Jobber - Field Service Software Reviews 143

Been a great experience for us so far. We're a smaller home repair business and have used Jobber for almost 2 years now. Really enjoy the simplicity of it, keeps us moving forward and focused on the main steps of every job: assess, quote, work, invoice, followup. Simple!

We compared a lot of options before choosing them, and are still happy with it. They seem to be making good adjustment and tweeks, while still maintaining the sharpness and straightfoward features that originally attracted us. Not looking for something with a million features requiring a full time programmer to understand :)

Edit: reading some of the complaints below, I’d like to share some additional thoughts: every interaction me and my team have had with their customer service has been great, our accountant is able to integrate Quickbooks online with the jobber app, and I’ve never had an issue with any antivirus software. People are entitled to their opinions/experience, but I haven’t ran into those issues.

Oh my goodness what more than I say about Jobber, this software has let me have my life and time back! The ability to schedule reoccurring jobs makes planning easy.
The team at Jobber is also second to none, if you have any issue at all the team is there to help you succeed! We have grown noticeably since joining on with Jobber. I look forward to continue the great partnership we have!

I’ve been using chopper to schedule all of my appointments for the past five years. There have been so many additional benefits added to the software over the years, and it’s anlways exciting to see what comes next. The different tools included our second to none, and becoming more useful every day. Recently with the marketing tools they’ve added with email campaigns, it has made it easier to follow up with leads and convert new quotes to jobs than ever before. Plus the new way is there getting ready to implement AI into the software or absolutely mind blowing 🤯

Honestly, there’s never been a better time to be a Jobber user. Well worth the investment, couldn’t run my business without it.

Since I decided to use Jobber for my cleaning company I have grown 100% safer, more reliable and more professional

We recently made the switch from Thryv to Jobber and have been very satisfied in the transition and the added features that Jobber provides. Jobber is very user friendly for both the field techs and the administration staff. Jobber has made administration tasks easier to manage by offering a large range of automated workflows. Jobber has been very thoughtful in the changes/upgrades they have made and have been careful to allow end users flexibility choose which features to use.

BEST FIELD SERVICE SOFTWARE & CUSTOMER SERVICE IN THE WORLD!!!

We have been using Jobber for several years. We find it fits our needs with Quoting, Job Completion, and Invoice. It works almost flawlessly with Quickbooks Online, and we use Jobber Payments to make it easy to track. We would highly recommend Jobber to any small service businesses.

had this guys for two years .didnot link to xero .when i cancelled we lost all of our client info .They are also super expensive .use australia companys

The customer service reps are confusing and the platform even worst.

Jobber used to be a great platform for small businesses! We used them for over four years. Their customer service today is absolutely horrible! If you ask to escalate your issue to a supervisor they try to talk you down, and then tell you it will be 3-5 business to hear back! We are in the process of downloading all of our invoices and reports to cancel our $300 monthly subscription. They also now charge for every employee you list! I had to delete all of ours because it was over $500 a month! If I can’t have my employees log in for time what’s the point of having a subscription! They lost us as a long term customer.

Jobber is a good software. Cancelled after one year.

Been using jobber for years I had my first credit card dispute. Jobber pretends to have a counter dispute process they do nothing and instantly take the money from your account and return it to the customer worse yet they do NOT make the customer sign anything when they pay via a secure link so it shows a s card not present unsecured and helps the customer rip you off. I will be looking for a replacement.

We ordered Jobber and paid for one year upfront, this was 2 weeks, weve never been able to login or use the system since, the "tech team" are usless. Weve requested a refund and have been told no.

Although it has some great features, here are my top reasons I would not recommend using Jobber. Like the previous review, the longer we use it, the more flaws we are finding.

1. You cannot see the value of a job or the value of a day anywhere on the scheduling view even if you click on the job in the schedule view. Instead you have to leave the schedule page and create a report and view the totals there which is made even more complicated if any if the jobs are a one off job which end up having multiple visits as the report duplicates the balance for that job. This wouldn't be an issue if you could toggle the job from one off to reoccurring job but you cannot, (another bad feature) you have to delete the job and create a new one instead.
Not being able to see the value of a job makes planning your week as an employer much longer.

2. You cannot automate invoicing for one off jobs Instead, you have to manually invoice (Defeating the purpose of having automating software) or create a custom schedule for a reoccurring job and set the job to happen just once.

3. Jobber cannot send automated invoices to customers unless they save a bank card to their account....? Really? We have lost automated invoicing on 2/3 of all of our regular work due to this.

4. When you create one invoice for a single customer for jobs on multiple properties, the services that have been itemised for each property originally are now collectively put in one row and the property names are put in a separate box at the top of the invoice so you can no longer reference what services where at which property. The customer can also not see which service was for which of their properties. An awful feature.

5. Reoccurring jobs cannot be grouped into categories (Rounds). If for example you have 400 4 weekly window cleaning jobs, on every software I've used or seen, you group these jobs into rounds for logistics purposes, makimg scheduling a quick task. With Jobber, they're just chucked on the planner every week and you have to rearrange them every.single.week.

6. When you create a custom work sheet which is an amazing feature, the only way to view it is from the schedule view. You cannot see it with all the other attachments when you send an invoice for example. Instead, you have to download it from the schedule view, save it to your desktop, upload it back to the job and then you can see it with all the other attachments 🥴

7. You cannot record a payment for a job from the app. If you have staff and they collect payments, they cannot mark the job as paid. They would have to write in the notes and hope that whoever is in the office sees the note.

8. Booking confirmation is sent to the main customer only and not the telephone number of the property. For example, you have an estate agent who is the main customer and they have 100+ properties with tenants in. When you book a job with one of the 100+ properties with the tenants details, who do you think the txt should go to? The property owner. Who does it actually go to? The estate agent.

I cannot stress enough just how awful this software is. The scheduling view, the bulk invoicing page, there are so many things that make what could be an incredible bit of software dreadful.

good to start off but the longer you are with them you start to see gaps

Scam site. Do not trust. They steal peoples money. Avoid at all costs

Whenever I try to upload my logo to my dashboard, my anti-virus goes crazy, saying the "getjobber" website is a phishing scam website. Be cautious of your personal and payment information on here! I chose to not use this service! I asked them about it, and they had no idea supposedly.

Jobber unapologetically accepts and continues to employ false and/or misleading advertising regarding its integration with the accounting software QuickBooks.
When raising this with a Customer Support Manager, I was advised that the wording was intentional and he acknowledged that it was misleading and didn't represent the limitations of the product. Despite this acknowledgement, I was denied a refund because it's "against their policy."
This could have all been avoided had I utilised the 14-day free trial. Unfortunately I opted against this because in using the free trial the website clearly stated that I would have forfeited a considerable discount (20%) on the annual fee (which, for a new, small business, this is significant).
If you decide to proceed with this product, I URGE you to trial it and not purchase the product outright. Better yet, avoid the product entirely and go with a much more ethical business such as Tradify!

We searched for a long time to find something suitable, jobber fit the bill perfectly. Amazing software, amazing support! Highly recommended

All around great!!! Worth every penny!!!