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Review summary

Created with AI, based on recent reviews

Evaluating 947 reviews, most reviewers were somewhat happy with their experience overall. Many people found the customer service to be excellent, with staff being helpful, understanding, and quick to resolve issues like missing orders or incorrect items, often providing refunds efficiently. Some customers also reported positive experiences with the product, noting ease of use, a balanced formula, and feeling good with no side effects, with some even experiencing curbed appetite. However, some people were dissatisfied with the product, stating it was ineffective or caused adverse reactions such as sickness or skin irritation. There were also concerns about the ordering process, with some reviewers experiencing issues like unexpected subscriptions, incorrect charges, or difficulty canceling orders and obtaining refunds, even when promised.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express disappointment, reporting no weight loss,... See more

Quality

Users describe ambiguous interactions with quality. While some reviewers praise the patches as very good,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report smooth experiences from... See more

Refund

Customers had ambiguous experiences with refunds. While some reviewers reported quick and full refunds, with... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I tried these a month ago had a bad reaction, contacted customer service they told me to stop using which I did. What I don't think people realise you are signing up for a subscription. One month la... See more

Rated 4 out of 5 stars

I ordered the product after reading a good review and waited 3weeks with no response whatsoever. I then did more research and decided I had waited long enough so I asked to cancel. I was told the orde... See more

Rated 5 out of 5 stars

I inadvertently ordered too many packs. On contacting Gentle Patches and Inde at the company, who did everything possible to correct my mistake. They managed to cancel my order and hopefully my credit... See more

Rated 5 out of 5 stars

I messed up, gave only a partial delivery address. Emailed for help, quick response. Purchase back out for delivery. Checked again, as delivery hadn't arrived, again quick helpful response. Great... See more


Company details

  1. Health and beauty shop

Written by the company

Gentle Patches is a wellness brand offering science-backed transdermal patches designed to support energy, skin health, weight management, and more. Founded by health entrepreneurs passionate about longevity and modern wellness, we offer a focused line of patches formulated for what matters most—helping people feel better naturally. Our patches provide a clean and effective alternative to traditional supplements by delivering active ingredients through the skin for steady, controlled absorption. Whether it's NAD+ for cellular energy, marine collagen for skin vitality, or natural compounds like berberine to aid metabolism, our goal is to make wellness easier, more consistent, and more natural. With no fillers or unnecessary additives, our products are made for people who want real results without the hassle. We serve customers across the US and Europe with fast, reliable shipping and a satisfaction-first approach to customer care. Gentle Patches is continually developing new solutions to support your well-being at every stage of life. Simple. Natural. Effective. That’s the Gentle way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was hesitant about the price point at…

I was hesitant about the price point at first, honestly. But compared to buying individual supplements every month, the cost per dose is actually lower. I've been using them for six weeks now and the difference in my skin's texture is visible, which I wasn't even expecting. My joints feel less stiff during workouts too.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

My order had gone missing in the post

My order had gone missing in the post. Once I brought this to their attention I was dealt with quickly and a replacement order was sent which was received within a week. I am truly happy with the issue being resolved promptly and I will reuse them on future.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

These patches have completely changed…

These patches have completely changed my morning routine. I used to take five different supplements, and now I just stick one patch on and I'm done. After two weeks, I noticed my energy levels stayed consistent throughout the day instead of the usual afternoon crash. The fact that they're vegan and have no fillers makes me feel confident about what I'm putting in my body.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

How helpful this company are

I had a little issue,I contacted patches company.they were so quick to reply.and went the extra mile to sort everything out for me.so helpful and understanding,I am pleased to say it was a quick result.i would recommend this company ,for their patience and understanding Mrs p Murray.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I made an order that arrived quickly

I made an order that arrived quickly. The patches were easy to use. Just one a day and I forgot it was there. I generally felt so much better. Better sleep. My joints were not hurting as much. I had to reach out to the customer services and they were so helpful. Really professional and I felt really cared for and looked after. Great experience

8 April 2026
Unprompted review
Rated 1 out of 5 stars

The website is impossible .

The website is impossible .
I have tried to unsubscribe many times - it just won’t allow it.
Their AI chat is useless.
I didn’t even know I had subscribed to monthly deliveries and can’t unsubscribe

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Patches for my wife to try

Ordered Patches for my wife to try, then the trouble began
They said we had entered into a monthly subscription we didn't as far as we were concerned, they then sent me an email at about 5.30pm to say my next monthly order was on it's way, I wrote back to say please cancel as we hadn't subscribed, and do not send us more patches, they replied quickly stating the order had already been processed and it was to late to cancel, but the issue could be sorted once the order had been received, they then sent another email which made it clear the order hadn't left them yet.
When the order arrived I contact them asking for a return and refund, they then ask you to fill in a very long and personal form in order to get your return, but also state that we must pay the return postage and they will charge us a restocking fee's of £5.00.
When checking the tracking the product had not left the premises when I first contact them, and they had ample time to stop the delivery.
They then send out a number of emails trying to get you to keep the product for a discount, firstly 30% then 40% then 50%
This company take payment before sending any notice that they are sending you more products, then force you to except they have already left the warehouse, knowing that they have got you right were they want you.
You end up with the product sent via second class recorded delivery, then they ask for a restocking fee's or ask you to keep the product for a discount knowing they have made it as difficult as possible for you to get your money back.
This company is taking advantage of people making good money out of a very organised Scheme that works in there favour not yours AVIOD at all Costs

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Give them a try

I know many people really like the patches i didn't find personally I felt any different. This said I contacted them and found excellent help in solving my problem. I found them helpful and kind. Thankyou

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Started with just the NAD+ patch as a…

Started with just the NAD+ patch as a skeptic about whether stick-on supplements could actually work, and I was wrong to doubt it, the consistency in how I feel morning to night is noticeably different from the capsule routine I abandoned.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Great people to deal with. Very helpful and understanding.
Patches are easy to use. No side effects.
Happy to recommend.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY OFF THIS COMPANY!!!!

DO NOT BUY OFF THIS COMPANY!!!!
I MADE A ONE OFF PURCHASE AND WAS SUBSCRIBED TO A MONTHLY WITHOUT MY KNOWLEDGE! MY CARD WAS CHARGED £54.99 AND IVE SPENT WEEKS TRYING TO GET MY MONEY BACK! IVE JUST BEEN REFUNDED AFTER HAVING TO PAY THE POSTAGE TO RETURN OF £6 AND IVE BEEN CHARGED £5 BY THIS COMPANY FOR THEM TO SEND THE PATCHES WHICH I DID NOT ORDER!! THAT £11 FOR POSTAGE FOR PATCHES THAT DO NOT WORK!!!

28 April 2026
Unprompted review

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