Get it Repaired Ltd Reviews 248

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Nexus 7 sent in for new charging port. Item returned with charging port not replaced and in addition was told a new battery required. No paperwork sent with returned item and no way to tell if new... See more

Company replied

Rated 2 out of 5 stars

Well at the second attempt they fixed the charger port on my Nexus 7. I am hugely underwhelmed by their service I have to say. They received my tablet on the 4th and it is repaired on the 23rd.... See more

Company replied

Rated 2 out of 5 stars

Our brand new Nexus 7 screen was damaged, being a new device I thought it was worth repairing. However when it arrived back the screen wasn't working properly, with a line down the left hand side o... See more

Company replied

Rated 1 out of 5 stars

Can't comment on quality of repairs as didn't even get that far. Enquired about dropping iphone in for a replacement battery using their stated preferred method of contact (from their website Contact... See more

Company replied

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1.4

Bad

TrustScore 1.5 out of 5

248 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

brilliant service!

Love this place. My nexus 7's screen shattered, so after some research I found this website. I emailed and got a reply straight away, sent my tablet off on the weds about 4pm. By Thursday afternoon I had email updates saying it was fixed, and by Friday at 1pm it was delivered. Thank you, Get it Repaired!

2 June 2013
Unprompted review
Rated 5 out of 5 stars

Resurrected iPhone!

My iPhone 4 had switched itself off and just wouldn't respond to anything. When I took it into Apple they said that it was effectively dead and any data that I hadn't backed up (which was maybe a couple of weeks' worth) was gone too.

Apple gave me a choice of spending £120 for a refurbished hand set, signing up to a new tariff (which wasn't an option for me) or spending £529+ on a new iPhone 5.

Luckily I decided to do a bit of research before deciding and found Get It Repaired. They had my iPhone returned to me in four working days (including shipping time) for a total cost of just over £50. All my data was there and they even put a full charge on the battery.

I can't really think of a way that they could improve on the service that I got. I've already recommended them to family and friends and they (rather than Apple) will be my first port of call if I ever have another problem.

23 May 2013
Unprompted review
Rated 5 out of 5 stars

Easy to order online and returned very quickly

I sent my my Nexus 7 off on Tuesday. It was fixed on Wednesday and returned to me by Thursday morning.

Ordering online is easy and painless. Once they receive your item they email you to tell you they have received it. You then receive an email to say it is being repaired and then a final once to say it has been fixed.

The new screen looks great. Very happy with the service and the ease of using it online.

23 May 2013
Unprompted review
Rated 5 out of 5 stars

fantastic in everyway

The phone was delivered to you on the tuesday and i had it returned to me on wednesday in full working order i was kept up to date via every stage from delivery, repair and testing of device excellent service will recommend you

15 May 2013
Unprompted review
Rated 5 out of 5 stars

Just Outstanding Service!

My daughter was devastated when she dropped her HTC One x shattering the screen. Amazingly it still worked but obviously wasn’t going to last long. I found Get It Repaired online and with a certain amount of trepidation sent off her phone. It arrived back 2 days later! Fantastic service! I will recommend Get It Repaired to anyone damaging their phones.

15 May 2013
Unprompted review
Rated 5 out of 5 stars

Fast and efficient.

My Nexus 7 had a broken screen; they repaired it and returned it to me exactly when they said they would. The price was reasonable and I can highly recommend them to anyone with a problem of this nature.

15 May 2013
Unprompted review
Rated 5 out of 5 stars

Perfect! Great service

Perfect service! Was abit wary of sending my phone off at first! Sent a couple of emails in which I had super quick replys! Sent phone off on a Tuesday and got it back before 1pm on Thursday! Incredible job on repair I couldn't be more pleased!

3 May 2013
Unprompted review
Rated 5 out of 5 stars

thanks for trying, but screen fix not great - blue ting to display, and washed-out look

---original review:
profesionalism, turnaround time, cost etc all good, but unfortunately the screen replacement on my iPhone 4 has not turned out too well. The display now has a blue ting, and looks washed out. This is particularly apparant at an angle, but is present even completely face on. This was immediately obvious, and is quite clear when compared side-by-side with the replacement iPhone 4 I also have.

---update:
GIR contacted me directly about this, and I have to say the Customer Service was faultless, and we have now sorted it out. I have updated to 5 stars now as I am really pleased with the personal attention I got.

1 May 2013
Unprompted review
Get it Repaired Ltd logo

Reply from Get it Repaired Ltd

This issue has been resolved directly with the customer.

The problem was found to be from a bad batch of screens from our supplier. Steps have now been put in place to ensure this will not happen again.

Rated 5 out of 5 stars

an excellent service

I chose this company based on the reviews. I posted an iphone off monday morning to replace a cracked screen, and received it back wednesday lunch time. I got an email at every stage of the repair, from phone being received through repair, testing and dispatch. The phone is good as new. Could not ask for more. Perfect, well done Get It Repaired Ltd. I would not hesitate to recommend.

28 April 2013
Unprompted review
Rated 5 out of 5 stars

Does exactly what it says on the tin !! Brilliant !!

Faultless service !!
I read all reviews before sending off my phone, too good to be true I thought, but not so. The same day they received my phone I had an e mail update with fault explained, closely followed by a phone call with the cheapest quote I had had. Repair done that day and phone dispatched all backed up with e mails, 4 days from posting to receiving back, brilliant !. Don't hesitate an excellent company.

16 April 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely superb, fast and trustworthy service

We sent my daughters Iphone 3GS in as none of the external buttons / headphone socket worked. We were in the hands of the honesty of Get it Repaired, they could have said it was anything. Within one day we had a reply back to say it was just a cable loose inside and there would be no charge other than the minimum diagnostic charge. Fantastic !!!!!

15 April 2013
Unprompted review

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