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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product, specifically noting a discrepancy between the advertised product type and the received product, and issues with the clarity of this information. Customers also found the website's description of the product type to be unclear. Some people were dissatisfied with the refund process, reporting that the company has a strict no-refund policy, which caused issues when the product received did not meet expectations. However, some reviewers were happy with the customer service, describing it as helpful, friendly, and responsive, with some even receiving assistance with their orders and refunds.

What people talk about most

Product

Consumers express strong dissatisfaction with the product, primarily due to misleading advertising. Many... See more

Website

People report negative experiences with the website, frequently describing it as a scam. Many customers were... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support as... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report that refunds are... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Based on these reviews

Rated 4 out of 5 stars

I thought it was a digital key but it was an account. It's fine with me I guess but they should write it down somewhere. I got the game in a few minutes even if the activation is kinda painful to do.

Rated 4 out of 5 stars

They are very good at dealing and responding directly and do a great job, but lose a star because they need a relatively long time.

Rated 4 out of 5 stars

Redeeming the code of my game took long but online chat was always available to help me. Good overall experience

Rated 4 out of 5 stars

Good site. It would help if the site provide some picture. To make it easier to understand the steps to follow to get the the game.


Company details

  1. Video Game Shop

Written by the company

Digital store selling cheap downloadable console games with focus on Nintendo and PlayStation


Contact info

2.7

Poor

TrustScore 2.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

All the 5 star reviews on here are…

All the 5 star reviews on here are fake. No way anyone would be happy with this fly-by-night scamster.
As stated in all the other 1 star reviews this place is absolutely not what is advertised. I didn’t even access the game and asked for a refund and was told that there is no refunds.
DO NOT BELIEVE ANY 5 STAR REVIEWS ABOUT THIS PLACE!

15 December 2024
Unprompted review
Rated 4 out of 5 stars

Lack of clarity but good end result

The good:
- Customer chat were pretty quick to respond and help me with my questions
- Quick delivery of the product
- Ended up with a more than I was expecting (nice surprise)
- Price

The not so good:
- You are not getting an activation key for the game. You are getting access to an account with the game already on it. This is not clear in the website.
- If you no longer have access to this other account, you lose access to the game you purchased.

Due to the price of Nintengo games, I will likely use this website again, however, it would be good to know what is what from the start. While it does gloss over this in the 'About Us' page, who actually looks there...

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Got scammed

Got scammed when unaware of the acc but thought was key nobody said a account or key and price was good one but no refund policy my ass...,please change TOS to make a expection not only when it's undelivered but when there's problems considering make one,tried to talk to Jimmy and screenshot of chat,needed something on switch but didn't know it was a account unwritten,for now don't buy it until they change I doubt it or give me my money back,for a re 4 account instead of key

2 December 2024
Unprompted review
Rated 1 out of 5 stars

I brought a game code and it wouldn't…

I brought a game code and it wouldn't work. I then contacted customer service and he wanter me to open a new email address and open a new switch account in order to use the code. This is wrong and there should be no need to do this. I should just type the code in and go. I then asked for a refund and they closed the order and sed I would get my refund. But they lied and I didn't get anything back. This company basically Rob from children and should be ashamed. Don't go here for anything.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Scam

First of, nowhere does it say the game is delivered via account. I was always led to believe it was a key, but alright, I was willing to try it out. I did and at first it worked. A few hours later, went back to play and the game and it was no longer playable. The account needed to be logged in again, upon entering the password, it would not log in as it seemed that the password had been changed and the account locked. No account and It seems like a total scam…

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Big Scam

I would never buy a game from this company. The game's shop page doesn't say anywhere that it's not a Nintendo key. It even says that the code can be used worldwide. After you have bought the game, you have to enter an e-mail address and a password. The company then creates a new Nintendo account with the purchased game. However, you are not allowed to change the password according to their instructions (so they have access to the account at all times). When I complained to support and asked for a refund, they turned me down. In the end, the chat was cancelled by the company.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Sold Switch digital but sent an Account instead

They advertised a product as a switch game digital code that could be redeemed globally. What they sent after checkout was directions for adding another Nintendo account to by switch and then I would have to share the game from the new account to my existing. That is against the Nintendo Terms of Service, and gets people banned. You cannot advertise one thing and then fulfill the order with something different. You must start disclosing that you are selling ACCOUNTS and not game codes if that is what you are going to keep doing. Thank goodness I screenshotted everything. While their customer service agreed to refund me , I am now out the money for days to weeks (up to 28 days according to CSR) and they have wasted my time with this entire process.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service

There was excellent shipment the agents were nice and I got it really fast +some other games

14 November 2024
Unprompted review
Rated 1 out of 5 stars

My Nintendo switch was console banned…

My Nintendo switch was console banned after purchasing a code for Assassins Creed Black Flag. First ever experience with this service as I originally thought I was buying a download code NOT an account.

Anyway that thought aside, I continue with the service and as soon as I synced the account to my switch, after 25 minutes I was booted off the account. Password changed and 3 days later I was console banned.

‘Error Code: 2181-4008’

‘The Use of online services on this console is currently restricted by Nintendo’

Avoid this company at all costs.

Now im down £300 on a nintendo switch I can never connect to the e-store and redownload games ive paid for on my actual account.

After reading Nintendo’s terms and conditions it states buying accounts violates their terms so I can’t even get unbanned.

Fvck this company!

[For reference. Order number: 1070199]

4 November 2024
Unprompted review
GetAGame logo

Reply from GetAGame

Hi William,

Thank you for reaching out and sharing your experience with us. We’re very sorry to hear about the difficulties you’ve encountered.

After a thorough investigation, our findings indicate that the console ban does not appear to be connected to our services in any way. Additionally, we’d like to clarify that your order was refunded some time ago, so the game was no longer intended to be accessible on your console following the refund.

We understand how frustrating this situation must be, and we’re here to provide further assistance if you have any additional questions. Please feel free to reach out, and we’ll do our best to support you.

Best regards,
GetaGame Team

Rated 1 out of 5 stars

Not worth the discount, find any other seller.

Tried to use the site to quickly get a game and use it while stores were closed. The delivery is not „instant“ as their site claims, it takes about two days.
You do not receive the game, you receive access to an apparently shared/hacked account with the game purchased. That way you never know when you‘ll lose access to the game.

5 November 2024
Unprompted review
GetAGame logo

Reply from GetAGame

Hello,

Thank you for your feedback. We're sorry to hear about your experience, and we want to address your concerns directly.

First, please rest assured that we do not sell any hacked or unauthorized accounts. All of our services are 100% legal, and we provide secure, legitimate access to games. When you purchase through us, you're accessing content through fully authorized means.

Regarding delivery time, we apologize for any delay. We aim for instant delivery, but sometimes processing can take a bit longer due to high demand or technical checks. Our team is actively working to improve response times, and we're committed to providing the best service possible.

If you have any other questions or need assistance, please reach out to our support team. We're here to help and ensure you’re fully satisfied with your experience.

Best regards,
GetaGame Team

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