Sounds great until you have to make a claim, then it turns out it's utterly useless... After a number of years being insured as a digital marketing freelancer, Dinghy and ARAG have decided that my... See more
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See what reviewers are saying
The quote process was really quick and simple, the policy terms are great for freelancers who could be anywhere in the world. Also I used to work with the founder approximately 9 years ago so alr... See more
Company replied
Dinghy seems to understand the freelancer roles in creative media like other insurers just don't. For example my role, video editor, does not even exist in the lookup of job types for most insurers or... See more
Astonishingly quick and easy experience and I love the fact that I can pause the insurance any time. I needed equipment insurance as well so it was killing two birds with one stone. I rarely do review... See more
Company replied
Company details
Written by the company
On-demand, online insurance built for freelancers making it faster, cheaper and giving you total control.
Contact info
9 Miller Court, GL20 8DN, Tewkesbury, United Kingdom
- hello@getdinghy.com
- getdinghy.com
People also looked at
Been trying to contact this company for…
Been trying to contact this company for over a month.
10+ phone calls and multiple emails to be told that someone will contact me (which never happens)
If its this hard to start a policy, i cant imagine how hard it would be to submit a claim
26 September 2020
Unprompted review
Reply from Dinghy
Hi Bradley
To update you - I have personally investigated the issue you raised and we have acted on our call handling procedures.
We have now revised our internal call messaging process to ensure that messages are not left with just one person. Unfortunately the 2 phone messages that you had left had been assigned to someone who was out of the office, so hadn't been picked up while they were isolating.
With regards your other concerns; it transpires that a member of the team did reply to the one email you sent. However we can only assume that our reply went into your junk folder. In future, please do check your junk mail if you are expecting a reply from us.
With regards claims reporting - you do not need to call anyone. This is exactly the reason we have built each customer your own Self Service area, where you can manage your policy and report claims.
You can file a claim online, anytime 24/7, from your self service area. The claims team will then contact you directly. No need to wait for hold music, or a reply. We have an excellent claims team, and to date our record is settling a claim within 90 minutes of it being notified.
Finally, please note that we do also have a chat message function that you can talk directly with consultant or leave a message on out-of-hours, if you are not receiving as quick a response as you wish for.
Please let me know if you have any other questions or concerns,
Robert Hartley
Co-Founder
A refreshingly easy experience
Signing up to Dinghy was a refreshingly easy experience: the process was quick, all the information was clear, succinct and well laid out. It was also good value for money. All signed up in minutes. I hope I never have to use it!
10 September 2020
Unprompted review
easy to navigate
15 August 2020
Unprompted review
Really simple and quick application…
Really simple and quick application process
28 July 2020
Unprompted review
Easy as 123
easy set up, simple process, took less than 10minutes, thank you!
21 July 2020
Unprompted review
so far so good
19 July 2020
Unprompted review
Really easy to sign up
Really easy to sign up. Great feature of turning on and off insurance to meet the needs of freelancers and clients.
16 July 2020
Unprompted review
I've been terrified of sorting out…
I've been terrified of sorting out insurance for my coaching practice for far too long, so when I had a look after a friend recommended - no joke, it was done in five minutes and nowhere near as scary or as expensive as I thought it was going to be. Amazing!
7 July 2020
Unprompted review
Reply from Dinghy
Hi Lou! Thank you for your great feedback. Our aim is to make freelance insurance easy to understand and fairly priced, and I'm delighted to hear that was your experience :) Best Robert
Great start
Great, user-friendly platform, all very straightforward and transparent. Made choosing Dinghy for my business insurance very easy!
2 July 2020
Unprompted review
Reply from Dinghy
Thank you for your positive feedback. We work hard to make insurance easy...and I'm delighted you have come on board! Robert
Really easy and quick
1 July 2020
Unprompted review
Reply from Dinghy
Thank you for the positive review. Our aim is to make insurance as quickly and easily as possible to understand and buy. Robert
Seamless set up process
Very easy to set up and the price is unbeatable. I had a couple of questions and customer service was able to get back to me very quickly. So far so good!
30 June 2020
Unprompted review
Reply from Dinghy
Hi Hazel - thank you for the great feedback and to hear that our customer service worked well. Our aim to provide the best insurance service for freelancers, whether that's at purchase or claim. Robert
Very easy to sign up.
1 June 2020
Unprompted review
Reply from Dinghy
Thank you for the 5 star feedback Simone. Welcome on board! Robert
Reply from Dinghy
Thank you for that kind feedback - we are on a mission to improve the way insurance is done, including customer service. Glad to hear it was good for you. Robert
Reply from Dinghy
Thank you for the positive feedback. Great to hear you found it easy to use, Robert
First impressions
I got all the information I needed very quickly; and it was all very easy to understand. The entire sign-up process was timely and seamless.
14 April 2020
Unprompted review
Reply from Dinghy
Glad that you found us, and that your experience was positive!
Do reach out if you need anything at all.
All the best,
Team Dinghy
Get Dinghy - no excuses!
Had heard about Dinghy through the UK freelance community.
Simple to navigate, quick and easy to set up.
Just what I needed!
3 April 2020
Unprompted review
Reply from Dinghy
So glad you came to us Nicole!
Do let us know if you need anything at all.
All the best,
Team Dinghy
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