Generator Guru - Parts & Spares Reviews 371

Hi, I contacted Generator Guru after watching a couple of their YouTube videos - which I found very helpful. I was repairing a generator with suspected winding faults. After changing the capacitor I was still having issues, I sent my readings / test results etc to Generator Guru - who quickly replied with expert advice. The answer was first class and very professional - I would not hesitate to contact this company again and their help was much appreciated.
Thank you
Phil

Generator would not start due to sticking compression relief arm. They got back same day with all the advice needed to rebuild generator and set lash on valves. Thanks

The help was tremendous very clear and precise.
Great people and they are so friendly.

They had the correct part for my 20 year old generator. Fit perfect, I can’t believe it. On top of that shipped to us and delivered as predicted in the 7 days. Can’t ask more than that!!

We are using our generator to run out camper on vacation. It is so easy to operate and runs our entire 34 foot camper.

Excellent informative videos. First class service, product and delivery. For anyone in business or thinking of starting one, this is how it should be done. Thank you!

I have ordered parts and also requested information from Generator Guru and I would not hesitate to recommend them. Very pleased indeed with their service.

Ordered spares a couple of times, very pleased with them. Prompt delivery (a day early). Also required advice which was very helpful.
Generator guru staff very qefficient.

Hi to all out there needing advise or video tuition this was my first time using Generator Guru and to be honest didn't really expect them to answer my enquiry, but they did and very quickly indeed Joe sent me an e-mail the following day with a solution to my wiring problem. Cant thank Joe and all the team enough for their help and hopefully a good result in the fix. First rate service as of yet well done all.

I had a slightly unusual requirement, but Rob London Willis patiently, persistently and professionally and he offered an unusual solution that was completely successful. I would recommend Generator- Guru to anyone needing help in this sphere.

Generator Guru could give lessons in Customer Care and how to run a business. I highly recommend them. Sales Manager Jane and Administration Manager Sarah, personally walked me via email through a return that was no fault of Generator Guru. Professional, proficient, helpful, knowledgeable, prompt, and pleasant. One of the best businesses I've dealt with.

Generator Gurus know their stuff. My request for technical help was met promptly and with sufficient details to provide the confidence on how to resolve my generator's issue. They will be my go source for information and parts. Your team is top notch.

Ordered a capacitor recently and as always not been disappointed, I have been using Generator Guru for a good few years now and find them highly knowledgeable and helpful and usually able to provide parts I have required.
I am certainly missing the access to their telephone help service as I find my query can be dealt with much more easily than through the website. They certainly live up to their name.

Stumbled across this site and didn't expect an answer. I was stunned to see the prompt and no-nonsense expert reply that was exactly correct. Many thanks.

I have changed my rating to 4 star. I finally was able to get in touch with customer service by phone. It is so much better talking to a live person the texting. I explained to Zac in customer service. I explained what was going on and the reason why I hadn't shipped back the item. That I went to a mailing store to ship the item back that was misordered. The cheapest was $181.32 to return a $48 part! Which I could not understand since FedEx charged $28 to send it to me. It was Zac who suggested that I check the postal service. Friday Jan. 7th I went to the post office and mailed it back....it cost a whole $28. Big difference. So now the pkg is on the way back to generator guru. When I receive the correct replacement part I will upgrade my review to 5 star.
I'm sure if I lived in the UK this transaction would have had a better results. Living several thousand miles away in the US kind of complicated things, but thanks to Zac and Jane etc. this issue is being resolved.

Was looking for parts for a generator that had just failed on me when I found G.G.'s site. I sent a message in detailing the what I knew of the engine failure. Their technician Zak responded in just approximately three hours. He really provided some insight on how to check my engine out, but do to my schedule it has taken me some time to use what he suggested and get a diagnostic from it. I had also asked that I could get a manual and parts schematic so I could see how all of the parts fit together. I had one part particularly that I was unsure how it fit and a picture I felt sure would help. He never responded with that or provided a source. Overall, service was very good especially since it was offered free of charge. I do need to get some parts to go back together with my engine, so will be checking with G.G. again for those.

I hate to give you such a low rating because I did receive the part that I ordered in a surprisingly quick time frame. But the part that I ordered for a friend was the wrong part. My friend made an error in the part number. I contacted generator guru. They are more than happy to replace the part providing I send pictures of the old part, the one that was sent me and pictures of all sides of the generator. The problem is I am having trouble getting the pictures requested because I live in town and the generator is out in the country. The friend has an out of date cell. He can take the pictures but he can't send them. I have tried reaching out to guru about this issue but am having no luck. Why can't they send me a return label for the old part and send me the replacement?

10/10 great deal, I recommend these for generator spares. Definitely use again.

Excellent service. Woulf thoroughly reccommend