Get Laid Beds Reviews 

7,257
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making interactions pleasant and informative. Many people highlight the seamless service, from initial consultations in the showroom to efficient ordering and timely delivery processes. Reviewers are particularly impressed with the high quality and design of the products, often describing beds as beautiful, solid, and comfortable. The quick lead times and the ease of assembly, often performed by skilled delivery teams, also stand out as significant positives. Customers frequently express overall satisfaction, with many recommending the company for its reliable products and excellent customer care.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, efficient,... See more

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the excellent... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more

Company replied

Rated 5 out of 5 stars

What a fantastic UK based company, me and my wife travelled 4 hours around trip to visit there show room. It was exactly what we needed todo to see all the different designs and woods they offer. Bonu... See more

Company replied

Rated 5 out of 5 stars

Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all don... See more

Company replied


Company details

  1. Bedroom furniture shop
  2. Bed shop
  3. Furniture maker
  4. Furniture Manufacturer
  5. Mattress Shop

Written by the company

Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(7,257)

1,667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service from Steven and Elisha. I needed a bespoke leg length and all my requirements were dealt with quickly and professionally.
From first contact to ordering it was a very positive customer service/experience.
🙂

8 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello David,

Steven and Elisha are fantastic so it lovely to see they gave you such a positive experience!

Chris

Rated 5 out of 5 stars

Great customer service and quality beds

We required two additional bed slats due to changing our mattress. Elisha was very helpful in assisting us with that additional order and the slats were received the following week. We originally ordered our bed in 2021 and the quality of the bed is excellent. That, combined with the good customer service we have had recently are deserving of 5 stars.

7 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Lydia,

Thank you for leaving this review Elisha really is a star!

Chris

Rated 5 out of 5 stars

Elisha was fantastic at helping me…

Elisha was fantastic at helping me decide what bed to purchase. She was very informative and honest.
We already have 3 beds from here and I can’t fault them at all

8 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Karen,

Thank you for coming in to see us at our showroom!

We appreciate your continued support!

Chris

Rated 5 out of 5 stars

Very helpful and polite service from…

Very helpful and polite service from Todd and Paulo. They were very quick as well assembling the bed

8 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Ben,

Thank you for taking the time to leave this review it means a lot to us!

Chris

Rated 5 out of 5 stars

I totally love the bed

I totally love the bed. It’s so sleek and super comfy. Todd and Paulo were great and very efficient at building the bed in our loft room. Even when there was a slight issue with the bed. They sorted it really quickly and the customer services were extremely helpful. I would absolutely recommend Get Laid Beds.

8 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Elizabeth,

Todd and Paulo do a fantastic job so thank you for this! I am pleased to see we could sort your issue out so quickly.

Chris

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and professional

8 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Lorenzo,

Thank you for leaving this review it means a lot!

Chris

Rated 5 out of 5 stars

ELISHA was fantastic

ELISHA was fantastic. She was prompt and eager to help. Keen to receive the bed - hope it keeps up to the stds of the service so far! 😊

8 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Sumeet,

Thank you for this lovely review! Elisha does such an incredible job!

Chris

Rated 5 out of 5 stars

George gave excellent advice

George gave excellent advice. Very helpful and took time to explain things. This was much appreciated.

7 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello NP,

Thank you for this review.

George is a star so this is great to see!

Chris

Rated 5 out of 5 stars

Adam was fantastic

Adam was fantastic, and on such a hot day as well. He even helped me put the mattress on top of the bed for me. Very polite and professional. Thanks again Adam!

7 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Rebecca,

Thank you for leaving this review! Adam does an amazing job so this means a lot!

Chris

Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with this company from start to finish. Their customer service has been exceptional every step of the way.

The beds come from England, and unfortunately, the box arrived a little banged up during transit, causing a few parts to be damaged. I emailed their customer service, and they responded almost immediately. They quickly shipped the replacement parts without any hassle, making what could have been a frustrating experience completely stress-free.

I also had a question while assembling the bed, and Elisha, their customer service representative was incredibly helpful, patient, and knowledgeable. It's refreshing to work with a company that truly stands behind its products and takes such great care of its customers.

The bed itself is beautiful and exactly what we were hoping for. Based on this experience, we wouldn't hesitate to purchase from them again. In fact, when we're ready to furnish our guest bedroom with a similar bed, they'll be our first choice.

Highly recommend this company if you're looking for quality products backed by outstanding customer service!

30 June 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Carlos,

Thank you for leaving such an in depth review!

Our whole team work so hard so this means a lot to us!

Chris

Rated 5 out of 5 stars

Great company would definitely…

Great company would definitely recommend to everyone looking for a new bed. Top quality and great design. Very easy to assemble. Excellent customer service. Grace was very helpful with an order inquiry. Quick response and resolved immediately.

7 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Oliver,

I am glad we could resolve the query so efficiently!

Chris

Rated 5 out of 5 stars

Grace was a real help

Grace was a real help. Pateintly dealt with my queries and answered promptly.

7 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Guy,

Grace is a real star so thank you for this!

Chris

Rated 5 out of 5 stars

Brilliant bed, great service

Buying from Get Laid Beds was a fantastic experience from start to finish. The website was easy to use, and getting wood samples first made it simple to choose the final finish. I was highly impressed by the quick lead time, less than 3 weeks for a built-to-order, handmade bed!

On the day, Adam and Sean were great. Very friendly and professional, and they did an incredible job putting a double bed together in a pretty tight room. They were so quiet and efficient that I was able to continue working in the room next door. The solid maple bed looks brilliant and feels really solid. Absolutely worth the extra cost for the assembly service. 5 stars

6 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Declan,

The guys do such a fantastic job so this is great to hear!

Chris

Rated 5 out of 5 stars

Grace and Steven at Get Laid Beds gave first-class service.

Ordered a solid pine king frame — clear updates at every build stage, and when I added floating shelves after ordering she sorted it fast, answered my questions on the phone, and resent an updated confirmation with no fuss. Prompt, knowledgeable and easy to deal with. Will update on the bed once delivered.

Update 10/07: Post-purchase service equally strong — Steven honoured a sale price that had already expired and refunded the difference within the hour. Rare to see this level of care on both sides of payment. Genuinely impressed with how this order’s been handled start to finish.

6 July 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Anthony,

Grace is a star so thank you for such kind words!

Chris

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