Gerrards Auction Rooms Reviews 

I recently purchased some jewellery from Gerrards. Everyone was so friendly and helpful, beautiful ring delivered promptly would highly recommend.

Postage rates are unfortunately too high for me to use this auction house again. Even for small items the going rate seems to be fixed at £20, but this is not apparent until you have been successful with your bid. Website mentions that they will gladly post your item, but there is a lack of info regarding prices, as I’m sure they know this would put off would be purchasers if they knew the cost. Now I appreciate that there is a bit of time and effort involved in package something up and sending it, but charging £20 postage for something that actually only cost £5.39 seems a little on the steep side to me. I unfortunately wont be using this auction house again, which is a shame as they have some good items, and for anyone who lives close enough to collect, then it’s probably a great asset. And it’s an extra £5 admin charge if you want your item sent to a different address to the billing address. Work that one out….

After an issue with packing Leighanne at Gerrards stepped into the breech and immediately refunded the cost of addressing the issue.
The ease of this was such a pleasant surprise, unfortunately most auction houses don't want to know about after sales issues.
Everything was made good through a great attitude.

bought item with no problem item arrived as described would use again😊

I will deffo recommend Gerrards to collectors of autographs, signed collectibles, and records! very officiant x

Happy with the service, brought a few bits from last sale straight forward and friendly staff thank you 𝚇𝚡

Postage on a single lots is a minimum of £20 + VAT. Makes for someone buying a small lot it really hard to justify. Was quite disappointed that if your going to charge ridiculous rates, you don’t tell sellers beforehand. Probably why they don’t show their prices unless specifically asked. Not using them again.

Building aesthetics and location are beautiful. A comprehensive selection of rare, mysterious trinkets and items. The staff are very pleasant and assisted me adequately and promptly.

A+ I highly recommend this Auction House.

Love Gerrards!

Thank you Gerrards for an excellent service I recently sold 3 sovereigns and another gold coin. Very happy with the service and prices!

I sold some jewellery today of my late husbands - I was very happy with the prices offered - I had already tried a few jewellers in Preston but they didn’t seem too interested. I visited Gerrards and spoke to Elizabeth and the whole process was stress free and straight forward. Thank you again .

Great once again! Purchased a beautiful bracelet! Good price Thankyou Gerrards x

BUYER BEWARE!
Do not buy anything on line or rely on the auctioneer's description or estimated value. I bought 6 lots and 5 of the lots fell short of the published descriptions in terms of quality or condition. Gerrards' terms and conditions appear to absolve them from misleading their clients. It seems barely legal!

First time for me at Gerrards, who provided a first class and personalised service. Highly ethical company, which I am happy to recommend to anyone interested in buying at auction! Staff are excellent as well!

I find Gerrards Auction house to be very good and helpful in buying and selling items I have done both of these in the past and they where very helpful and they would look after items without charges not like other auctions until i can pick them up which is great as I do live some miles away. 5 star all round

''Gerrads Auction Rooms'' outbid me, then relisted item in their next auction. When I exposed their shenanigans they immediately sent me an invoice without any explanation. Below is the message I sent & to this day they have not clarified as to why they re-entered the lot into their following auction, or whether they are members of any auction associations. Very deceitful!

Dear Gerrards Auction Rooms,

Further to my earlier conversation with your Gerrards team member, Leanne, I respectfully request Gerrards Auction Rooms to address the following unanswered question I have regarding the bidding activity on Lot 140-Tiffany & Co Fine Quality Sterling Silver Large Bangle ( Cuff ) Signed Tiffany & Co, which was offered in your December 20th 2022 auction.

In our telephone conversation Leanne explained that a female member of staff had accidently entered a bid on the above lot, which superseded my maximum bid & subsequently won the item, but could offer no further explanation as to how this bid had been physically entered.
I was totally bewildered by her claim, so asked for confirmation, "So, I was outbid by a Gerrards member of staff?"
Leanne's response was to immediately circle-the-wagons & replied with, "I wouldn't want to admit to that"

I made it clear that I was extremely dissatisfied with her explanation , or rather lack of one, & requested that she forward me a written draft of her explanation.

The questions I would like answered are as follows;

How was the winning bid physically entered by your female member of staff in 'error', as I assume she would've had to have been registered for the sale, approved to bid & be hovering over the Bid Tab prior to placing the bid? Specifically, what account was used to place the winning bid, i.e. a personal account or was it Gerrards inhouse account?
Who removed the winning bid & when?
Is it Gerrards policy to allow staff members to bid against customers?
Why was the item relisted in your January 1st auction?
Why wasn't a full explanation offered to me prior to forwarding your invoice, as the winning bid placed by your staff member must have been known at this point, otherwise Gerrards wouldn't have generated an invoice for me.
Finally, is Gerrards Auction Rooms a member of any auction associations?

Regards,

Mr J. Fraser.

Good service - nice prompt communications and courteous (when I did not receive a hard copy of receipted invoice I received a quick apology and promise of awaited receipted invoice which was needed by me in the absence of access by me to a printer) and (importantly) the lot I bought in auction was promptly delivered to me (very reasonably) by the in-house p&p facility and is a lovely piece. So, well done Gerrards .

Graeme

Fantastic experience with Gerrards - staff are all 100% there to help. The items I purchased were really beautiful and even though the photo was good, when they actually arrived only a couple of days later, I couldnt believe how lovely they were. I would like to compliment them on their excellent packaging as well - really great. Other auction houses should take a leaf out of Gerrards book, for sure. Well done, looking forward to dealing with you again.