Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more
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Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.
Barn 3-5, Wharf Way, LE2 9UT, Leicester, United Kingdom
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Very quick and efficient service from Steven and Elisha. I needed a bespoke leg length and all my requirements were dealt with quickly and professionally.
From first contact to ordering it was a very positive customer service/experience.
🙂

Reply from Get Laid Beds
We required two additional bed slats due to changing our mattress. Elisha was very helpful in assisting us with that additional order and the slats were received the following week. We originally ordered our bed in 2021 and the quality of the bed is excellent. That, combined with the good customer service we have had recently are deserving of 5 stars.

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Elisha was fantastic at helping me decide what bed to purchase. She was very informative and honest.
We already have 3 beds from here and I can’t fault them at all

Reply from Get Laid Beds
Very helpful and polite service from Todd and Paulo. They were very quick as well assembling the bed

Reply from Get Laid Beds
I totally love the bed. It’s so sleek and super comfy. Todd and Paulo were great and very efficient at building the bed in our loft room. Even when there was a slight issue with the bed. They sorted it really quickly and the customer services were extremely helpful. I would absolutely recommend Get Laid Beds.

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Reply from Get Laid Beds
Delivery and installation in a small space was conducted brilliantly with no fuss or bother - highly recommend!

Reply from Get Laid Beds
ELISHA was fantastic. She was prompt and eager to help. Keen to receive the bed - hope it keeps up to the stds of the service so far! 😊

Reply from Get Laid Beds
George gave excellent advice. Very helpful and took time to explain things. This was much appreciated.

Reply from Get Laid Beds
Adam was fantastic, and on such a hot day as well. He even helped me put the mattress on top of the bed for me. Very polite and professional. Thanks again Adam!

Reply from Get Laid Beds
We had an outstanding experience with this company from start to finish. Their customer service has been exceptional every step of the way.
The beds come from England, and unfortunately, the box arrived a little banged up during transit, causing a few parts to be damaged. I emailed their customer service, and they responded almost immediately. They quickly shipped the replacement parts without any hassle, making what could have been a frustrating experience completely stress-free.
I also had a question while assembling the bed, and Elisha, their customer service representative was incredibly helpful, patient, and knowledgeable. It's refreshing to work with a company that truly stands behind its products and takes such great care of its customers.
The bed itself is beautiful and exactly what we were hoping for. Based on this experience, we wouldn't hesitate to purchase from them again. In fact, when we're ready to furnish our guest bedroom with a similar bed, they'll be our first choice.
Highly recommend this company if you're looking for quality products backed by outstanding customer service!

Reply from Get Laid Beds
Great company would definitely recommend to everyone looking for a new bed. Top quality and great design. Very easy to assemble. Excellent customer service. Grace was very helpful with an order inquiry. Quick response and resolved immediately.

Reply from Get Laid Beds
Elisha was particularly helpful when we made our original order and again later when we added to it.

Reply from Get Laid Beds
Grace was a real help. Pateintly dealt with my queries and answered promptly.

Reply from Get Laid Beds
Adam assembled 2 beds super quick and efficient. Amazing service!

Reply from Get Laid Beds
Buying from Get Laid Beds was a fantastic experience from start to finish. The website was easy to use, and getting wood samples first made it simple to choose the final finish. I was highly impressed by the quick lead time, less than 3 weeks for a built-to-order, handmade bed!
On the day, Adam and Sean were great. Very friendly and professional, and they did an incredible job putting a double bed together in a pretty tight room. They were so quiet and efficient that I was able to continue working in the room next door. The solid maple bed looks brilliant and feels really solid. Absolutely worth the extra cost for the assembly service. 5 stars

Reply from Get Laid Beds
Ordered a solid pine king frame — clear updates at every build stage, and when I added floating shelves after ordering she sorted it fast, answered my questions on the phone, and resent an updated confirmation with no fuss. Prompt, knowledgeable and easy to deal with. Will update on the bed once delivered.
Update 10/07: Post-purchase service equally strong — Steven honoured a sale price that had already expired and refunded the difference within the hour. Rare to see this level of care on both sides of payment. Genuinely impressed with how this order’s been handled start to finish.

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Reply from Get Laid Beds
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