Genesis Estate Planning Ltd Reviews 37

Very professional would highly recommend, thank you

Very professional, helpful staff, highly recommended.

Helpful, friendly and informative.

Very easy process didn’t need to travel anywhere just done all over the phone with a simple call and a few emails to send

The team there was very fast and efficient. They were easy to talk and correspond with and extremely knowledgeable.

It was a great experience and a pleasure to use your experiences friendly staff,who covered all bases. Clear instructions and easy to understand the situation,Well done and thank you

Dealt with Jacques, done a Trust Deed and LPA for me and my Wife. From start to finish, he helped us understand the process. We received a document first to check to see if the information taken by him was correct, we had a few alterations done and than we got a new one and it was perfect, we received our draft to check as well and than final documents. Great process and I have referred the company specially Jacques to my friends and family.

I had a great experience with Genesis Estate Planning. Staff were friendly and knowledagle and they made the process easy. Very happy.

The team at Genesis Estate Planning was professional and efficient, ensuring that all of my needs were met. I felt supported throughout the entire process and would definitely recommend them to others!!

I'm furious and utterly appalled by Genesis Estate Planning. The typos, missed instructions, spellings unbelievable and totally unacceptable. I called using my work phone, gave them my personal number but my work phone (which I never mentioned) was recorded and used for contact, why? I've given you a different number, why are you using a number I used but never gave you? My middle name despite me writing in down on a form was constanstly spelt wrong. I said it over the phone and wrote it in one of the forms I filled out but in my draft, it's still spelt wrongly. My son's name? Which I wrote down? Spelt with a small a (it's a name and names start with capital letters). I left money to my church, I told them the address but on my so called Will? The vicar's address is used, the church and the vicarage are two different things and places. There was restriction on one of my gifts, was it included in my Will? NO. What happens when I die? I said what I wanted but there was very strict condition, was this mentioned in my Will? NO! Something I never said nor dreamt of was included instead. What's the point of me making a Will that doesn't respect one's wishes? And the gift I left to my friend and family? Genis decided to devide it half half betweeen the husband and wife but my instruction? It's to the them never half half. Honestly, I'm beyond pissed off. This ought to be a joke! And they have all these information about me, my saving, life insurence, etc etc. Are they even real or just out to collect people's data? Fortunately, I got them through Groupon so paid a few £s for it but it's not worth anything. Go for them if you want to get upset and waste your time. The lack of professionalsim and care is just unbelievable. I've had two prior Wills all with Groupon vouchers so it's not about the vouchers but rather that this company is just totally useless. It goes without saying that this so called Will business with Gensis ends here.

Fantastic experience. Kayleigh dealt with me from beginning to end so efficient would highly recommend

Everything was done efficiently, politely and very promptly. Kayleigh made the whole process really easy. Thank you.

Very happy with the professional and expert advice and support throughout the process of writing my will .Thank you .

Professional, reliable. 100% recommend

Overall a good experience. Just a couple of typo's in the original draft

Have produced mirror wills for myself and husband. Very pleased with service. All work done quickly and accurately via telephone and online.

Great service, took time to talk through and advise us of our options.
Many thanks

Excellent service, professional friendly staff. Would highly recommend this will writing service.

I stumbled upon Genesis by chance, and thank my lucky stars that I did. They took me through the "will writing" process from beginning to end, turning what I thought would be a daunting and stressful task in to one that was effortless. Daniella and Kayleigh looked after my affairs and provided a wonderfully friendly and supportive service, explaining everything in detail in a way that even I could understand. I have no qualms in recommending Genesis to you all, they have earned my endorsement for the excellent service they provided.

Excellent customer support, friendly, polite and professional!