AKKO Reviews 719

Streamlined and expedited!

I have had Akko insurance for nearly 9 months and got it when I decided to purchase a Samsung Galaxy Fold 5 because it's a foldable, there's about a million things that can go wrong with it.

Well, the inevitable happened... My wifi and Bluetooth radios stopped working. And you don't realize how bad that is until you can't connect to any headsets or wifi networks.

I reached out to Akko, and submitted a claim on Friday night, by Saturday morning, I had a response asking for more documentation (regarding the physical device and exhibited issue). By Sunday, I had a response asking for an independent estimate to verify the cost of repairing the device (if possible, which was not in my case). By Monday afternoon, I had full AND fair market value payment minus my deductible, as in they sent me a link to a replacement refurbished device that I could purchase right the and there to replace my device minus deductible (including tax too).

To say this was the least hassle I've had with an insurance company is an understatement. I'm so thankful companies like Akko exist to be provide insurance at an honest and stress free manner. Skip Asurion and their garbage claims process, go straight to Akko!

Akko is amazing!! I love their customer service, coverage options, and speed! Way better than AppleCare or square trade!

I initially got Akko as I had an international trip coming up and was concerned about running into issue with my electronics. The trip turned out to be fine, but shortly after the trip I soaked my iPad in water on my commute. Akko was extremely responsive and covered a new iPad since Apple indicated the screen isn't replaceable and recommended a full replacement. The claim process was a little confusing - possibly because it is my first time using it - but the customer service was extremely responsive and helpful, and there was ample time for each step. It's been a great experience and I foresee staying with Akko for a long time!

The process was very easy everything went great my phone is working wonderful again thank you.

Well it's great that everyone else has been having such stellar service while mine has been very slow. My phone disappeared three weeks ago and with it my access to my entire digital life. I didn't have insurance thru my carrier but I did sign up for AKKO bc of an offer all I think. Anyway I filed a claim for theft and it just kind of sat in limbo because I couldn't get to my inbox where the receipt for the phone was. Eventually the phone was found, albeit destroyed. So I canceled the first claim and filed one for damages. I followed the steps by taking pictures....then taking videos....then taking it to a store for diagnostics and a quote...and now it's been two days since I submitted the quote and I have heard not a peep. This claim was filed a week ago. I need my phone number back before I lose it forever.

I cracked my screen and back on my s23 ultra and I contacted Akko to file a claim and after answering the questions I took pictures to show the proof of damage I got approved to get it fixed. I dropped off my phone off at CPR and came back in a few hours. My phone is good as new. Worth the coverage 100%

I was able to file a claim with AKKO easily thru the app. A representative responded within a few hours and emailed simple and clear instructions on what steps to take to get my claim taken care of. I dropped off my phone to the designated partner shop and they took care of communication with AKKO to complete my claim. I paid the deductible with the shop and my phone was fixed and returned after the weekend. Without the insurance with AKKO there is no doubt the cost would have been a couple hundred more.

I liked how they handle things for my claim. The experience with AKKO was good. My claim was processed quickly. i recommend them for insurance with phones. the price is very good and it worked for me well.

Cell Repair Plus is great for all phone repair needs!! Customer Service was great and the repair went smooth 10/10!

Human, empathic, dependable, and supportive. How in the heck did I just use those words to describe an insurance company! But that's what akko has been for us. We are customers for life. This is my second claim with them, and my quality of service has never wavered.

Akko works well and always has my back. I have had random issues and each time they help in a timely manner with appropriate remedies.

They do not give me a hard time or ask for too much when filing a claim. Truly an effortless experience!

Quick responses and explanation of steps to take in order to fix my phone

Had a great experience with AKKO. My claim was processed quickly and correctly.

Excellent service very good understanding the concern and fast solving problem. I am really satisfied !

I had a great experience with AKKO's phone warranty service. Their team was extremely responsive and polite, answering all my questions thoroughly and promptly. They made the process smooth and stress-free, which I really appreciated. It's clear that they value their customers and strive to provide excellent service. Highly recommend!

had a great experience with Akko Insurance. The claims process was fast and hassle-free, and they handled everything efficiently. Highly recommend their service for anyone looking for reliable insurance coverage!