Gerrards Auction Rooms Reviews 

Went to a valuation this afternoon at Treherbert Rugby club for valuations.
Valued my 3 old wedding rings for £100.
Got home and thought I'd check the current gold price and realised I'd been done.
Just would say to anyone else. Be careful. I should have checked before I went but didn't. Don't make the same mistake.

Quality products and excellent customer service.

My experience of Gerrards Auction Rooms was very good. Good clear photos of items and good descriptions of lots. Additional questions answered speedily. Delivery was fast, packed well (thanks to Carole) - I paid for my lots one day and they arrived the next day which was much appreciated. Postage cost is higher than some others but it is an inevitable extra when bidding online and should be allowed for when distance bidding. The overall service I received can't be faulted. Thank you

Gerrards will rip you off on postage, they obviously see a good profit to be made on postage over and above their commission, I buy from around 3 auctions across the UK every week and a small number of auction houses overcharge on postage, Gerrards are among the worst, £27 to post 2 cased pens, actual cost was small parcel £6.19

Package packed well and arrived promptly. Thanks Carole

Received my item and it was safely packaged by Carole.
Thanks!

Came in the antiques centre and found some fabulous items. The lady who worked there, Carole, was a great help.

i find the staff there, very helpful and cheerful....i lost a coffee pot lid and Leighanne searched for for me, and found it!....very happy

We went to look at a few rings which are due to be auctioned. Carole was really helpful and took the time to find the ones we had seen online.
All the staff were very friendly and professional.

Have been using Gerrards now for many years.Always buy at their regular sales,and sell items occasionally.Liz and her family and members of staff,run a very professional and successful auction house.Always happy to help and give advice and most importantly very welcoming and friendly

Enjoyable experience with Lizzy from Gerrards. Trying to sell some of my jewellery which I no longer use. Comments on the silver jewellery were fair. Unfortunately some of the items were quoted on the scrap value of the silver so it was better to take these home and have a rethink about what to do with them.

Very friendly and helpful. No pressure to sell transaction quick and easy. Lizzy was very pleasant and explained every step along the way.

I've recently sold two lots of jewellery with Debs and Lizzy of Gerrards and they are friendly, helpful and very honest. The experience of selling sentimental jewellery is not an easy one, but the ladies are so friendly and give their honest opinion, it soon puts one at ease. Great experience with wonderful service. Thank you

Simon and Dave did an excellent job of going through my mother's house and advising us on what was likely to sell at auction. Everything selected was packed up well and they both acted with courtesy and professionalism. Simon spent a considerable amount of time assessing jewellery. An excellent service.

Popped in to see the ladies who came to my local library about selling a few pieces. Wonderful service, warm and welcoming and made everything so straight forward!

Happily sold a ring and a few bracelets and got cash in hand right there.

Would definitely recommend to anyone looking to sell some items or to get a valuation.

We met with Lizzy early this evening. She was easy to deal with knowledgeable and honest with us.
Would recommend anyone who’s thinking about it to go along, you don’t have to sell and they’ll be honest with you in relation to items.
We sold quite a few items and others we didn’t.

I took some costume jewellery and other bits and bobs of silver plate along to the nearby venue. I didn't expect them to be of much value, but you never know.
However, the attitude of the valuer could have been more of 'I'm very sorry, these are not the kind of things we want as they are of little monetary value' and less of the "no good to us" abrupt style that I was met with.
Some of these things had memories attached to them, so I would have preferred a more compassionate, less dismissive summing up.

Came in for viewing day yesterday, always a pleasure and good customer service especially from Rebekah, Dog friendly too, which is always a plus !

LEIGHANNE provides excellent customer service which is highly professional and knowledgable . She is a real asset to Gerrards and we have personally experienced how good she is regarding telephone bidding - simply superb .

I went to the Auction rooms this morning. I took some jewellery belonging to my late aunt mostly costume, and 3 mens watches. I spoke to Simon, the valuer, who looked through it all.I decided to sell, rather than auction, and was stunned by the large amount he offered. I didn't think I would get anything like what he gave me. The money is going to Cancer research. If anyone has anything to sell or auction do use Gerrards, this is the second time I've used them, and can't speak highly enough of them.