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Getaflight Reviews 10,827

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TrustScore 4.5 out of 5

4.6

Travel agent
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, making the entire booking process easy and stress-free. Many people highlight the excellent customer service, noting that agents go above and beyond to assist with changes, provide updates, and ensure a smooth experience from start to finish. The booking process itself is frequently described as quick, simple, and efficient. However, some customers were dissatisfied with the pricing, mentioning unexpected additional charges or discrepancies between advertised and final prices. A few other people also felt pressured to accept alternative flights or noted difficulties when trying to make changes to their bookings, particularly when dealing with issues caused by airlines.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting exceptional follow-up, professionalism, and... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking process to be... See more

Customer service

Clients share positive opinions on customer service, with many praising agents like Michael, Stella, Alina,... See more

Price

Reviewers mention ambiguous feedback about price. While some customers praise competitive pricing, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charles provided excellent customer service. He was super helpful, friendly, and patient throughout the entire call, and made the whole process really easy and stress-free. It’s clear he genuinely car... See more

Rated 5 out of 5 stars

When I needed to change my flight Stella was very helpful, going out of her way to find a reasonable price and even contacting me the following day when the prices dropped. Communications were extreme... See more

Rated 5 out of 5 stars

An agent called Ryan has been super helpful to me. I booked a flight and I haven'nt received any eticket yet then I decided to contact them in whats app. Spot on! Ryan replied me right away and did hi... See more

Rated 5 out of 5 stars

Excellent customer service. I was in a situation to cancel or reschedule my ticket to Australia which was nearly £1000. Adam gave me followed up calls to understand and help me in that difficult situa... See more

Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Tour operator
  5. Travel deals

Written by the company

We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 6% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Flight booking

It was easy to book my flight. Once confirmed, I received a WhatsApp message from Robert in which I picked my seat for each flight. Robert was very helpful and patient as it was 4 flights I had booked.

29 January 2026
Unprompted review

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