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Rated 1 out of 5 stars

Attempted to initiate a health coach and the web page said "coaching is not offered outside of the U.S." Sent a request for assistance with no response. Reached out a 2nd time with no response. Testi... See more

Rated 5 out of 5 stars

I really am loving GenoPalate ! The insights are super helpful in navigating an ever changing and sometimes trendy dietary landscape. Wild to find out there are some oils better for me than others and... See more

Rated 5 out of 5 stars

I found GenoPalate through and ad on social media. Thought it couldnt hurt. I easily submitted my dna test and within about 3 days I had my personalized report. Some of the vitamins I am weaker alig... See more

Company replied

Rated 1 out of 5 stars

Customer service is awful not only am I not understood but also have wait forever to get any response

Company details

  1. Fitness and nutrition

Written by the company

GenoPalate is a data-driven personalized nutrition company. Our mission is to empower you to achieve optimal health and prevent chronic disease.


Contact info

3.3

Average

TrustScore 3.5 out of 5

361 reviews

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1-star

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Rated 5 out of 5 stars

Opened my eyes

This was a wonderful experience for me. It explained to me why fad diets never worked for me. Now I know what genetically works for me. Awesome.

5 May 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Cheryl,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

Stay away from this

I've taken this and used it, got my "results" back and I had ordered the vitamins package as well. the vitamins never arrived, no one answers the phone, no ticket has been handled to address the flagrant issue of stealing money from people. Athos seems as its a massive scam and plays people

3 May 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Ryan,

Thanks for providing us with your feedback regarding your GenoPalate results. Please reach out to us at hello@genopalate.com to get this resolved.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

Absolutely vital information!

I felt my results made sense and were very useful for me. I will be following the recommended foods list and I have a feeling it will only prove to help me feel better, and get rid of many symptoms I currently have. It confirmed my suspicion of having a gluten sensitivity! And also my alcohol tolerance and how my system reacts to it was so good to learn. This is GREAT for me. I will be avoiding gluten now for sure. Great information and quick too! I already had DNA results from Ancestry's DNA program so it was very affordable and well worth the price.

3 May 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Jennifer,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

I was very happy with the results .…

I was very happy with the results and it encouraged both my husband and I to make healthier choices when it comes to food.

24 April 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Melinda,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results!

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

I could never see the consultation…

I could never see the consultation link. i downloaded the app, but it didn't take me anywhere. I got emails telling me to get ready, but there was no link. I have no idea what these folks are doing. I don't know if it's me or them, but I expected an easier way to view whatever this "consultation" was about.

14 April 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Cheryle,

We apologize for your troubles with attending the webinar. Please reach out to hello@genopalate.com, so we can further help you.

Thank you,
The GenoPalate® Team

Rated 5 out of 5 stars

Very insightful

Very insightful. Glad I got my results.

13 April 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Heidi,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results!

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

I'm finding this very intriguing

I'm finding this very intriguing. I'm just getting started and hope to make some improvements to my diet and hopefully feel less tired.

4 April 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Gina,

We are so glad to hear this! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

This is an awful service

This is an awful service! Customer service is non-existent joke. I ordered a test kit with my whole family, but I still haven’t received the results weeks after my whole family has... I wrote to the company and I got the standard “because of covid yadda yadda blah blah blah” and “we will email you when it’s ready.” Well, I hate to break it to you, but your site says 3-4 weeks and if that isn’t correct, you should modify the time frame published so that your customers don’t feel cheated.

3 April 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Ranko,

We sincerely apologize for your poor experience with our customer service team. Please email us directly at hello@genopalate.com and we'd be happy to help you.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

Worth Attending

Good information to help understand results more clearly.

31 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Jennifer,

We are so glad to hear this! Thanks for providing us with your great review.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 3 out of 5 stars

Not sure about this

Not sure about this. It seems more generalize than specific. Seems like everyone is low fat high carb. Has anyone else gotten different results?? Looks like all their replies say the same thing as well.

24 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Eileen,

Thank you for providing us with this feedback.

We want to assure you that GenoPalate uses evidence-based research from large-scale population-based genetic studies and clinical trials which show a significant gene-nutrient interaction to form your nutrient recommendations. We then recommend the foods that contain optimal levels of those nutrients that your specific genotype has been shown to benefit from.

If you have any further questions or concerns, please email us at hello@genopalate.com at your convenience.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

detailed and easy

The diet is very detailed, explained why certain foods are beneficial, and the app is easy to use.

24 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Ron,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results!

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

It is useful to know which foods are…

It is useful to know which foods are good for me, but I want to know which ones to avoid and which are neutral and they do not list those. So there is room for improvement there.
Also, I have had two previous DNA tests (pertaining to diet) and they both came up with the same results. However GenoPalate's results differ from theirs.

23 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Jeanette,

Thank you for providing us with this feedback. We hope to provide a list of foods to avoid in the near future.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

The host did a great job -- but your algorithm maybe needs work (so does your app)

The host did a great job, but I have questions -- as did other participants -- about how advice is rendered by GenoPalate. I just read an article today about the Dirty Dozen, for example, with strawberries being rated as the worst offender of all of the fruits and vegetables of carrying pesticides. Even though that is the case, GenoPalate still recommends it as the BEST in my particular case. IMO, the fact that strawberries (in this example) is one of the worst offenders should enter your algorithm and render it less than the best. At the very least, put an asterisk by it and alert the consumer (me!) that even though strawberries are good for me, the way they arrive on the grocery store shelves has been widely shown to be BAD for me. This is a gaping hole in your recommendation list and potentially exposes your customers to bad health impacts -- and I know you are striving to do the opposite. Also, the host was showcasing your app for iPhone while she was demonstrating the report, but my app would constantly throw up a screen which I was unable to X out of, thus causing me to have to get out of the app numerous times, sign in again, and navigate to where I was. It was distracting and I'm sure others are experiencing it too. Just wanted to bring it to your attention.

17 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Susie,

Thank you for providing us with this feedback. We have passed this feedback to our team.

While there are common ideas regarding the health of each food, GenoPalate takes each individual food and your unique genetics to determine food recommendations. If a food is recommended, it is because the nutrients in that food showed the greatest potential to benefit you, based on your specific genetic makeup.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 3 out of 5 stars

Conflicted by the False Confidence in Recommendations

Kaitland Woelky was well-spoken, well-organized, and delivered a thorough presentation of how to navigate the Geno Palate information. She gets an A in my book. Yet I remained disappointed in the product itself, I guess. As written in private Q to her as well as in advance of the meeting when I registered for it, I knew (and your test confirmed) that I have the MthFr variant and should consume extra natural folate. I also know that it is advisable that I should avoid folic acid, which is present in all fortified breads and pastas. I was surprised that these would be recommended to me. Of course, she showed me how to use the filters, but that is not relevant to my point... in that I'd need to know for myself to avoid that food... despite Geno Palate recommending it to me. Even upon clicking on "wheat bagel" for example (which Geno Palate identified as a "Best Match" for me), there is nothing indicating that there might be a red flag, so to speak. It makes the rest of the report somewhat suspect to me, significantly affecting my ability to trust the recommendations. I had hoped Geno Palate would develop my understanding, but it is a let down. It expects me to know what I should filter from the recommendations. I do appreciate the ability to do research on my own on the genetic variants provided.

17 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Sandy,

Thanks for providing us with your feedback regarding your GenoPalate results.

We want to assure you that all of our nutrition recommendations are derived from evidence-based research from high-impact clinical trials and population studies that directly link positive health outcomes with nutritional genomics. This research shows that variants in your genes influence how well you metabolize and absorb certain nutrients and what nutrition leads to these positive health outcomes for your genotype.

While there are common ideas regarding the health of each food, GenoPalate takes each individual food and your unique genetics to determine food recommendations. If a food is recommended, it is because the nutrients in that food showed the greatest potential to benefit you, based on your specific genetic makeup.

We do not provide a list of foods to avoid at this time, but hope to in the near future. If you have any further questions or concerns in the future, please do not hesitate to reach out to us at hello@genopalate.com.

Sincerely,
The GenoPalate® Team

Rated 1 out of 5 stars

Scam alert!

Scam alert!! The promotion for “ free” supplement is misleading. They say you can cancel anytime. They offer a 1 month free vitamin “ customized” to you but you are sent a 3 month supply so regardless of whether you want to continue you must pay 2 months. Expensive for what is offered. Beware of this offer. Between that snd the list of foods they say I should eat but haven’t heard of or recipes that don’t include anything I already have in my home. I don’t have junk food here. Lots of quality foods but none they recommend...
Definitely wasn’t worth the money.

17 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Mary Anne,

We apologize for any confusion with your Personalized Supplements. Thanks for providing us with your feedback. We sincerely appreciate it and have shared it with our team.

Sincerely,
The GenoPalate® Team

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable. Took the time to answer all questions. I'm excited to get started! Now, if you could just do a meal service tailored to our genes, I'd be the first to sign up!

17 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Cynthia,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results!

Enjoy eating for your genes,
The GenoPalate® Team

Rated 1 out of 5 stars

Don't waste your time or money

Don't waste your time or money. This report failed to include any sensitivity information. The disclaimer on site states that you'll be notified if they cannot obtain a result, or you won't be charged. Flat false. I obtained no specialized result and was told too bad, and instead basically received USDA food intake recommendations. PASS!

12 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi VMC,

We apologize for your disappointment with your GenoPalate results. Thanks for providing us with your feedback. We sincerely appreciate it and have shared it with our team.

Sincerely,
The GenoPalate® Team

Rated 3 out of 5 stars

the nutrient suggestions seem pointless

Great to see genetic indicators of lactose intolerance and gluten sensitivity. All the stuff about specific amounts of carbs, omega-3s, and other nutrient intake suggestions seem very generic and give me no good reason to take them seriously.

10 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Felipe,

We have passed this feedback to our team members.

We want to assure you that GenoPalate uses evidence-based research from large-scale population-based genetic studies and clinical trials which show a significant gene-nutrient interaction to form your nutrient recommendations. We then recommend the foods that contain optimal levels of those nutrients that your specific genotype has been shown to benefit from.

If you have any further questions or concerns, please email us at hello@genopalate.com at your convenience.

Enjoy eating for your genes,
The GenoPalate® Team

Rated 5 out of 5 stars

Was very clear on how to look for info

Was very clear on how to look for info. Appreciate it

10 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results!

Enjoy eating for your genes,
The GenoPalate® Team

Rated 4 out of 5 stars

Very interesting I meant

8 March 2021
Unprompted review
GenoPalate logo

Reply from GenoPalate

Hi Judith,

Thank you for providing us with this feedback. We are so glad to hear you are enjoying your GenoPalate results!

Enjoy eating for your genes,
The GenoPalate® Team

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