Hearth Reviews 

1,727
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for making the onboarding process extremely simple, guiding them patiently through every step, and answering all questions clearly. People also appreciate the dedicated customer support, highlighting how representatives go above and beyond to ensure everything works smoothly. Some reviewers were not happy with communication issues and responsiveness after initial setup. A few consumers noted difficulties regarding account cancellations, stating that it was hard to get written confirmation and resolve billing concerns. Others mentioned feeling frustrated by aggressive sales outreach and a lack of transparency in loan processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently patient, helpful,... See more

User experience

People report positive experiences with user experience, highlighting how simple and seamless the onboarding... See more

Service

Users describe positive interactions with service, highlighting that representatives are very helpful in... See more

Response time

Consumers find response time to be positive, noting that reviewers experience fast and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra was amazing at helping me understand a few things to do with hearth annd how to incorporate certain things! Quick work while letting us know what’s going on!

Rated 5 out of 5 stars

My experience with Karla was very lovely she was very patient with every question I had and was very helpful with me setting up things that I needed more help with Karla was a great person over all... See more

Rated 5 out of 5 stars

Getting set up with Hearth was such an easy process. Scott was great during the initial consultation helping us pick the best package and making sure we understood how our business could benefit from... See more

Company replied

Rated 5 out of 5 stars

Mariele was great during the onboarding of Harper. She made the whole process simple and seamless. The first weekend Harper was working our phone system, we had a customer tell us they loved our AI ex... See more

Company replied


Company details

  1. Software company
  2. also in
  3. Alternative Financial Services
  4. Contractor
  5. Fence contractor
  6. Payment service
  7. Roofing service

Written by the company

Hearth empowers residential contractors with modern financial tools to increase profitability and streamline their operations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,727)

908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I pay to send you customers? Dumb

Paid over 3k to offer financing to my customers for a year. Nobody wanted it because the rates are high. Never got a job because of this company. They spam my email, always trying to sell additional services like AI receptionist and other things I don't need. They charged my card for a second year for more than 3k again. I called immediately and they got upset that I was upset and got hung up on me by some guy with a heavy accent.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Hearth value their clients

I am writing to express my sincere appreciation for Mariela and the entire Hearth team.

Ever since I began setting up Hopper, Mariela has been incredibly patient and helpful. Despite my busy schedule, she consistently followed up with me over the past few weeks to ensure I stayed on track. Thanks to her persistence, knowledge, and support, I finally got Hopper set up today. Her dedication has made a significant positive impact on my business.

I want to extend a heartfelt thank you to Mariela and the entire team. I am grateful to have been a part of the Hearth family for over five years.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Amanda Hester Was patient

Amanda Hester Was patient, thorough, and more than accommodating on everything that I needed! I started the conversation with a lot of questions and a general lack of understanding for process and flow from start to finish, and left the conversation feeling 1 million times better about everything with what I feel is a great working knowledge and grasp of everything needed to accommodate our customers and get the job done. Thank you, Amanda!

12 October 2026
Unprompted review
Rated 1 out of 5 stars

Dog shit company

Dog shit company, financing options are terrible and most customers dont get approved. When inquired about getting a refund literally not even 24 hours after purchase. NO RESPONSE. This is literally a legal scam, contractor beware! Filed a dispute with my bank

8 October 2026
Unprompted review

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