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Getflix Reviews 

1,208
•
TrustScore 5 out of 5

4.8

DNS Provider
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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently emphasize the exceptional quality of the core service, which remains dependable over many years of continuous use. Customers consistently praise the reliable streaming performance, noting that network setup is straightforward and the platform operates smoothly. Furthermore, the technical support team receives widespread appreciation for being remarkably fast, respectful, and competent at solving complex problems. Some reviewers were not happy with initial contact hurdles, mentioning difficulties reaching out via the website support link before successfully receiving assistance. A few consumers also experienced occasional data center outages or temporary connectivity disruptions when changing their home internet service providers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a reliable and stable setup that... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Response time

Users describe positive interactions with response time, highlighting that customer support is consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that it is very easy to use on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from the Getflix team in resolving an issue with my content through their VPN. They responded and resolved the issue fast and with clarity of what I needed to do. Been with the... See more

Rated 5 out of 5 stars

The support is very good even with the occasional data center outage that happens from time to to time. Maybe 1-3 times a year. I use it to stream services outside Australia and it works a treat... See more

Rated 5 out of 5 stars

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long i... See more

Rated 5 out of 5 stars

Been using them on the lifetime subscription since 2018. The best service or decision I've made regarding streaming. Moved isps and home and it continues to work flawlessly with DNS setup in my router... See more

Company details

  1. DNS Provider
  2. also in
  3. VPN Service

Information provided by various external sources

Getflix allows users from all over the world to easily access popular global streaming video and music services. Getflix uses Smart DNS and VPN technology to bypass the blocking and open up this amazing world of entertainment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,208)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good product and good support team too

I've been using GetFlix for years now. It works well. It works when others (other VPNs) don't because it has the ability to use location appropriate DNS servers in many (not all) countries. Recently, I was not able to connect to a server in a small country. L1 support took the report and move me onto L2 support and then I was notified by L3 that the server was being repaired (under maintenance) and would return to service soon. I really appreciated them keeping me updated as to what the problem was and them taking steps to fix it.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use service

Have used Getflix's smart DNS service for some years, it's reasonably priced, super simple to use and less intrusive to your over all internet usage than a full VPN. Their support is excellent with prompt responses and knowledgeable agents

30 July 2024
Unprompted review
Rated 5 out of 5 stars

I contacted Getflix about a problem I…

I contacted Getflix about a problem I had connecting to their VPN service. I was promptly responded to by a member of their support team whose assistance quickly rectified the issue. I was totally satisfied with their support service.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

The support team provided clear and…

The support team provided clear and easy instructions to follow to enable me to resolve the issue of my iPlayer not working. They responded very quickly to my feedback regarding the instructions they had sent and then quickly sent me updated instructions which resolved the issue. The support provided is one of the best experiences I have had with a technical support team In any organisation.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast response in resolving issue's

Fast response in resolving the highlighted issue. Issue resolved less than 24 hours. Help Team following up after the issue is resolved is a good thing. Not everyone does it these days. Keep up your good work. Thanks to Rafael aswell.

24 June 2024
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

I’ve been a customer of Getflix for some years now. Anytime an issue arises (which is not very often), the team do their upmost to help resolve as quickly as possible and communicate promptly. Overall, excellent service

19 June 2024
Unprompted review

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