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Getflix Reviews 

1,208
•
TrustScore 5 out of 5

4.8

DNS Provider
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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently emphasize the exceptional quality of the core service, which remains dependable over many years of continuous use. Customers consistently praise the reliable streaming performance, noting that network setup is straightforward and the platform operates smoothly. Furthermore, the technical support team receives widespread appreciation for being remarkably fast, respectful, and competent at solving complex problems. Some reviewers were not happy with initial contact hurdles, mentioning difficulties reaching out via the website support link before successfully receiving assistance. A few consumers also experienced occasional data center outages or temporary connectivity disruptions when changing their home internet service providers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a reliable and stable setup that... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Response time

Users describe positive interactions with response time, highlighting that customer support is consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that it is very easy to use on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from the Getflix team in resolving an issue with my content through their VPN. They responded and resolved the issue fast and with clarity of what I needed to do. Been with the... See more

Rated 5 out of 5 stars

The support is very good even with the occasional data center outage that happens from time to to time. Maybe 1-3 times a year. I use it to stream services outside Australia and it works a treat... See more

Rated 5 out of 5 stars

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long i... See more

Rated 5 out of 5 stars

Been using them on the lifetime subscription since 2018. The best service or decision I've made regarding streaming. Moved isps and home and it continues to work flawlessly with DNS setup in my router... See more

Company details

  1. DNS Provider
  2. also in
  3. VPN Service

Information provided by various external sources

Getflix allows users from all over the world to easily access popular global streaming video and music services. Getflix uses Smart DNS and VPN technology to bypass the blocking and open up this amazing world of entertainment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,208)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best DNS service ever

I've been using this service for years. The support is great, very responsive and very knowledgeable. They always have an answer to any question I might have and usually resolve it within hours.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

As always

As always, one can expect prompt replies and solid advice from Getflix. Been a long time customer and
without them my viewing options would be more limited.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Reset your Router

The prompt reply was the most important. Thanks for that!

In this case, I think the problem was beyond my control. I reset the router as instructed, but it seemed to fix itself a few hours later (overnight).
Regardless, the issue was resolved quickly.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Prompt reply & fix

Tried in vain to fix the problem myself, then contacted the support team at Getflix.
They replied straight away with a quick fix.
Great service today.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Prompt response from support team

Response from Getflix for a query was the fastest I have ever seen from any support team. Even though the communication was via email, it appeared more like a live chat with the rep.
These 5 stars are for the support team for understanding my request\query and acting so quickly on it.
The request was further sent to the network team, hopefully, they can resolve it.

20 January 2024
Unprompted review

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