I often travel with Getbybus (now Traveling.com) and I’m very satisfied with their service because it makes organizing my trips much easier. Last time, I had an issue with the payment and didn’t re... See more
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I've previously used getbybus to buy coach tickets in Croatia. Found the site realky good, easy to use & quick. Today I had an issue with a new coach booking I had made earlier which Croatiabus has n... See more
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Have been in touch w GetByBus with regards to cancellation of my bus ticket fr the Croatia trip due to COVID. Am very impressed by the quick response from the SUPPORT team . They have been most prof... See more
Company replied
I booked bus tickets with GetbyBus on line but, unfortunately, I never completed the transaction so the tickets were not issued. I emailed Customer Services and Ella replied very quickly explaining w... See more
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Company details
About GetByBus & GetByFerry
Written by the company
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contact info
3.6
Average
274 reviews
Hasn’t replied to negative reviews
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Getbybus,we're very prompt and very…Prompt and efficient
Getbybus,we're very prompt and very helpful when I had to cancel my journey,refunded my money no problem.Would highly recommend them.I will definitely use them again for future journeys.
14 March 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Rita,
Thank you for your kind words! We're thrilled to hear that you had a great experience with GetByBus. We're glad we could assist you promptly and efficiently with your journey cancellation and refund. Your recommendation means a lot to us, and we look forward to your future travels with us!
Best regards,
GetByBus
Great Customer Support
Thank you for providing fast and quality support for users, even on SUNDAYS! In short, I bought a ticket, couldn't find the ticket, sent a web request, received the ticket urgently, as well as an explanation of the cause of the problem and advice for the future. Great service!
10 March 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Mirela,
Thank you for your positive feedback! We're glad we could swiftly resolve the issue with your ticket and provide helpful assistance. Your satisfaction is important to us, and we appreciate your support.
Best regards,
GetByBus
Getbybus review
Very helpful and quick to solve qny type of problem you may encounter, a pleasant experience
4 March 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Drago,
Thank you for your feedback! We're pleased to hear that you found our service helpful and efficient. Providing a pleasant experience for our customers is our priority. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
GetByBus
Great customer service responses
From their customer service team, very responsive to questions
26 February 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Lee,
Thank you for your feedback! We're pleased to know you're satisfied with our customer service. If you have more questions in the future, feel free to reach out.
Best regards,
GetByBus
Everthing was good.
Everthing was good.
Grom booking to driving with bus Company Promet Makarska
26 February 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Mate,
Thank you for the positive feedback about your travel experience. We're delighted everything went smoothly. If you need any assistance in the future, feel free to reach out.
Best regards,
GetByBus
I bought a bus ticket to Zagreb
I bought a bus ticket to Zagreb, and then neededd to change the time, the girls from their support helped me in a few hours...
6 January 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Luka,
It's great to hear that our support team was able to assist you promptly with changing your bus ticket. We strive to provide efficient service to our customers. Thank you for sharing your positive experience!
Best regards,
GetByBus
Reply from GetByBus & GetByFerry
Dear Miss Janine,
Thank you for sharing your feedback. We're sorry if you had a negative experience. If you have any specific concerns or issues you'd like us to address, please let us know so we can assist you accordingly.
Best regards,
GetByBus
Avoid at all costs. Use local tour companies
I booked a ferry from El Nido - Coron. They didn’t issue me a ticket although the money was taken out of my account and was given a reference number. So one day before my trip I contacted customer support asking for my tickets they advised me that they had a system error and couldn’t issue me a ticket and was told they will cancel it and to purchase another ticket from their website again. I told them that I would like them to Issue me a ticket as I have already paid and they told me that they couldn’t help me. So I booked another ticket one day before with Bookaway.com this time paid for it and they issued me tickets one hour before departure they said they have double booked and cancelled my ticket. I went to a local tour company and they issued me a ticket straight away. Stay away from Bookaway.com, 12Go, GetByBus, and Plataforma 10 they are all one company worst experience ever. Also the Local tour companies are cheaper.
13 February 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Charlie,
Thank you for sharing your concerns, and we sincerely apologize for the challenges you encountered with your booking from El Nido to Coron. We understand the frustration of not receiving your ticket due to a system error. We strive to provide reliable service and your feedback is crucial for us. We are addressing these issues to ensure they do not happen again.
We appreciate your pointing out these issues, and again, we apologize for any inconvenience this may have caused. We hope to have an opportunity to regain your trust in the future.
Best regards,
GetByBus
The WORST experience
The WORST experience. Please, AVOID this company. I made a booking for two trips with 4 children (one baby of 8 months, two 3-years old, and one 5 years old). I ordered children seats for all of the children - further, I had a correspondance with the company about the children seats (safety etc.). The first trip: the taxi driver did not show with children seats - after discussion the taxi driver found one children seat (age 5 years old). I filed a claim - and the night before our second trip, they simply cancelled our trip ! They cancelled at 08.37PM - we should have been picked up at 07.45 AM ! Left us in a terrible situation. AVOID this company
9 February 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Karina,
We deeply apologize for the inconvenience you encountered during your recent bookings. We recognize the importance of your safety and regret any oversight regarding the availability of child seats and miscommunication regarding timing changes.
We want to assure you that your feedback is incredibly valuable, and we are actively working to rectify these issues to enhance our service quality. Additionally, please remember that you always have the option to prioritize your safety and well-being by choosing not to proceed with the trip if you feel uncomfortable.
Best regards,
GetByBus
Podgorica to Kotor
Used them for a bus from Podgorica to Kotor.
Sent me comprehensive pick up instructions.
Coach was reasonably modern and felt safe.
Good price. I would use them again.
25 January 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear John,
Thank you for choosing us for your journey from Podgorica to Kotor. We're delighted to hear that you found our service reliable. We appreciate your feedback and look forward to your future trips with us!
Best regards,
GetByBus
Very bad company
I totally recommend to avoid this company. I bought the ticket from Geneva to Verbier on the 11th of January.
Everything went well until I received a call from the AlpineFleet on the 16th of January. They wanted to confirm that I received information from GetByBus that my transfer is canceled because they not provide shared transfers, only privates. They canceled this ride straight after I paid (on the 11th). I was shocked because no one from GetByBus contacted me. I gave them a call and wrote an email - they said that they're gonna investigate situation bla bla bla. Until today I didn't get refund, becuse they didn't get information from the "third party" and they have 3 months to do this! I have never had this kind of situation. I'm tired of writing them e-mails and ask about MY MONEY. My lawyer do the next steps because this is ridiculous. So be aware that this is too risky to buy tickets via their website.
11 January 2024
Unprompted review
Reply from GetByBus & GetByFerry
Dear Aneta,
We apologize for the inconvenience regarding your bus transfer from Geneva to Verbier. We promptly contacted our partner upon learning of the cancellation and requested a full refund for your unused ticket. We regret any delay in processing your refund and appreciate your patience. Your refund has now been processed in full. If you have any further questions, please feel free to reach out.
Best regards,
GetByBus
Booked a bus from zagreb to Banja luka…
Booked a bus from zagreb to Banja luka on 17/11/2023, did not tell me location of bus, I emailed them and try contacting them, unsuccessful, please do not book with them. I arrived at zagreb main bus station on time no sign of bus and was left stranded.
17 November 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Hannah,
We apologize for the inconvenience you faced with your Zagreb to Banja Luka bus booking. Despite our efforts to investigate, the bus operator's records indicate some passengers boarded at Zagreb bus station.
Regarding your refund, the operator did not approve it due to other passengers boarding at Zagreb. We offered options for the second part of your ticket but did not receive your response, resulting in the return journey ticket remaining active.
We regret any confusion and remain available to assist further.
Best regards,
GetByBus
Perfect trip
7 November 2023
Unprompted review
Reply from GetByBus & GetByFerry
Hi Soukouba,
Thank you so much for the awesome review! We're thrilled to hear that our service was useful for you. Your satisfaction is what we aim for, and we're delighted we hit the mark.
Best regards,
GetByBus
I took several buses during my trip in…
I took several buses during my trip in november 2023 and everything went perfect without any problems.I buy tickets from Novi sad-sarajevo , Sarajevo - Dubrovnik and Dubrovnik -Split.
1 November 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Miguel,
We're delighted to hear that your trip went smoothly without any issues. Thank you for choosing GetByBus for your journeys. We look forward to seeing you again in the future.
Best regards,
GetByBus
SPAM email activator
After I bought a couple of tickets for a trip I started to receive a lot of spam emails (3-5 daily). This was the only transaction within days, so it clearly related. I wrote customer support asking to remove my account and delete my data. It took them 2 months, but the spam wave stopped! It's a known fact, that middleman companies sell your user data to other companies, but this is too much...
6 October 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Thomas,
We sincerely apologize for any inconvenience caused by the emails you received after purchasing tickets. While we couldn't find any record of your contact with our customer support team, we understand your concerns about data privacy and adhere to GDPR regulations.
Deleting an account involves a comprehensive process to ensure compliance, which may take some time. However, we're committed to addressing such requests promptly.
We appreciate your feedback and remain dedicated to protecting our customers' data privacy.
Best regards,
GetByBus
I accidentally booked two tickets and…
I accidentally booked two tickets and immediately after I wrote email to support.Seven minutes later support contacted me (even tho it's sunday) and said that they will refund that one ticket.That was very fast and effective! Thank you Kristina for fast reply.
22 October 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Veljko,
Thank you for sharing your experience with us. We're glad to hear that our support team swiftly addressed your concern regarding the accidental double booking. Your satisfaction is our priority, and we're pleased that Kristina provided you with a fast and effective solution, even on a Sunday.
We appreciate your feedback and look forward to serving you again in the future.
Best regards,
GetByBus
Should have read reviews before booking…
Should have read reviews before booking online...
While booking on their website, after I entered credit card details the page froze and "gateway timeout" message popped out.. So I thought it's a glitch, and started the booking again...
Second time it went well.. And the booking was complete..
However, after checking my bank account I discovered that the booking was done twice..
Contacted them for refund.. Out of luck, as they refuse to refund in any circumstances..
Beware.. And don't rush..
16 October 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Dima,
we are so sorry to hear that you had a bad experience during your purchasing process.
What you describe does not sound right. I would like to ask you to please contact our customer support, so that they can assist you with your case.
Kind regards, GetByBus
It takes almost 4 hours, not 3 as it shows in the webside
I travelled by bus from Skopje to Ohrid with the bus company Makedonija Soobrakaj, through the getbybus.com website.
On the website, it says that the ride takes 3 hours. But it takes almost 4 hours and makes several stops. One of the stops is at a gas station, where it stops for 15 minutes so the passengers can go to the restrooms or grab something to eat. The seats are standard size, that is, ok for short people, but not quite comfortable for tall people (1.85 and +). There is no wifi, plugs, TV screens, or WC. Skopje station is dirty and not very pleasant. Even if you have purchased the ticket online, you must print the ticket and you must also arrive early to pay a tax of less than 2 euros at the bus ticket office. You cannot choose your seat online, not even at the bus station. It is first come, first choose.
9 October 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Fabregas,
we are sorry to hear that you had such a bad experience while traveling.
If you go to search a route on our website, you can click on the "See route stations", and a box with details will pop up. For your specific route it states as follows:
Skopje
Tetovo
Kicevo
Ohrid
This means that the information is right there, available for you to read, before you make your purchase. Sometimes the trip can take a bit longer, depending on the state on the road and season we're in.
Considering the state of the bus station, that is not something that we can influence.
Hopefully you will have a better experience on your next trip.
Kind regards, GetByBus
Reply from GetByBus & GetByFerry
Dear Janet,
thank you very much for your great review. It is lovely to hear that you found our service useful. This is what we strive for.
Kind regards, GetByBus
Tickets do not work
Tickets do not work. They will not let you on the bus with these. You have to purchase at the station but the bus was already full when we showed up with our tickets from Getbybus.com. The tickets don’t reserve you a seat and are not legitimate
3 October 2023
Unprompted review
Reply from GetByBus & GetByFerry
Dear Becca,
we are sorry to hear that you had such a bad experience while traveling.
The reason why your tickets were not accepted was because the operator did not update their inventory on time. This is something we are not able to control.
However, we are guaranteed that our clients get a seat on the bus, so we managed to provide a full refund for your tickets, as you were notified.
Kind regards, GetByBus
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