If I could give no stars at this point, I would. Been a member (Originally T&C Federal) since childhood. Ridiculous overdraft fees, hard to get a loan at a decent interest rate. When you go through... See more
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See what reviewers are saying
They used to be a lot better. ATM ate my card the day before Memorial Day. So I couldn’t get ahold of them for 2 days. The people atvcommerce branch were great and got me back into my card. Got my mon... See more
Company replied
I've worked in banking for 9 years and for three banks in that time at various levels.. And I'll say that I've never seen such an unorganized financial institution in my life. Absolutely the worst len... See more
Company replied
My experience of Genisys CU has always been positive in terms of efficiency and personal touch. Greeted with a smile and kindness. Two traits sadly missing in today's business world. Having helps... See more
Company replied
Company details
Information provided by various external sources
At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will! Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.
Contact info
2100 Executive Hills Blvd, 48326, Auburn Hills
- 248-322-9800
- marketing@genisyscu.org
- genisyscu.org
2.1
Poor
732 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This branch is the best
This branch is the best! The employees are always pleasant and helpful! Couldn’t imagine doing business anywhere else
5 August 2019
Unprompted review
Reply from Genisys Credit Union
Hi! Way to melt our hearts, this is very kind! We are thankful for members like you. Please enjoy the rest of your day and we look forward to seeing you in the branch again.
Perfect
Perfect! Every interaction with every employee regarding on any topic is always perfect. So helpful, so nice.
5 August 2019
Unprompted review
Reply from Genisys Credit Union
Hello Lisa. Members like you are so appreciated. We are happy you've been pleased with our knowledgeable member service representatives. Enjoy the rest of your day!
Ciara was outstanding.
5 August 2019
Unprompted review
Reply from Genisys Credit Union
Hi Todd. Ciara is outstanding, so we are not surprised she provided stellar service! We are passing this information to her manager, so thank you for the feedback. Have a great day!
Friendly
Friendly! Wonderful customer service, in the credit union and over the phone. Easy to use online banking
5 August 2019
Unprompted review
Reply from Genisys Credit Union
Hi Shawnee. Thank you for sharing your experience! We're happy to provide the best customer service and mobile convenience. Have a great day!
Friendly helpful people work there
Friendly helpful people work there. I was able to meet all my expectations. could not ask for a better experience.
5 August 2019
Unprompted review
Reply from Genisys Credit Union
Hi Alan. We are thrilled you had a positive experience with us. We appreciate all members and love the feedback! Have a great day.
Such a wonderful financial institution
Such a wonderful financial institution! The employees are always so friendly and helpful, and their prompt service keeps me moving on with my day. There are many features and benefits for any needs you may have. Highly recommend joining Genisys!
12 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Ly. We are so happy to serve and thank you for being a loyal member! Have a great day.
A+++++ in customer service
The customer service at my Genysis Branch in Chesterfield Mi has always been top notch. The staff is friendly and helpful every time.
12 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Erica. We are pleased that you had such a great experience at your local branch. We are certainly passing this on to the team! Have a great day.
I love this credit union
I love this credit union. They care about their customers.
11 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Katherine. We are so happy you love us, we love our members too! Thank you for being a valuable member, we appreciate you! Have a great day.
Great service
11 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Hector. We are happy you were pleased with our service as we strive to provide great service to all members! Have a great day.
Best Credit Union
Best Credit Union. Every transaction is stress free. I had TCF accounts for years and there was always an issue and I would get charged fee after fee. Once I switched. It had been wonderful.
11 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Katie. We are happy you made the switch! Thank you for sharing your experience, have a great day!
Never have a problem getting what i…
Never have a problem getting what i need. Very courteous staff to help every visit.
3 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Randy. We're happy to hear this! Thank you for sharing and have a great day!
They changed my life iwas all ways …
They changed my life iwas all ways at a big bank ,you can walk into Gensyis and get business taken care of the same Day because they care and they treat people with respect and the Headquarters is local good people!!!
3 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Sam. We really appreciate this! We strive to ensure our members are treated with respect and courtesy. Have a great day!
We have been with Genisys Credit Union…
We have been with Genisys Credit Union for over 20 years. The name has changed through the years, but the quality of service and dedication has always been first rate. We just got our new mortgage through them and are so happy with it.
3 July 2019
Unprompted review
Reply from Genisys Credit Union
Hi Lisa. We are very happy to continue to serve our members throughout the years! Congratulations on your mortgage. Have a great day!
Reply from Genisys Credit Union
Hello Richard. We are sorry you were not pleased with Genisys. We would like to hear more about your experience. Please reach out to us at your earliest convenience by calling 800-521-8440 x5. We look forward to hearing from you. Thank you!
Love there credit union great loan…
Love there credit union great loan rates and all around nice employees
3 July 2019
Unprompted review
She Helped Very Much On Tranfering…
She Helped Very Much On Tranfering Money From One Account To Another Account.
26 June 2019
Unprompted review
The app was better before the update
The app was better before the update now most of the features dont work. Use to be able to view my statements online that looked like ones they mailed you now you cant. I have had 4 debit cards in 4 months because "fraudulent activity" so they shut down my card with out notice. I travel for work so it is a major inconvenience to not have my debit card working.
19 June 2019
Unprompted review
Genisys always has great customer…
Genisys always has great customer service and is quick to respond to our needs. All services are very reasonable.
18 June 2019
Unprompted review
The very best customer service around
The very best customer service around. Excellent rates. I recommend them to anyone looking for a better banking experience.
18 June 2019
Unprompted review
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