This is a life changing treatment for women. My décolletage area and neck area have transformed for the better over the past several months of applying twice a day. Absolutely recommended for any wo... See more
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I've been using the Firming Cream for a month now and absolutely LOVE it!! I'm allergic to niacinamide which is in so many skincare products these days, so finding the Firming Cream was the best! My s... See more
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Great cream/gel for my post-surgery scar. I read the reviews before purchasing and they were outstanding. Delivery was fast & great customer service. Bought two bottles. I highly recommend this cre... See more
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Thank you Genova! After taking the time to read my feedback about faulty dispensers, you proactively sent me new products, plus an extra item, at no charge. The products themselves are great, light on... See more
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Company details
Written by the company
Genova Skincare is dedicated to creating a specialised line of skincare products that are expertly tailored to meet the needs of skin experiencing the hormonal transitions typical during menopause. This period often brings unique skincare challenges, and our products are designed to address these with precision and care. Our comprehensive range includes gels, serums, and creams, each infused with a blend of scientifically backed active ingredients that have been chosen for their efficacy in rejuvenating and revitalising mature skin. By focusing on these targeted solutions, we aim to restore the skin’s natural balance and vitality, helping to smooth fine lines, enhance elasticity, and improve overall skin tone. Proudly manufactured in Australia, Genova Skincare holds itself to the highest standards of quality and safety. Each of our products undergoes rigorous dermatological testing to ensure they are both effective and gentle on the skin. Our formulations are guaranteed to be non-irritating, making them suitable for all skin types, including those that are sensitive or prone to irritation. We are committed to ethical practices, including a firm stance against animal testing. This reflects our dedication not only to our customers' health and well-being but also to broader environmental and ethical considerations. By choosing Genova Skincare, you are opting for a skincare experience that not only promises but delivers visible improvements. Our skincare solutions pave the way for a rejuvenated complexion, leaving your skin looking and feeling younger, fresher, and more radiant. Discover the transformative power of Genova Skincare and embrace a skin that is not only revitalised but truly nurtured.
Beautiful skin begins here
Written by the company
- Improving menopausal skin with science
- At Genova Skincare, we specialise in innovative skincare solutions that are specifically formulated with scientifically proven active ingredients to effectively target the unique conditions of menopausal skin. Our extensive range, including gels, serums, and creams, is expertly crafted in Australia and has undergone rigorous dermatological certification to ensure the highest standard of quality and efficacy. Our commitment to excellence ensures that each product not only revitalises your skin but also enhances its overall appearance and feel. With Genova Skincare, you can expect to see visible improvements, leaving your skin rejuvenated and vibrant. Experience the transformation for yourself and enjoy truly remarkable results.
Free shipping for orders over $50.00
Same day dispatch if ordered before 10.00am
Experience swift and reliable shipping with Australia Post once your order is confirmed. Our delivery timeframe is typically between 3-7 working days, depending on your geographical location within Australia. Please note that delivery to regional addresses may take slightly longer compared to metropolitan areas. We partner with Australia Post to ensure that our products are delivered securely and promptly right to your doorstep, ensuring that each order is handled with care. Whether you are in a bustling city or a quiet rural area, we are committed to bringing our products to you efficiently.
Contact info
Unit 1/750 Blackburn Road, 3168, Clayton, Australia
- info@genovaskincare.com.au
- genovaskincare.com.au
20% off for the rest of February
4.5
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Actually works as well as expected
After having extensive surgery I was looking for a product that would reduce scarring. The gel worked beyond expectations.
20 September 2024
Reply from Genova Skincare
Dear Sandy,
Thank you for taking the time to share your experience with the Genova Skincare Scar Gel. We're delighted to hear that it worked beyond your expectations and helped reduce scarring after your surgery.
Your feedback means a lot to us and serves as a great encouragement to continue providing high-quality products. We wish you a smooth and full recovery.
Warm regards,
The Team from Genova Skincare
Delivery was quick.
Delivery was quick.
The product. Not sure nothing is happening for $50 plus.
I followed the instructions the results are nothing.How long does it take to see some sort of a result 11 days today I have applied this cream.
What now. Just keep using I guess until the bottle is empty.
Waste of everything.
10 September 2024
Reply from Genova Skincare
Dear Priscilla,
Thank you for your feedback and for giving our Genova Scar Gel a try. We appreciate your kind words about the quick delivery, but we’re sorry to hear you haven't seen the results you were hoping for as yet.
Everyone's skin is unique, and while some people may see improvements within a short time, others may take longer to experience visible results. It’s common for scar healing to take a bit of patience, and consistent application is key. Our scar gel is designed to gradually improve the appearance of scars over 6 to 8 weeks of regular use (twice daily application), depending on the severity of the scar and individual skin factors.
We’d love to help you achieve the best possible results. Please feel free to reach out to our customer care team at info@genovaskincare.com.au, and we can provide more personalised tips for application or further assistance. Your satisfaction is important to us, and we’re here to support you throughout this process.
Best wishes,
The Team fron Genova Skincare
Still not received my order
Still not received my order, emails sent no response, been over 2 weeks, no updates, disappointing
30 August 2024
Unprompted review
Reply from Genova Skincare
Hi Mandy,
We are sorry to hear of this situation with your order. We are, however, having trouble finding your order in our system so that we can rectify this problem. Can you please provide us with your order number and date of purchase as soon as possible, so that we can look into this further. Please email us at info@genovaskincare.com.au.
We look forward to hearing from you.
Best wishes,
The Team from Genova Skincare
Reply from Genova Skincare
Hi Angela,
Thank you so much for taking the time to leave us a 4-star review! 🌟 We're thrilled to hear that you're enjoying the Genova Age Spot Serum and finding it to be a nice product. Your feedback means a lot to us, and we're always here to help if you have any further questions or thoughts on how we can improve your experience even more.
Thanks again for choosing Genova, and we look forward to serving you in the future!
Warm regards,
The Team from Genova Skincare
Reply from Genova Skincare
Hi Kay,
Thank you for your review. We’re pleased to hear that your Genova Scar Gel arrived quickly and met your delivery expectations. We’re confident you’ll find the gel very effective. If you have any questions or need advice on getting the best results from the product, feel free to reach out.
Best wishes,
The Team from Genova Skincare
Amazing
I wish I took before and after photos as I cannot believe how great this product is. I bought the scar gel to see if it will help treat my post surgery scar (carpal tunnel surgery) within 10 days the scar is 50 percent less visible. I also had a small but noticable scar on my nose which ive had for over 2 years very frustrating in photos and I can't even notice where the scar was. I cannot stop talking about this product.
12 August 2024
Reply from Genova Skincare
Hi Matt,
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that our Genova Scar Gel has made such a significant difference for you in such a short time. It’s amazing to know that your post-surgery scar and the long-standing scar on your nose have both shown such remarkable improvement. Your feedback not only makes our day but also inspires others to try the product and see the results for themselves.
We appreciate you spreading the word about our scar gel—your kind words mean the world to us. If you ever need anything else, we’re here to help!
Best wishes,
The Team from Genova Skincare
Fast dispatch and delivery
9 August 2024
Reply from Genova Skincare
Thank you for your 5-star review of Genova Skincare! 🌟 We're thrilled to hear that you were pleased with the fast dispatch and delivery. Our team is committed to providing prompt and reliable service, and it's wonderful to know that this made a positive impact on your experience. If you ever need anything else or have any questions, don't hesitate to reach out. We're here to help!
Best wishes,
The Team from Genova Skincare
Still need to use on my face
Haven’t started using this product yet,so I’m hoping it does it’s job on my skin.
23 May 2024
Reply from Genova Skincare
Hi Cheryl,
Thank you for sharing your thoughts and giving us a 4-star review! We're excited for you to start using the Genova Skincare Brightening Serum and see the positive effects on your skin.
Should you have any questions or need assistance, please don't hesitate to reach out. We're here to support you on your skincare journey.
Warm regards,
The Team from Genova Skincare
Reply from Genova Skincare
Hi Rebecca,
Thank you so much for your wonderful review! We're thrilled to hear that you love the texture of our Genova Scar Gel. Please ensure that you apply the gel at least twice per day to maximise your results.
Your feedback means a lot to us and encourages us to continue delivering high-quality products. If you have any other comments or need further assistance, please feel free to reach out.
Best wishes,
The Team from Genova Skincare
It feels great for my skin it really…
It feels great for my skin it really works well but still have a visible scars when you stare at sunlight
3 May 2024
Reply from Genova Skincare
Hi Ralph,
Thank you for your wonderful 4-star review. We're delighted to hear that our Genova Scar Gel feels great on your skin and works well for you.
Improving the appearance of scars does take time, and it's common for them to be more visible in bright sunlight. With continued use, you'll likely see further enhancement. We appreciate your patience and are glad you're experiencing positive results.
If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again for your feedback!
Best wishes,
The Team from Genova Skincare
I am 6 months post operation and been…
I am 6 months post operation and been using the scar gel and have been impressed with the results. My scars are flat and I can tell already it's helping with the reduction of redness. Highly recommend
14 July 2024
Unprompted review
Reply from Genova Skincare
Hi Melissa,
Thank you for taking the time to leave such a glowing review for our Genova Scar Gel on Trustpilot. We're thrilled to hear about your positive experience and the impressive results you've seen post-operation.
It's fantastic to know that our scar gel has helped in flattening your scars and reducing redness. Your recommendation means the world to us and to others who are seeking effective scar treatment solutions.
If you have any questions or need further assistance, please don't hesitate to reach out. Wishing you continued progress and great results!
Warm regards,
The Team from Genova Skincare
I have only just received product but…
I have only just received product but so far is nice to use
2 July 2024
Reply from Genova Skincare
Hi Nina,
Thank you for sharing your feedback! We're thrilled to hear that you find our Genova Skincare Firming Cream nice to use. Your satisfaction is our top priority, and we're excited to see how our product benefits your skincare routine over time.
If you have any questions or need assistance, feel free to reach out. We look forward to hearing more about your experience as you continue using the cream.
Best regards,
Genova Skincare Team
Great company impressed with their…
Great company impressed with their integrity to great service. If their ethical business practice speaks for their products, good results are more than probable. Looking forward to trying them out. Glad I gave them a go.
1 July 2024
Reply from Genova Skincare
Hi Michelle,
Thank you so much for your wonderful review. We're delighted to hear that you appreciate our commitment to integrity and great service. We take pride in our ethical business practices and are thrilled that they have resonated with you. We're confident that you'll be pleased with our products and look forward to hearing about your experience.
Thanks again for giving us a go!
Best wishes,
The Team from Genova Skincare
Reply from Genova Skincare
Hi Ruth,
Thank you for taking the time to leave a service review. We're pleased to hear that you were satisfied with the prompt delivery of our Genova Skincare Scar Gel. Your patience in waiting to see the results is much appreciated.
We are very confident that with consistent use (application twice per day), you will begin to see improvements in your scar. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you on your skincare journey.
Warm regards,
Genova Skincare Team
Big, Good, Fast.
The product inside the bottle is the same size as the bottle (instead of padded out)
The product works really well for my partner she loves it.
And it came really quick, thanks guys!
25 June 2024
Reply from Genova Skincare
Hi Leiam,
Thank you so much for your glowing 5-star review. We're thrilled to hear that your partner loves our Genova Firming Cream and that it arrived quickly.
We take great pride in creating products that meet expectations, both in quality and quantity, and it's fantastic to know that the firming cream has been a hit with your partner.
If you or your partner have any questions or need further assistance, please feel free to reach out. We're always here to help.
Thanks again for your support!
Warm regards,
Genova Skincare Team
Reply from Genova Skincare
Thank you so much Roslyn.
We're thrilled to hear that you're pleased with both the product and the results. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with Genova Skincare. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for your support!
Best wishes,
The Team from Genova Skincare
Genova Silicone Scar Gel
Fast shipping & good price! Genova Silicone gel working well,had 7 stitches on my cheek & healing super fast…definitely recommend👍🏿
20 May 2024
Reply from Genova Skincare
Hi Geoffrey,
Thank you so much for your glowing 5-star review of the Genova Silicone Scar Gel! We're thrilled to hear that you had a positive experience with our product. It's wonderful to know that your scar is healing quickly and that you're satisfied with the fast shipping and pricing. Your recommendation means a lot to us. If you have any further feedback or need assistance, please don't hesitate to reach out. Thanks again for choosing our Genova Silicone Scar Gel.
Best wishes,
The Team from Genova Skincare
Fast delivery and beautifully packaged
Fast delivery and beautifully packaged. Too early to see results but the cream feels amazing, will be buying more products.
28 May 2024
Reply from Genova Skincare
Hi Tracey,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were pleased with the fast delivery and beautiful packaging of your Genova products. It's fantastic to know that the cream feels amazing on your skin. We're confident you'll continue to see great results with continued use.
We're delighted that you're considering trying more of our products. Your satisfaction is our top priority, and we can't wait to serve you again soon. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Team from Genova Skincare
The products do what they say.
The products do what they say.
great eye cream really works on tired eyes,smooth out dark circles
Firming cream goes on very smoothly and even though Iam not spring chicken looks so much better.
looking forward to trying the procts such as serum
I have used most expensive products but finding Genova just perfect.
21 May 2024
Reply from Genova Skincare
Hi Joan,
Thank you so much for your glowing review! We're thrilled to hear that our eye cream has made a noticeable difference for the skin around your eyes and dark circles. It's wonderful to know that our firming cream has also exceeded your expectations and helped you feel your best.
We're excited for you to try our other products in the Genova Skincare range. Your satisfaction means the world to us, and we’re delighted that you’ve found Genova Skincare to be your perfect fit. Thank you for choosing us and for sharing your positive experience!
Warm regards,
The Genova Skincare Team
Well delivered
Promp delivery to my door with tracking updates to notify me of the products' arrival
21 February 2024
Reply from Genova Skincare
Dear Mick,
Thank you so much for your 5-star review on Trustpilot. We're delighted to hear that your experience with Genova Skincare was positive, especially regarding the prompt delivery of your order right to your door. It's reassuring to know that our tracking updates provided you with the necessary information and convenience throughout the delivery process.
At Genova Skincare, we strive to ensure that every aspect of our service, from product quality to delivery, meets your expectations and beyond. Your feedback is really important to us as it helps us maintain and improve our service standards.
We hope you enjoy your Genova Skincare products and look forward to serving you again soon. Please do not hesitate to get in touch if you have any questions, concerns, or need further assistance.
Warmest regards,
The Genova Skincare Team
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