevin,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to hear you had a positive experience.
We wish you the best!
Thanks,
The Gen H team
Thank you
I am very happy about my experience with them. The bank helped me with my mortgage process first time round quickly making it easy for me. Thanks for the bank and the team.
20 June 2025
Reply from Gen H
Hi Agnelo,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to hear your first mortgage experience was smooth and easy.
We wish you the best!
Thanks,
The Gen H team
I am very happy with this bank
16 July 2025
Reply from Gen H
Hi Mastureh,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best!
Thanks,
The Gen H team
I am very pleased and happy these guys…
I am very pleased and happy these guys helped me with my morgage first time round quick and easy couldn’t thank them enough
16 July 2025
Reply from Gen H
Hi Subhan,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best!
Thanks,
The Gen H team
Reply from Gen H
Hi there,
Thanks so much for taking the time to leave us a review We are thrilled to be able to help.
Thanks,
The Gen H team
Giving homebuyers a chance
Amazing service and good to be given an opportunity by a lender after being turned down by strict criteria of high street lenders. Gen Homes were speedy and yet fair in their assessment of my loan. Communication was 5 star. A very big thank you to Generation Homes:)
14 July 2025
Reply from Gen H
Hi there,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home!
Thanks,
The Gen H team
Reply from Gen H
Hi Selliah,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Reply from Gen H
Hi there,
Thanks so much for taking the time to leave us a review. We are thrilled to be able to help!
Thanks,
The Gen H team
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