George Street Furnishers Reviews 19

George Street Furnishers went above & beyond, holding stock for me due to an unexpected (and lengthy) delay at my end. The customer service was brilliant from start to finish. My very competitively priced pergola was installed by their specialist installers who were also fantastic, again providing a top notch service, even organising some pre-fabricating so the pergola would fit exactly where I wanted. They tidied up after themselves, were polite and worked hard and one could see that they were experienced as they knew exactly which bits went where.

Visited the store in September 2025.
Furniture on sale is quality and mostly at a good price.
We saw two matching sofas that suited all our needs, selected a colour placed an order and paid 50% deposit.
It’s now mid January 2026 and still no delivery, after many calls, enquiries and unanswered messages we now find out that delivery will be at least another month.using the Christmas two week holiday window is no excuse for the long delay on delivery nor the customer service from the department.

Bought a pergola. The two delivery guys were very friendly and extremely helpful.

The pergola assembly instructions were not the best, but the person I bought it from at George Street, Marcus, and his colleague, Bart, were extremely helpful on the phone talking me through various steps, and they also sent a video.

I don’t often write reviews, but the after sales service was so good that it definitely deserves a mention.

If we could give 10 stars we would ! We purchased a garden pergola from GSF and we are so pleased with it! It’s a fantastic addition to our garden.
From the beginning of our search to the actual purchase, the company have been professional informative and provided first class service. Regrettably we chose an external ‘tradesman’ to install the pergola - big mistake on our part - the man butchered the structure and our property.
We contacted Marcus from GSF and he was immediately reassuring and said they would do what they could to repair the damage. They carried out a thorough inspection of the damage. Dismantled everything and rebuilt from the start - replacing damaged (by so called tradesman) parts as required. We wish we had gone with Marcus from the get go - please do not make the mistake we did and let the professionals set it up for you. Thank you Marcus and the team !!

We recently purchased a garden pagoda and gas bbq from here and opted to have it professionally installed. The service we had during the sale was very easy and professional. The item was delivered on the agreed date and Marcus, who sold us the product also came to install it. The work was completed in a few hours and looks great in our garden. Would highly recommend this company.

Recently purchased a pergola from George street warehouse.
What a transformation this had made to our garden.
Yes. They are not cheap but the quality is exceptional.
Many thanks to Marcus for the fitting
And the sales team for your professional service.
( oh. And the strip lighting just makes it !!)

We recently bought a pergola from here and we found that the service was exceptional.In the store Marcus was very knowledgeable and friendly which made choosing a pergola and accessories much easier.The pergola was erected by Celtic Installations, they did an amazing job with Marcus in charge. Overall this has been an excellent experience with brilliant service and a special thanks to Marcus for all his help.

I have just purchased a pergola from the store and the service from start to finish was exceptional.
The pergola was fitted by Celtic today and I cannot rate the installation service highly enough. Marcus and the rest of the team were amazing.
Thank you so much for the professional service and your courtesy and attention to detail.

Bought a pergola and service was second to none. Very knowledgeable from the guys who explained all information and care before I went ahead. Also recommended fitting from Celtic installations who I must say were fantastic. Worth paying the extra to them to install as the service was exemplary. We paid the fitters after they completed job and it was fantastic service worth the extra money. Thanks for service and great product

I telephoned this Company on two occasions but nobody answered. I left 2 telephone messages and sent an enquiry by email but no one has got back to me. Not only rude but extremely bad for business.

Edit: I've had a reply to my email, so all good.

We purchased a pergola and during the purchase Luke explained fitting was an extra £750. During the sale I asked several times was the final price everything all in, he on several occasion said yes. Taking into consideration we spent £7500 on the pergola and a table which was £1199. The fitters called me yesterday and said the fitting was £1000 not £750. I asked why and the fitter explained because I had sides and sliding panels fitted which were extra. I was not happy saying I thought I had already paid for fitting. However this was not the fitters fault. I called to try and speak to Luke but got through to his boss who to be honest had the customer service if a gnat. He would not let me talk to tell him the story which just agitated things. He then informed me that there were several signs around the shop saying about fitting costs. I find it difficult to understand that you will push your products and get them paid for without explaining the real costs, which may I add were not on my receipt. It’s just stated fitters will be in touch to fit. I explained the table and chairs were part of my budget for the garden and if I new the fitting was not included for the pergola or had been increased then I said I would have left the table and chairs. His reply was send them back then. I said but they have been outside all week in the weather. He said don’t worry they are for outside.
So they are coming to pick them up. I thought maybe as I am head of quality for a major company they would have at least tried to see my side of the issue and possible said sorry and we will learn from it. But no we will come and collect and look at the signs next time.
I really thought the shopping there was great, nice to see physical items rather than on the internet. George street furnishers you get a 1 out of 5 for customer service.

great shop and staff very friendly, Even offered free parking as was in store longer , so impressed and very fast delivery, excellent well worth a visit.

DO NOT SHOP HERE!!!
was looking for a new hardwood cabinet sturdy enough for a family of 4. I went inside with my two youngest children. We was probably inside the store for about an hour or so , as my kids were enjoying running around to look. However when I left the store I saw that a note had been GLUED to my windscreen with what appears to be strong adhesive glue!! My husband has tried multiple times to remove this but he seems to get nowhere. On the drive home it was blocking my view and could have gotten me and my kids killed!!! I came here two other occasions prior this week as I found one I particularly liked , and we didn’t seem to have this issue! I did not pay for parking as it free for the first few hours. DO NOT SHOP HERE!!!!

Great selection of quality outdoor furniture. Nice pergolas as well. Really knowledgeable sales staff and great prices. Got everything I wanted for a good price and delivered fast.

Great showroom, great sales staff.. very helpful but not pushy. A real gem!!

I've been coming here for years. The staff are courteous and knowledgeable, the deliveries team always go the extra mile and the coffee shop is great.
If I ever need anything for the home this is my first port of call

I know this was 6 years ago but I need to tell you about my experience.We purchased a leather corner unit from the Cardiff store before it closed down. Not long after purchase the sofa began to collapse. It took a while to arrange pick up. They take the sofa for repair to an independent repairer. He was rude to me on the phone and when the sofa returned to me, it was so hard we couldn't sit on it. My husband checked the sofa, it was repaired with rags which tied up parts of the sofa. We have photos. My husband took out most of the padding that was placed in the sofa. Not long after the leather began to split. Never again will I purchase anything from that store.

Everyone was so welcoming at the store, the receptionist who greets you is always available for any assistance you require. So many products on display, unbelievable we have this store in Newport . Thank you everyone at George Street Furnishers

Went today to GSF to spend thousands and could not see a sales person on site to help with us and give any kind of customer service. After a while I walked right back out t oso end my money in the places that were helpful and present with their customers. I left a review on Google and the owner responded to advise they do their best to help customers, however I’m unsure how this would be possible if they are no where to be found! So that statement is untrue.