GetGo Home Loans  Reviews 7,028

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and caring approach, especially for first-time users. Reviewers highlight the efficiency and ease of their overall experience, noting that the process was made simple and manageable. Customer service is frequently highlighted as exceptional, with agents going above and beyond, providing constant updates, and being readily available to answer questions with patience and respect. People are particularly impressed with the quick response times and clear communication. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with repeated document requests and ultimately being unable to receive assistance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and exceptional support... See more

Customer service

Customers had positive experiences with customer service, highlighting exceptional support and dedication.... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, manageable, and... See more

Response time

Consumers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Tried buying house, didn't know how to go about it. Spoke to agent and was referred. What an experience. Chantelle not only worked or dealt with us in a business manner, we were at ease and the way sh... See more

Rated 5 out of 5 stars

5 star experience with Belinda R🙌🙌👌👌👌 From day 1 till the end she was assisting me until the final congratulations. Thank you for holding my hand as this was new journey for me,Your advices an... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more


Company details

  1. Mortgage broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My experience has been great so far

My experience has been great so far, both Ronel and Lauren have been quick with my application. Constant feedback and even working after hours to make sure the process is done quicker.

Thank you so much for the wonderful experience.

Nonhlanhla S

6 March 2026
Unprompted review
Rated 5 out of 5 stars

The only home loan company I will refer without ANY hesitation!

From the outset of what is often a highly stressful and emotionally charged process, Ronel Vermaak has been nothing short of exceptional. Her professionalism, responsiveness, and depth of knowledge immediately instilled confidence. What truly sets her apart, however, is her genuine care for her clients. She is always available, consistently patient, and unfailingly supportive, no matter how small the query or how complex the situation.

Ronel has an incredible ability to act as a voice of reason during moments of uncertainty. Where anxiety could easily take over, she brings calm. Where confusion arises, she provides clarity. Her steady guidance and reassuring approach make an immense difference in what can otherwise feel overwhelming.

It is rare to encounter someone who balances technical expertise with such empathy and dedication. Ronel does not simply facilitate a transaction, she walks alongside her clients, ensuring they feel informed, supported, and confident every step of the way.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Jody-Ann Dearham and GetGo -superb

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days later! Can't recommend her and GetGo Homeloans enough!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Stienie is the best !

Stienie is the best !! She will go out of her way to assist as quick as possible and most important she keeps us updated without us having to phone and get an update !! Excellent service !!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Alice V was so excellent 🙌🏾

Alice V was so helpful to us and patient to take the time and explain until we were on the same page with her. She was such a delight and got us a very nice offer. Big ups to GetGo for their wonderful services.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best is probably an understatement

Wow what an incredible experience. Monique Kuhn assisted us by giving us 2 updates a day and holding our hand every step of the way. She got us a great deal where I don't think we would have been able to get a loan at all on our own. I could not recommend Monique more highly enough for any aspiring home buyers.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Elza to Fairy Godmother

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her communication is on point. Never leaving us wondering what's going on. She always kept us up to date. We highly recommend working with her!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Annelene Williams made the process smooth

Annelene Williams made the experience very easy and helped me make my dream of no longer being anyones tenant come true! She provided a valuable solution to a problem by making a suggestion and it helped me get the home loan I need.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service tailored to the client's needs

My wife and I recently had the pleasure of working with Yolande, an exceptional F&I specialist who assisted with securing preferential bond rates through Investec. We are very satisfied with the service received and the professional manner in which the entire process was handled

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Belinda…

Exceptional service from Belinda Rogers! She made the entire process seamless, easy to navigate within my busy schedule and constantly communicated with me every step of the way. Highly recommend!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with GetGo Home Loans

Meagan de Groot at GetGo Home Loans has provided great and professional service as a bond originator. Her communication was always timeous, and she displayed a good level of competency during the process. I was continuously informed of the bond application statuses at various financial institutions she liaised with and was kept abreast of the steps within the general process.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Ghita has made this nerve wrecking…

Ghita has made this nerve wrecking process so easy, even encouraging me while in the application process with "we are nearly there" She was professional and always kind and helpful, despite her own challenges. She is an absolute inspiration for me and GetGo Home Loans can be proud of her and Elza assisting her when she was not available. Thank you GetGo Homeloans.

27 February 2026
Unprompted review

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