Working with Lei Fernandez at Fleetsmarts was a game-changer. I was facing what felt like an impossible situation getting out of Hartford, but Lei made it happen smoothly and efficiently. From start t... See more
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Review summary
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As a new account of fleetsmart, I felt honored to have JONA guided me all the way for setting up payments. She’s articulate & knowledgeable of her job & patiently waiting until my concern is fully add... See more
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I called in to fleetsmarts customer service line because I was confused about the set up with new brokers. Christine was patient with me then explained the process so that I understood it clearly. Th... See more
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First of all, it's good to hear a live person answering instead of AI. Also, I didn't have to endure the auto recording that gives me 8~9 choices to choose from. Then to another 8~9 choices and repeat... See more
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Company details
Written by the company
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road. We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business. Please reach out and let us know how we can best assist you.
Contact info
United States
- get.fleetsmarts.net
3.7
Average
358 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Christine helped me it was wonderful…
Christine helped me it was wonderful thank you
11 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're happy to hear Christine provided wonderful support. At Fleetsmarts, we’re committed to giving you great service along with helpful solutions like factoring, fuel discounts, and flexible credit options to support your business.
Landon did a quick and amazing job…
Landon did a quick and amazing job helping me to get set up. He also walked me through on how to check broker grades which I am highly thankful for.
10 June 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad Landon was able to get you set up quickly and walk you through checking broker grades. At Fleetsmarts, we’re here to make your operations smoother with helpful tools, expert support, and services like factoring, fuel discounts, and credit lines tailored for carriers like you.
Very good customer service!
10 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're committed to providing excellent customer service at every step. At Fleetsmarts, we also offer factoring, fuel discounts, and credit line solutions to help keep your business moving forward.
Landon was very professional and…
Landon was very professional and thorough
9 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad to hear Landon provided professional and thorough support. At Fleetsmarts, we take pride in delivering dependable service along with valuable tools like factoring, fuel discounts, and credit lines to help your business thrive.
Reply from Get Fleetsmarts
We’re glad Landon was able to help you. At Fleetsmarts, we’re dedicated to providing reliable support along with services like factoring, fuel discounts, and credit lines to help your business grow.
ChRISTINE was a gem.
Christine was very clear, understanding, patient, and friendly. I appreciate outstanding customer service; it truly makes a difference in our day-to-day operations.
7 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're thrilled to hear Christian provided clear and friendly support. At Fleetsmarts, we’re committed to delivering outstanding service and practical solutions like factoring, fuel savings, and credit lines to keep your business moving forward.
Reply from Get Fleetsmarts
Thank you for the kind words! We're glad Landon was able to assist you. At Fleetsmarts, we’re here to support your business with dependable service, competitive factoring, fuel discounts, and credit solutions to keep you on the road to success.
Landon got everything squared away for…
Landon got everything squared away for me and fast !!!!
6 June 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad to hear Landon took care of everything quickly for you! At Fleetsmarts, we aim to make every part of the process smooth and efficient. If you ever need help with factoring, fuel discounts, credit lines, or insurance solutions, we’ve got you covered.
Fraud Fraud Fraud!!! Please do not factor or use fuel card with Fleetsmarts / Blue Water Capital.
FleetSmart / Blue Water Capital is a scam. Please do not do any business with this company. FleetSmart uses their fuel card program as bait, then persuades you to sign up for their "factoring" program. After two weeks of factoring with FleetSmart / Blue Water Capital, I realized I had made a huge mistake. All the loads I factored with them were short-paid.
After six weeks of holding my funds for the factored loads approved by brokers, On June 4, 2025, Mr. Matthew of Fleetsmarts / Blue Water Capital called and persuaded me to sign a two-year contract to factor with 247 Factoring (a.k.a. Inhouse Funding) and promising that once I signed, they would disburse my funds. Mr. Matthew even pleaded with me to write a good review about them on BBB, but I refused to sign the contract, insisting that my funds be released first. He then hung up and blocked my number.
A few hours later, a woman named Anna from FleetSmart / Blue Water Capital called me. She promised to work with me to ensure I received my funds, but insisted that I must sign the two-year contract after the disbursement. I told her we would discuss business once my funds were in my account. We reviewed my account together, and she informed me via chat that she disbursed my funds at a rate of 2.5% instead of the 1.5% we had agreed upon. Moreover, the documentation stated I could leave anytime, but only one load was funded without any charges, and there were additional charges I did not understand or agree to.
After receiving my funds, she sent me the 247 Factoring document again, which I refused to sign. She tried to manipulate me, pretending to cry on the phone, claiming she might lose her job if I didn’t sign it—an agreement that stated I could not pursue a jury trial if anything went wrong in the future. Despite this, FleetSmart / Blue Water Capital has refused to release my company to work with a reliable, BBB-accredited factoring company.
As a result of FleetSmart / Blue Water Capital's refusal to let me work with a better factoring company, my business has been non-operational since April 23rd. I’ve lost over $30,000 due to not running since that date. I have reported FleetSmart / Blue Water Capital to the BBB, but they denied having any business dealings with me and claimed to not know me. I also reported them to PissedConsumer, where I scheduled a video interview to give them a chance to comply with a peaceful resolution. I will continue to post reviews and share my experience everywhere until I get justice and FleetSmart / Blue Water Capital leaves my company alone, allowing me to do business with a better factoring company.
23 April 2025
Unprompted review
Reply from Get Fleetsmarts
We’re sorry you feel this way. Fleetsmarts operates under clearly outlined agreements that are reviewed and confirmed in writing. Disbursements are processed based on standard documentation and eligibility, not conditions or pressure.
Factoring rates are tied to specific program terms, including fuel usage. If those terms are not met, rate adjustments may apply, and this is always communicated in advance.
We do not prevent customers from working with other companies. However, if an account is under an active agreement or has unresolved matters, an early release is not possible until those issues are addressed. This is common industry practice.
Our team made several efforts to support and communicate throughout the process. While we remain open to resolving issues professionally, we will not compromise our agreement terms based on public claims or threats.
Fleetsmarts is committed to fair and honest service. We encourage any customer with concerns to reach out directly.
Riz very helpful and helped me solve my…
Riz very helpful and helped me solve my current situation quick. Thank you!!
5 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Riz was able to assist you quickly and effectively. At Fleetsmarts, we pride ourselves on responsive service and offer a full suite of support including factoring, fuel discounts, and credit lines to keep your business running strong.
Fleetsmarts review
Lei - account manager At Fleetsmarts is the man i strongly recommend the company and Lei to help do your company factoring he has never let us down.
5 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're proud to have Lei on the Fleetsmarts team, and it’s great to hear he continues to deliver reliable support. If you're looking for consistent service, competitive factoring rates, fuel discounts, and credit solutions, Fleetsmarts is here to be your trusted business partner.
Accoun manager Matthew 👎👎 contract
Matthew Amane was assigned as my account manager. Unfortunately, my experience was very unsatisfactory due to several issues with communication and account management.
First, I received unclear information about the terms of the factoring service. During our initial conversations, Matthew assured me that payments for the loads would be processed within 24–48 hours of submitting the invoices. However, after submitting several invoices, payments were delayed up to five business days, causing cash flow issues for my business. When I contacted Matthew to clarify the situation, his responses were vague and provided no concrete solution.
Additionally, I experienced difficulties with the Fleetsmarts fuel card. Matthew explained that I would receive significant discounts at partner gas stations, but when I used the card, the discounts applied were less than promised. I sent Matthew screenshots to show the discrepancy, but I did not receive a timely response or resolution to the problem. This led me to stop using the card after two weeks.
Finally, I attempted to close my account with Fleetsmarts, but the process was complicated and nearly impossible. The lack of clarity, delayed responses, and discrepancies in promised services made my experience with Matthew and Fleetsmarts disappointing. I would recommend other carriers thoroughly research the terms of service before committing to this company. I clarify that this way of expressing myself is only to comply with Trust Pilot. All my previous reviews have been deleted.
1 June 2025
Unprompted review
Reply from Get Fleetsmarts
We’re sorry you feel this way. Fleetsmarts has clear contract terms that are agreed to in writing and reviewed on recorded calls. If your account is not in compliance, such as an unresolved balance, active UCC filing, outstanding fuel or factoring obligation, or if the contractual term has not yet been completed, then release cannot be granted until those matters are resolved.
Our team has reached out multiple times to offer a path forward. If you're serious about resolving the issue, we're still open to finding a solution in good faith. But public accusations without context do not change the facts or the agreement you signed.
Fleetsmarts remains committed to fair and transparent service for all clients.
CHRISTINE
She is very cooperative and guide me well and sort my issue on the call. Really satisfied.
5 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad to hear she was cooperative, guided you well, and resolved your issue during the call. At Fleetsmarts, we aim to deliver fast, reliable support along with services like factoring, fuel savings, and flexible credit options to help your business succeed.
Landon he did a great job working with me
Landon did a great job helping me with my bills
4 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Landon was able to assist you with your billing needs. At Fleetsmarts, we’re dedicated to providing dependable support along with services like factoring, fuel discounts, and credit lines to keep your business moving forward.
Landon was very respectful and help us…
Landon was very respectful and help us with every step thanks for doing an outstanding job
4 June 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for the great feedback. We're glad Landon provided respectful and thorough support every step of the way. At Fleetsmarts, we’re committed to outstanding service along with valuable tools like factoring, fuel savings, and credit lines to help grow your business.
Reply from Get Fleetsmarts
We're glad Landon was able to communicate clearly and provide the help you needed. At Fleetsmarts, we’re here to support your business with strong service, factoring solutions, fuel discounts, and flexible credit options.
Riz is AWESOME!!
Riz is AWESOME!!! She was very knowledgeable, calm and very respectful! She had an answer to every question that I had and addressed all of my concerns as if she was a part of my business. I want to say THANK YOU RIZ you are truly amazing and was a pleasure to talk to. Fleetsmarts, as a company you should be lucky to have a person like RIZ on you team.
Thanks again RIZ!!! 💯💪🏾
4 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're proud to have Riz on the Fleetsmarts team. Her knowledge, professionalism, and dedication truly make a difference. We're committed to supporting your business every step of the way with reliable factoring, fuel discounts, and credit line solutions. Thanks again for choosing Fleetsmarts.
Christine was very helpful and polite…
Christine was very helpful and polite and she got it taken care of immediately very very professionally so hats of to her and thank you
4 June 2025
Unprompted review
Reply from Get Fleetsmarts
We’re glad Christine was able to assist you quickly and professionally. At Fleetsmarts, we take pride in delivering excellent service and fast solutions. If you ever need factoring support, fuel discounts, or a credit line, we’re here to help your business move forward.
I was having trouble with my fuel card…
I was having trouble with my fuel card and was help very professional and got it working again thank you
4 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad our team was able to resolve the issue with your fuel card quickly and professionally. At Fleetsmarts, we’re here to make sure your operations run smoothly with reliable support, fuel savings, and flexible credit options.
Nice service
Nice service, also Christine and all the staff are good response.
1 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're happy to hear Christine and the team provided great service and quick responses. At Fleetsmarts, we’re committed to supporting your business with responsive service, fuel discounts, factoring solutions, and flexible credit options.
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