ETZ Reviews 14

This timesheet app is an absolute nightmare. It is completely stuck in 2005. The interface is clunky, the functionality is terrible, and even the simplest tasks take forever. Syncing barely works and the whole design feels completely neglected. To make matters worse, the customer service team is constantly changing, painfully slow to respond, and often leaves issues unresolved. Unfortunately, this app makes work harder, more frustrating and makes leaving their services incredibly difficult.

The official responses from ETZ are equally infuriating. Instead of taking responsibility, they are defensive and dismissive, quick to push blame. Customers deserve accountability, not corporate spin. Until ETZ completely overhauls this broken and complicated system, dealing with them is a total waste of time.

Just wanted to share the ongoing nightmare we're having with ETZ. Honestly, it's a bit of a joke now – the system's down yet again today! The whole setup feels like it's stuck in the Dark Ages and desperately needs a revamp.

The staff turnover is a whole other story. It's like a revolving door over there, which just adds to the mess. Every time we call, it's someone new, and we're back to square one explaining everything all over again.

The real kicker was when none of us could log in because of an expired SSL certificate. Talk about a security blunder! It's not just annoying; it's actually getting in the way of our work.

And let's talk about the customer service – if you can even call it that. It's like they've barely touched a computer before, let alone understand our problems. We're shelling out a pretty penny for this service, and to get this level of cluelessness in return? Unbelievable. There's clearly a big problem at ETZ, and it needs sorting out fast.

I've got to be honest – I can't recommend ETZ to anyone at this point. There are way better options out there, with up-to-date systems and people who actually know what they're doing.

Seriously, ETZ needs to get its act together, and fast. We need some real solutions and a proper explanation of what's going on.

Complicated system, not user friendly, poor customer service, inexperienced staff, Expensive, really expensive if you want any form of customisation,poor aftercare and quite frankly there are far better options available for online time sheets and invoicing.

Sam is always very helpful and provides support very quick!

OVERPRICED and a nightmare to leave. BUYER BEWARE DO NOT USE.

An excellent timesheet platform, allowing you to customise and merge multiple functions to tailor your needs. The support team and response time for any issues is brilliant, always on hand to help - Katie Vardon has been exceptional support to our business for training and resolving technical issues.

Super product & great training by Katie who has been very supportive for our new staff.

Extremely overpriced (by 75%) compared to competitors, with an inferior product (less functionality than most others) and terrible customer service. We've been charged/invoiced incorrectly multiple times and when we finally decided to leave they refused any kind of refund despite us agreeing it in our contract extension. No wonder most customers are leaving them in droves. I dont usually write reviews but feel the need to warn others. Use at your own risk!

ETZ Timesheets is a superb and user friendly platform for managing timesheets and providing operational and finance solutions for our business.

We use ETZ Timesheets for ALL of our Managers. The ETZ team make the onboarding and the employment process of our Managers a seamless and easy process.

I would like to particularly express a huge thank you to Katie Vardon and Sam Fox. They provide and excellent and professional service at all times. I don’t view them as vendors who provide a service as we work in Partnership and they are my right hand and colleagues!

Its very important to ensure our Managers are always satisfied and don’t have any admin issues or headaches. All queries are responded immediately and efficiently. If there is an issue, it gets resolved asap and solutions are always offered immediately.

We are grateful for the dedication and hard work of ETZ team and look forward to future collaboration.

Valtus UK Ltd

I recently joined a company that use ETZ and had a session with Katie and Sam to walk me through some of its features. I was really impressed with the depth of their knowledge and ability to answer all questions put forward to them.
They have continued to provide ongoing support and have been super quick to respond to any questions raised via their ticket system!

Have been using ETZ extensively over the past 7 years. Covers everything one needs for a Recruitment business - on-line timesheets, invoicing and payments, links to bank and accounting software, compliance and Documents.

The system is easy to use. When there are glitches ( as with every system) the support team are quick to respond and resolve. I enjoy working with them.

Katie & Sam have been such a great help. I haven't used ETZ long but they have given me such thorough training and are always there whenever I need assistance.
ETZ software is a user friendly software and would highly recommend.

The ETZ timesheet portal is brilliant, it has improved the efficiency of my role a lot and it has saved me a lot of time on a weekly basis in getting approved timesheets and invoices issued.
The support I have received has been amazing. Whenever I have a question or unsure how to do something Katie is always at the other end of the phone for me.