I was a little nervous ordering from Generous Ape, as the website uses an odd & inconsistent range of product images (mainly harvested from brands sold on the platform). I needn’t have worried; I rece... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Com... See more
I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic. Obviously, we haven’t used them yet, but they arrived packed in just car... See more
Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier. Lauren was quick to contact the vendor and to coordinate a replace... See more
Company replied
Company details
Written by the company
Shop from over 200 independent, sustainable and ethical brands at Generous APE - The Sustainable Marketplace. Our mission is to create a platform that inspires people to adopt a new ethical way of living and shopping. We firmly believe that sustainable and conscious retail is the way forward, which is why we work with specially selected sustainable brands that share our views of a brighter future for the fashion industry.
Contact info
Charles Cottages High Street, Childrey, Wantage, OX12 9UD, Wantage, United Kingdom
- 0800 2465440
- info@generousape.com
- generousape.com
Reply from Generous APE
Hello, thank you for such a great review, everyone here at Generous is super grateful. We hope to see you shop again soon.
Reply from Generous APE
Hi Suzanns, thanks so much for your great review! It's means the world to us that your order arrived quickly and that our customer service was great too. - Thanks again!
Fantastic customer service
Fantastic customer service - the best I have known in a very long time. This company shows a genuine care and concern both for the planet and their customers. My order was delayed as a result of the third party it was coming from, but the whole team at Generous APE responded as promptly as possible from the start to help sort out a situation which wasn’t even their fault. I was very impressed.
23 August 2023
Unprompted review
Reply from Generous APE
Hi Katya, thanks for your great review. We are glad your problem was resolved and you were happy with our customer service. We hope to see you shop again soon.
Speedy delivery
Speedy delivery. I would definitely recommend.
I shall buy again from Generous Ape
29 July 2023
Unprompted review
Reply from Generous APE
Hi Anne! Thanks so much, we look forward to your next order :)
Great customer service via the…
Great customer service via the messaging...couldn't get the discount code to work but ordered anyway and it transferred to next order. Item arrived really quickly and i love it!
22 June 2023
Great ethical and environmental values.
Great ethical and environmental values.
Fast delivery and good communication.
Very happy with the price I paid for my amazing bag and will definitely use this site again!
17 May 2023
Reply from Generous APE
Thank you John, these reviews mean the world to us
Beautiful bag
Beautiful bag
Exactly as advertised on this site
Carriage was quicker than expected too
I’m over the moon
1 April 2023
Completely wrong item received!
First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Company reached out to me today and now v confident they will resolve this issue -
5 April 2023
It wasn't a great deal of money
It wasn't a great deal of money, but I never received the refund ...
To be fair - the first order I made from this site was spot on - all fine, but the second was partially fulfilled and and in my view still outstanding - see above - was ready to order from them again - I don't think so ...
20 February 2023
A Great company thank you
2 March 2023
Exactly what I wanted when I needed it!
Exactly what I wanted, delivered very promptly and efficiently.
25 February 2023
Reply from Generous APE
Thank you Janey :)
It was really amazing service
It was really amazing service - and I am thrilled with my pumps too.
12 January 2023
Reply from Generous APE
Thank you Catherine, we're glad you love your pumps! We will let KOMODO know :)
Reply from Generous APE
Thank you Denise, we are happy your happy :)
Not really your fault but from the…
Not really your fault but from the picture in the advert I couldn’t tell if it was for men or women. The size said 42 and that is my waist size which is how I determined the gender. Unfortunately I was wrong and the trousers are far too small for me. I need to return them.
11 January 2023
Reply from Generous APE
We are sorry your trousers were not quite right for you :( Brava Fabric's sizing is different to standard UK clothing which we have tried to make clear on our sizing guides. We are sorry this did not help with your order and will review our guides. Our customer service team will endeavour to resolve this for you.
Great product
Great product, well made from recycled wool, soft and stylish and lighting fast delivery!
2 January 2023
Reply from Generous APE
Thank you Duncan. Brava Fabrics have some lovely items produced under fair working conditions in Spain and Portugal and using recycled materials. Thank you for your purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.