Geniepoint Reviews 

Possibly the worst electric charger I have encountered gp17016 it starts then it's finished after 20 tries it might work compared to other companies these chargers are awful, it's been reported to them on nany occasions unfortunately it's not as slick as some other companies, get it sorted genie point

In comparison to some reviewers my experience was relatively positive, but I will avoid Geniepoint in the future if I can.

I used their charger at Honiton Premier Inn and I suspect was charged the £10 excess stay fee, even though I moved my car within five finutes of the charge finishing. Hard to say as the downloaded invoice gives no breakdown of the fee, just the total, but there's either something dodgy going on or they're just excrutiatingly expensive.

I did a quick top-up before heading back home and the fee seemed more reasonable (though still expensive) but I'll be avoiding in the future unless I'm absolutley desperate and I would suggest you do the same.

Literally wish I could give 0 stars. Useless, swiped my card, told me to try again, told me to plug in my car - then said it was out of order. In the meantime they have taken two charges off my card - this was 3 weeks ago - have contacted them numerous times but they're ignoring me. Avoid any charger with this company name on like the plague!

Garbage app. Said it wasn't charging, went back the car and it had charged, but still said it wasn't charging. Disconnected, no idea how much the charge was because it showed zero! Searched the app for anything that might provide info on the cost of the charge, but nothing. Still pre authorising £25 on my bank account while it decides!

Ev driving is hell! 5 years of it has made me fully grey and I’m only 30! These guys do a bloody good job with their stations, 4 years of using their app has been simple easy and the support I’ve needed at times over the phone when things don’t work in desperation is second to none. I’m writing this because I’ve had a disaster tonight, needed to charge with 9 miles left and 50 miles from home. I phoned up and spoke to a Scottish chap called Jamie, I genuinely felt his pain care and sympathy for me and he did all he could to restore the charge point and get me on the road again. I stand by GeniePoint they are a seriously good company to use and in my estimation the best around for support and assistance.
Thank you GeniePoint

I would give 0 if I could. Constantly never works but takes £25 from you. Slow to refund and an absolute joke of a company. Will stick to BP chargers.
.

After downloading the app on a Saturday night a Premier Inn parking in Kings Lynn lot in order to use a genie point for the first time, we returned 82 minutes later to ensure we will arrive before the 90 minute time limit for charging. We understood that we would be incurring a £10 fee if we surpassed the 90 minute limit. However,we could not stop the charging. We pressed the stop button on the screen three times. Finally we had to call the 020 number on the front of the charging station. The lady helped us do an emergency stop but not within the 90 minute time limit and we were charged £10. We called the customer service line on Monday morning and were told we need to write an email. We forwarded the 3 emails from GeniePoint regarding charges. We have not heard from the company.

I now check my journey with Zapmap and if a charging point offers Genie I just avoid it and recommend EV drivers to do the same then just perhaps they will get their act together.

In August stayed in Bideford area, North Devon and wanted to charge. Unfortunately both the most convenient local chargers were out of action for the whole week! Astonishingly, in planning to go back in February, find out they are BOTH still out of action. This is appalling and the company should be sued by the relevant local auhtorities.

Zero customer support

Have had all sorts of problems charging my car at various public chargers since I bought my EV over a year ago. Today was the first time I had absolutely no problem. And it was a Geniepoint charger. Flashed my card and the car immediately started charging. Flashed again at the end and it immediately stopped. And 48p was the lowest I’ve paid anywhere away from home. So credit where credit’s due

I am reporting them to Trading Standards and writing to the local paper. Charged my car and was in it the whole time, I was in for 62 minutes and got a £10 fine saying I was in for 90 minutes which I know is not accurate as there was nothing to do at Premier Inn car park other than charge and go plus I checked my charge report. I contacted them but no response and think this is a scam to get a bit more out of me. UPDATE It cost me £100 to use them so avoid Premier Inn at Sale

Terrible terrible terrible

Machine did not work
Rang helpline
Told I was wrong , it did work but had a communication issue
Rude unhelpful person
Took our money
Took us 30 minutes for nothing
We parked somewhere else
Honestly , the worst experience

Use the Geniepoint charger at the Premier Inn in Sale and got a £10 penalty charge notice - checked on their website and it CLEARLY says that they have an overstay fee of £10 but ONLY after 90 minutes - I have evidence that the charge lasted 62 minutes and was sat in the car the entire time so even allowing lets say a generous 10 minutes for pulling up, reading instructions, starting the charge and then returning the charger and driving off I was well within this - emailed the company with the respective evidence both from their website showing the 90 minute timeframe and the charging records from our app but not even the courtesy of a response from them - nice little earner for them on top of the amount they charge for their electric and given the amount I'm guessing, like me, after an initial attempt to get a refund most people will just give up and they get to keep the 'fees' - will be reporting to trading standard

As a Telsa driver, I’m used to paying between 34-50p per Kw, but 79p Geniepoint charge is ridiculous… I’m sure this puts people off driving EV’s

Used the Geniepoint charger at Premier Inn Sale and got a £100 parking charge!

Useless. Tried several times using my GeniePoint Account. Neither Applegate or Torrington woud work. In fairness their App showed Applegate as faulted - I phoned and was told it had lost connection. The Type 2 cable in Great Torrington was not faulted on App but other connectors were. I sent them an email but it is not yet shown as faulted.
A shame that GeniePoint is holding on to sites that reliable operators could use.

Great come to Devon for a holiday and then get range anxiety.

Utterly woeful. Tried get a quick charge at a Morrisons after travelling to Ross on Wye. First you need an app. Then you need to sign up. But don’t worry you can charge as a guest. So you do. And then you need to put in a credit card details (because Apple Pay and PayPal aren’t options), then the charger times out because you put the charger into the car before starting this ridiculous dance.

So you start again, and repeat. Because the app doesn’t store anything. Then it times out AFTER you put the charger in after waiting until prompted.

Then you try again. But it fails to handshake with the car.

So, unlike every other seamless charging experience, where you just stick the bloody thing in your car, tap your card and charge, this ridiculous dance stops you charging, leaving you infuriatingly finding another local charger.

The business model is simple. Why try and make it complicated. I hope you go bust.

Useless app . Charged £35 quid but its ok you get it back in a month.

Got fined for not displaying a parking ticket at South Hawksworth Street,Ilkley. I have used this same charging point over 10 times and never received a parking ticket. I am not parking I am using the charger and paying to use it and not a cheap charge either. So be aware and make sure you don't have to pay for parking aswell. Will never use this point or any other point owned by Geniepoint.