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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

Sorry, not feeling great.

Sorry, not feeling great. Picture the first sip of water. i don't want to be harsh on GengroupCa, but i've lost my money. They took everything i owned and now i can't get anyone from customer support to respond. i spoke with Sarah from customer support and she just kept passing me around before locking my account entirely. It makes me feel awful inside. i am not someone who likes to complain or stir up drama, but they basically stole my life savings. i was just trying to pull out my money because rent was due, and they turned me down. GengroupCa is a complete scam and a fraud. i didn't know what else to do and cried for days (ToT). i eventually had to turn to a service called Guerrilla Chargeback to recover my money. i was genuinely surprised because i didn't think it would work, but they actually got my funds back. Yet GengroupCa still holds my personal information and refuses to delete my account. They're thieves who target people who don't know better. Why are u defending them when they treat everyday people this way just because they want their own money back? It's not right that they walk away with this while i am stuck here trying to survive.

9 June 2026
Unprompted review

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