BOOMBA Reviews 

253
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were unhappy with their experience overall. Many people struggled significantly with the strict returns process, noting major difficulties when trying to obtain refunds and dealing with unhelpful support teams. Customers also reported poor product quality, mentioning that adhesives frequently failed to hold properly during wear and sizes did not match the provided guidelines. Some reviewers were happy with the product, finding it completely ideal for special events like weddings and very effective for daily wear support. A few other people also felt that the overall fit and lift were wonderful, helping them feel confident and comfortable in their favorite outfits.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many consumers praising the high quality fabric,... See more

Quality

Customers consistently note ambiguous experiences with quality regarding this product. While many reviewers... See more

Return policy

People report negative experiences with return policy, noting that the process is excessively tedious and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising prompt email responses,... See more

Refund

Customers expressed deep frustration and dissatisfaction regarding the refund process, frequently reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fast delivery but Overrated Products. The purchase was smooth and straightforward, and the delivery was pretty quick from the US to the Netherlands; however, the products are way overrated. I at... See more

Rated 3 out of 5 stars

I love the lift and the fact that they will stick soft fabric to your boob so you don’t have to worry about fabric slipping and showing off your boobs. However, my Demi boost inserts were gr... See more

Rated 3 out of 5 stars

Customer service polite and responsive, but the return process was so tedious with needing to take photos of items I wanted to return. Those photos weren’t good enough, so I had to retake photos. I... See more

Rated 1 out of 5 stars

The exchange process is a nightmare. I am 67 years old, and all they did was accuse me of digitally producing photos. At no time did I ever think they would actually exchange the product. So buy at yo... See more


Company details

  1. Ladies' clothes shop
  2. also in
  3. Lingerie shop

About BOOMBA

Written by the company

We are the creators of the world's first double-sided adhesive bra inserts. Founded with the mission to solve common wardrobe dilemmas, we design innovative undergarment solutions that provide seamless lift, support, and wardrobe freedom for tricky necklines.

Our mission as a women-owned brand is simple: to create products that empower our community to wear what they love with total confidence.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

253 reviews

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1-star

Asks customers to review

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2.5

All reviews

(253)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order on 8/1 and today is…

I placed an order on 8/1 and today is 9/1 and I have not received the product. I have contacted customer service twice and received the same transit status both times. I would not recommend if you need your item within the month.
I will provide a review on the product, if it ever comes.

1 September 2024
Unprompted review
Rated 1 out of 5 stars

They are disgusting

They are disgusting! They keep emailing me on my socials asking to ‘collaborate’ with them in exchange for free product. They attached the whole brief and selling points. First of all - if I never replied it means I’m not interested, therefore such spamming behaviour is just pathetic. Secondly, if you attach a brief and want someone to work for you - you are supposed to PAY THEM. Not offer free useless product. And third - trust pilot specified under this company that they’ve deleted a lot of fake reviews. They have 0 ethic morals and product is cheap - think before purchasing from such company.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

I’m a mature lady who hasn’t used…

I’m a mature lady who hasn’t used anything like this before, and the customer service was really patient and helpful. I can’t believe they can hold me up! Recommended to several of my friends and they seem to enjoy them as well.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, money rip off. Doesn't stick after the first use.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

They are really sticky and

They are really sticky and, very light!! ✨✨✨
though the double adhesive ones is not good for plain white t's, they work well with my other structured tops, gives me the support and cleavage i want! ❤❤❤

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Their inserts were amazing

Their inserts were amazing! I got the ultra boost inserts since I needed to attend a swimming party for my bikini
"a girls gotta have some tatta's" >.<

I was a little worried about the timeframe but the CS team was so nice for checking the delivery date for me and letting me know if it was gonna get here!

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible product and even worse…

Terrible product and even worse customer care. Please do not waste your hard earned money on this product. This company is basically collecting money off people for garbage in return. It’s horrible that they are allowed to be in business.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM BOOMBA

DO NOT BUY FROM BOOMBA - if you do & there are any issues, they will give you the run-around for weeks trying to get you to give up from getting a refund from their horrible products. The adhesive starts melting & turns to goop coming off the inserts within a half hour. And even though I had pics to prove this, they tell you to "use warm water to put the adhesive back on" which doesn't work nor could I trust wearing them out after that- totally useless AI responses wanting you to pay about $50CND to reship (& destroy them in photos prior lol) not sure why I would trust paying more again to receive more defective product. Not to mention the sizing recommendations are totally wrong, & the clip versions comes unclasped, so despite the adhesive issue they didn't fit properly anyways. This was not at all worth the money, nor the hassle through many emails that led no where.

4 July 2024
Unprompted review
Rated 2 out of 5 stars

Product is okay

Product is okay, does its job but nothing special.

My review is based on brand interaction. They don’t handle complaints or feedback well, which is not a good look on the brand. I had commented ONE complaint in regard to newsletter spam, and the fact it continued after I had unsubscribed. Instead of addressing the concern they blocked me on social media.

So beware if you sign up to the database, be prepared for up to 20 emails in your inbox a day and around peak sales periods, followed by petty actions when you raise it as an issue.

Will no longer be supporting them anymore.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

I double ordered and did not notice…

I double ordered and did not notice until I checked out. After I sent an email, the customer service replied promptly to confirm and was able to help me cancel one of the double ordered items right away and refund it back to my card. I really appreciated how fast they handled the situation. I just got my package today and was pleasantly surprised with the quality and packaging.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Do not buy from them. It’s just a waste of time and money. It’s not cheap either look at the photos that I will attach because this is what happened and I didn’t even get to wear it. I contacted customer support and all they said is that I hope you understand, but your top is not compatible With the item. I just tried this on and this is what happened and there is no resolution so don’t waste your time.

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Scam


Tłumaczenie tekstu za pomocą aparatu
I placed the order on June 26, and as of today (July 7), I have not received the shipment or an explanation why my order is not there. After trying to contact the store, I did not receive any e-mail response. I do not recommend.

26 June 2024
Unprompted review
Rated 1 out of 5 stars

I bought inserts in a size E and was up…

I bought inserts in a size E and was up sold after checking out, to purchase items that were not offered in my size, with a different sizing structure than the item I just bought. The size information was not available, I just purchased it because it said D and I figured it was suggested because I had already purchased an item. They took a very long time to arrive, in very crappy packaging from China, I opened the boxes to discover the size E was ok but not tapered like they advertised, and the size D sticky bras were way too small. When I contacted them for a refund at first they refused and offered that I purchase a larger size which isn't even offered. They didn't really care to listen to the issue. After I fought back and forth with them they told me to CUT UP the perfectly good item instead of sending it back and to send them a photo of it. I protested saying the item isn't trash and should just be returned to them, but they said that was the only way I would get a refund, minus a $25 shipping charge. Sorry why am I paying for shipping when you're not asking me to ship it back? The issue still isn't resolved, the company seems scammy and their policies are questionable. These sticky bras are also no different than the cheaper versions you can find anywhere. The value of the product is so low that they would rather you cut it into pieces than attempt to resell it. It honestly is disturbing and wasteful.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Be careful of this scam

I recently bought women intimate wears from #BOOMBA which is widely-marketed over #FacebookPage. From my experience their promise quality of the bras is completely untrue, despite claims by many incentified influencers/ youtubers (shame on ur guys). Both pairs of invisible inserts and sticky-bras i bought in Oct for my wedding never last beyond 5 wears (<3months).

When i tried contact the customer service or social media, no one bother replying. However, i noticed that you would get almost immediately eager responses on #FB messenger when u posted something on the company webpage as a potential buyer.

So, i tried that tactic and I immediately got the response. First, the excuse was how the company media are not being monitored regularly (BS*) my items had been “almost a year ago so the stickiness had faded (more BS*) and I would be offered a pathetic 10% discount for next purchase (more more BS*) hello, I thought u guaranteed a 20-40 wears seconds ago when we started the chat?!

I requested for a replacement for one of the two pairs but was not reciprocated. When I commented on the FB webpage, my comment immediately got deleted and blocked!

This is an unbelievable phenomena FB, amazon and more. I am very furious with these irresponsible companies' sales&marketing with fake ads (which breached #trustpilotreviews guidelines and without #googlereview) from #influencers or #Youtube with discount codes etc. I appealed that all potential buyers, especially #women, be extra cautious of these ads since we are often the target! Do use your judgment wisely and don't fall into overpaying for poor-quality items!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Love this product

Love this product!

I ordered them 3 years ago and up to today it’s still sticky. It’s very comfortable and it’s helpful for me.

13 June 2024
Unprompted review

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