Absolutely A* service! Brilliant communication and customer service from ordering to delivery and setup! Special shout out to Tony and his colleague who delivered and set up pool table. Nothing was to... See more
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Manufacturers and suppliers of quality pool tables, snooker tables, cues, cue cases and pool and snooker accessories.
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United Kingdom
- geordiepool.co.uk
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Perfect experience
The two men who delivered and fitted our pool table were amazing. They had driven all the way down from Newcastle. They were very proffesional and insightful working out the best place for the pool table to sit. They were two lovely gentlemen called Roy and Terry, I real thanks to you both
Overcharged for delivery and…
Overcharged for delivery and installation, paid extra for 2 extra cues sent 2 low standard cues and never received table brush.
2 experiences with this company.
2 experiences with this company.
Asked for information of an outdoor pool table so footings could be installed before arrival and after being told i was interrupting his fish and chips supper the information I requested was never sent.
Ordered online a second leather outdoor cover for my 7ft table and still waiting after a week.
Terrible customer service. Will never use again
Wanted a couple of cues for Christmas…
Wanted a couple of cues for Christmas gifts. Got great advice and quality cues at sensible prices. Wouldn't go anywhere else!
Ordered a pool cue - Received a 'block of wood' which resembles a pool cue
I purchased a pink graphite pool cue which was a birthday gift. I ordered the item on the 17th of July. After waiting about 2 weeks (30th July) I decided to send an email asking for an update on the delivery and never received a response. So again I waited a few more days (3rd August) and decided to call for an update. The landline number advertised on their website was not answered, so I called the mobile advertised and reached someone. The guy I spoke with said he would have a quick look and told me they had 1 in stock (despite already ordering and paying for the '1 in stock' two weeks prior) and would send it next day delivery. The item was then delayed a couple of days and eventually picked up on Friday 7th August (3 weeks after ordering it). The cue feels like a cheap piece of wood cut and wrapped/coloured incorrectly as the material they have used to wrap it is peeling away. The base of the cue does not have a rubber stop, instead it has another screw hole which does not make sense. The bottom part of the cue is also tiny in comparison to the upper half. Very disappointed in this purchase and feel I have been ripped off / scammed.
EDIT: I do have to credit them for issuing a refund and not making a meal of the process.
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