Easy to place the order. Arrived within 2 days. Safe delivery, porch delivery, as requested. When calling customer service about expiration date, gentleman was lovely. He explained all. We hope We nev... See more
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I ordered a six pack of covid test kits even though I count find them at my local drug store and they delivered at the same price even faster than I expected. I can’t stress how much this company help... See more
I love this mask and this company! Not only is this a durable mask that’s holds up to regular washing, but it is comfortable and light weight too. I love that a member of the customer service team, Ro... See more
Company replied
The company is extremely helpful and will work with you on all of your orders. This company Actually has people answering the phones and will call you back extremely fast. There Their products are e... See more
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Company details
Written by the company
Build a custom incontinence care kit for your loved one. No more worrying about running out. No more last-minute trips to the store. Just the right products, delivered automatically to their door, every month. Trusted by 1,000+ seniors and 150+ senior living communities, nationwide. Free shipping over $50 and free returns.
Contact info
United States
- getcarecomfort.com
4.9
Excellent
104 reviews
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Reply from CareComfort
Cherish, very kind of you to leave this review. We will let the team know!
You kept me informed on every step
You kept me informed on every step
Sent me e-mails
Honest straight forward information
12 August 2021
Reply from CareComfort
Thank you very much, Eugene! It was kind enough of you to take a chance on our brand and twice as kind to leave a 5* review after your experience with us. Hope we can continue to serve all of your safety supply needs. Be well.
Outstanding all around: product, service, operations… just amazing!!!
Not only does Mersi Distribution offer us the convenience of a one-stop shop with fast Amazon-like shipping, they’re also hands down the most trusted and reliable source we’ve come across for all of our PPE needs.
Never have we ever experienced a company focused on providing best in class customer support along with a slate of top-notch products that are tried and tested on a consistent basis. We simply have never gone wrong with anything we’ve purchased from them. And if there was ever a mishap with an order or shipping issue, they immediately fix it.
From their product lineup and customer service to their swift operations, there’s no place we rather go to than Mersi for quality, convenience and comfort knowing our orders are taken care of without hiccups.
Thank you Mersi team… keep up the stellar work!
12 August 2021
Reply from CareComfort
Hi Moe, your review WOW'd us all here at the office. It's already more than amazing to receive a brief 5* review from our customers, but this just made the whole team's day! You have been a steadfast partner of ours since the beginning and we are grateful for that. Our single goal is to distribute WOW so to receive an in-depth 5* review like this motivates the whole team to keep pursuing our goal of delighting every customer.
Multiple orders - great service!
I've placed multiple orders with Mersi Distributing, and have been very pleased with the customer service and products. Thank you!
11 August 2021
Reply from CareComfort
Thank you, Chris! Your partnership is very valuable and important to us. Hope we can grow and prosper together.
The masks we ordered are well made
The masks we ordered are well made. We got them quickly. The customer support was awsome and the web site was easy to use. There was a lot to choose from. A 5 star company to work with.
10 August 2021
Reply from CareComfort
Hi Tammy! So nice of you to leave this review. We are very pleased to hear that you were delighted by your first time shopping with us. We work long and hard hours to make our customers happy and we are grateful to be recognized by you.
Love these things!
Love these things! I've been looking for cheap microfiber cloths to clean things from my iPhone and laptop screens to items / surfaces around the house. The quality of these cleaning cloths are just as good if not better than any I've used before, but at a way cheaper price when bought in this bundle! Couldn't be happier with my purchase :)
7 August 2021
Reply from CareComfort
Thank you, Vishal! We really appreciate your kind review.
Customer service / live chat was the…
Customer service / live chat was the best I’ve come across in a long time. Their reps are better than Google. I asked for a recommendation for the nitrile gloves and the live chat rep knew so much about it. Pretty impressive.
6 August 2021
Reply from CareComfort
Thank you, Jai! We're really pleased to see the huge efforts we put into knowledgeable customer service paying off.
Faris and his staff are great to work…
Faris and his staff are great to work with and are very professional. They go above and beyond for their customers and delivery in a timely fashion. I recommend this company to anyone looking for PPE is small quantities as well as large scale orders. Keep up the good work y’all!
6 August 2021
Unprompted review
Reply from CareComfort
Eric, thank you very much for this kind review! We look forward to growing together with you and your team.
Stellar Service
Very happy with the pricing and they do right by their customers. I am a distributor that works with local hospitals so I need my shipments blinded and they take care of everything for me. One of them even told me, "our priority is to protect your business." Great people.
5 August 2021
Reply from CareComfort
Thank you, Alex! Our partnership with you goes way beyond the dollars and we're happy to be your PPE vendor of choice.
Excellent product
“Quick and easy. They called me to thank me for placing an order - you don’t see that kind of service nowadays”
2 August 2021
Reply from CareComfort
Thank you, Cameron! We're always happy to see our customers notice the efforts we make to deliver a great experience. In this day and age, phone calls seem to be a thing of the past, but we make it a priority at shopmersi.com.
GREAT CUSTOMER SERVICE AND PRODUCT
29 July 2021
Reply from CareComfort
Nancy, your loyalty to our family business has not gone unnoticed. Thank you for trusting in us early on with your gloves needs and we hope we can offer more to you as we work hard to grow our selection!
Reply from CareComfort
Thank you, James! Your kind review is truly appreciated and we thank you for choosing us for your safety needs.
Outstanding customer service
Outstanding customer service. I requested a sample mask, and they sent me two masks in different colors, which I received within two days! Excellent to work with!
20 July 2021
Reply from CareComfort
Melodye, thank you very much for your kind review! We get up every day striving to delight customers, so we're happy that you think well of us. Your latest order is safely with us and will be out the door ASAP. Thanks again!
Good prices thank u
16 July 2021
Reply from CareComfort
Nathan, thank you so much for your partnership! We really appreciate you taking the time to leave us a review, it means a lot.
The staff was helpful and fast
The staff was helpful and fast. We were on a very tight schedule and they were accommodating and the quality was impeccable
6 July 2021
Reply from CareComfort
Kristen, thank you so much for taking the time to leave us a review!
Sold me an item that they didn't have…
Sold me an item that they didn't have in stock. Then, offered to switch to an inferior product, but at the same price as the item I originally purchased. The website should NOT allow you to put items in your cart, let alone CHARGE you for items they don't have in stock! I will say, however, that they did do a quick and honest refund. Still, need to fix your inventory/website.
31 May 2021
Reply from CareComfort
Dylan, I am so sorry to hear about your disappointing experience with us. We strive to "WOW" every single customer. Clearly, we fell well short of that. We take customer feedback very seriously and have since fixed this issue. A member of our team has reached out to you by email; we hope to get the chance to work with you again in the future!
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