my personal account was solved with my right address updated thanks for that genome. but the business department still asks me again all about my company that I sent last week. so I need to fill the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used the wallet for several months and I am very thankful for very prompt support in real time, truly fast SEPA instant modality and what is really cool - visa debit card with visa OCT option.... See more
Company replied
I am a citizen of Ukraine, and Genome with their team give me an opportunity to create European IBAN and use SEPA transaction around the world, despite all restrictions in my country. They are nearly... See more
Company replied
Affordable and no-frills banking experience. I like the service rates. Web UI of the online banking is clear and straightforward. The Android app also looks good.
Company replied
Company details
- Payment service
- Card processing service
- Currency exchange service
- Financial Institution
- Money transfer service
- Non-bank financial service
Written by the company
Genome is a licensed Electronic Money Institution regulated by the Bank of Lithuania since 2018. We provide online financial services for businesses, merchants, and individuals across Europe and globally. Our services include dedicated IBAN accounts, SEPA Credit and Instant transfers, SWIFT transfers for businesses, multi-currency accounts, currency exchange, and virtual and physical Visa debit cards. For merchants, Genome offers pay-by-bank payment acceptance through open banking, enabling fast, secure, and cost-efficient transactions without cards. Genome brings payments, accounts, and merchant services together into a single, regulated financial ecosystem designed for international operations and growth.
Contact info
Žalgirio g. 92-510, 09300, Vilnius, Lithuania
- +37052412667
- reviews@genome.eu
- genome.eu
3.6
Average
227 reviews
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
waste of time
waste of time, they will reject your identity doccument ! just collect informations about customers! waste of time , go to Transferwise, much more betterr and more reliable..
10 May 2020
Unprompted review
Reply from Genome
Dear Zoltan,
Thank you for your feedback and we are sorry to hear that your experience with Genome was not pleasant. Sometimes our identification system may reject the document if it doesn’t meet standards. Plus, according to Lithuanian legislation driving license can't be accepted as an identification document. We would be happy to help you with further authentification. Please, could you write a request to support@genome.eu and specify the problem so our managers assist you.
If you would like to find out more about our services, you can always contact us and we will gladly answer your questions.
Best regards, Genome.
THEY WILL LOSE YOU ONLY FOR 1 WEEK
If you are a company, do not use this bank because it always asks you for new documents every day ... As far as I am concerned, my experience with this EMI has been bad ... Once all the official documents have been sent out and certified by public bodies and also in public registers they continue to make new requests for documents and when you give them all the documents their answer is FOR US NOT GOOD. All the documents provided have been accepted by all banks as they are official and they are not good for them ... If you don't want to waste time don't use this bank (EMI)
24 April 2020
Unprompted review
Reply from Genome
Dear Mr. Robby Tridolo,
We appreciate your feedback and are sorry to hear that your experience with Genome was not pleasant. Let us clarify that we need all the necessary documents, listed on our website, due to strict AML requirements.
Please note that as we are legislated by the Lithuanian law, we are obligated to follow the rules and procedures imposed by our supervising authority. We do not have a right to provide services for a company if the information about the shareholders and directors is not verified.
If you would like to find out more about our services, you can always contact us and we will gladly answer your questions.
Best regards, Genome.
bad company
bad company, stay away at all costs costed me some money and to my friends
16 December 2019
Unprompted review
Reply from Genome
Dear Mr. Bernardo,
We are sorry to hear that you had trouble using Genome services, but we assure you that Genome is a regulated EMI, thus we don’t have access to our clients’ funds and cannot use them. We are not able to charge any fees that are not covered in our pricing policy, which is clearly and openly stated on Genome’s website.
If you believe that you were charged for something that does not fall under our pricing policy, we highly recommend you contact our technical support team.
Best regards, Genome.
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