**Misleading advertising, toxic products, and a return process designed to stop you** This makeup kit was advertised as "playsafe" but contains harmful toxins - completely unacceptable for a pr... See more
Company replied
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Terrible Terrible. I ordered a telescope for my niece's birthday. External and internal packaging arrived damaged . The company asked me to test the telescope to verify that it had been damaged in tr... See more
Company replied
Fast shipping, helpful customer service. Paint is easy to use and vibrant. Washes off easily with just water.
The product came in good time and was as described. I did ask to return it though as I realised it wasn't right for my grandchildren. The company responded quickly and offered me a return or a parti... See more
Company replied
Company details
Written by the company
At Getkidzly, we believe in supporting families at every stage of life. We’re a European family brand dedicated to making everyday life easier, happier, and more connected. Our collections include thoughtfully chosen toys, soft children’s clothing, maternity essentials, and creative DIY kits all designed to bring comfort and joy. We believe in the power of play as a way for children to grow, imagine, and learn with confidence. Every product is made with safe, durable, and family-friendly materials, chosen with care. From newborn snuggles to playful adventures, we’re here to help families grow, bond, and thrive every step of the way.
Contact info
Wolbromska 18/1B, 53-148, Wrocław, Poland
- +18884280227
- info@getkidzly.com
- getkidzly.com
3.0
Average
212 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All items are from CHINA!!!!
All items are from CHINA!!!!!
You are buying through websites with .xx depending on the country you’re in, well written and translated into your languages and then the packages comes in minimum 15 days, from China with the products all squashed up.
If I want to buy Chinese made products I directly would go to said websites. I’m so upset that it’s a shop trying to look like it’s not made in China.
Products are ok but nothing special. I’m extremely upset.
18 November 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize that the origin of the products and the delivery experience did not meet your expectations. We understand your frustration.
To address your concerns personally, please contact us at info@getkidzly.com.
Best regards,
The Kidzly Team
I completely satisfied with ordered…
I completely satisfied with ordered goods, a little bit longer than expected wait for toys, but support team answered on my queries during the day and that was good.
9 October 2025
Unprompted review
Reply from Getkidzly
Hello there!
Thank you for your positive feedback! We're delighted to hear that you're completely satisfied with your order and that our support team could provide you with timely assistance, even though the delivery took a bit longer than expected.
Should you need any future assistance, please don't hesitate to contact us at info@getkidzly.com.
Best regards,
The Kidzly Team
They took my money
They took my money. I have not received a tracking number or the items I bought. This site is a scam.
29 October 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We are sorry to hear that you have not received your tracking information yet, leading you to feel this way.
To address this personally and resolve the situation, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
I ordered my order 17 days ago and…
I ordered my order 17 days ago and didn't get any link to follow order, Noone is replaying on emails and phone.
This is fraud.
10 October 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize for the extended delay in providing your tracking information.
Сould you please contact us at info@getkidzly.com so we can resolve this for you personally? Thank you in advance
Best regards,
The Kidzly Team
I asked for a track and trace because i…
I asked for a track and trace because i didn't receive any. after 5 days i still did not received it. so how will i get my money back?
23 October 2025
Unprompted review
Reply from Getkidzly
Good afternoon,
We sincerely apologize for the delay in providing your tracking information and the concerns this has caused.
To resolve this personally and ensure you receive assistance, please contact us directly at info@getkidzly.com.
Best regards,
The Kidzly Team
A****
Item was as described and I am really happy with it. Asked for a shipping number and was given one the same day.
15 September 2025
Unprompted review
Reply from Getkidzly
Thank you for your positive feedback! We're delighted to hear you're happy with your item and that we could provide the shipping number promptly.
We hope to welcome you back soon!
Best regards,
The Kidzly Team
Kids Instant Print Digital Camera
When I ordered the item, it arrived on time,no fuss, it matched my expectations and gave and continues to give great pleasure to my 6 year old niece. She said it was her best present ever.
10 March 2025
Unprompted review
Reply from Getkidzly
Thank you so much for your kind words! We're thrilled to hear that the camera arrived on time and that your 6-year-old niece is enjoying it so much. Making children happy is exactly what we aim for!
We hope to see you again in our store!
The Kidzly Team
I have ordered shoes 10 days before
I have ordered shoes 10 days before, still i have not received my order. I have emailed them but they haven't responded yet. Im worrying.
4 October 2025
Unprompted review
Reply from Getkidzly
Hello,
I sincerely apologize for the delay in receiving your order and for the lack of response to your email. I understand your concern, and we want to resolve this for you immediately.
Please contact our team directly at info@getkidzly.com. Your case will be prioritized, and I will personally ensure it is resolved promptly.
Thank you for your patience and for giving us the opportunity to make this right.
Ordered and paid for a product which…
Ordered and paid for a product which was never delivered. They don't respond to my emails. No refunds. No phone number or address available. Getkidzly are frauds. Don't buy anything from them.
23 September 2025
Unprompted review
Reply from Getkidzly
Hello,
I sincerely apologize that you haven't received your order and could not get a response from us. This is not the experience we want for our customers, and I understand your frustration.
Please contact our team directly at info@getkidzly.com. Your case will be prioritized, and I will personally ensure it is resolved promptly.
Thank you for giving us the opportunity to make this right.
Falling sticks gsme
Order arrived with a damaged box and the box was stuck with sellotape...
Cannot trust the product inside as it was tampered with and appears to be a return....
15 August 2025
Unprompted review
Reply from Getkidzly
Hello,
I sincerely apologize for this order issue. We want to fix this for you immediately.
Please email our team at info@getkidzly.com. Your case will receive our highest priority to resolve this situation.
Thank you for your patience.
Reselling stuff from china nice job and…
Reselling stuff from china nice job and then asking alot more then the normal price not taking the good picures from the product sending somthing els ... weldone
8 April 2025
Unprompted review
Reply from Getkidzly
Hello,
I'm sorry to hear that the product you received did not meet your expectations. We take such feedback very seriously.
Please contact our team at info@getkidzly.com so we can address your concerns directly and find a solution for you.
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