Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more
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Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.
Barn 3-5, Wharf Way, LE2 9UT, Leicester, United Kingdom
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Replied to 65% of negative reviews
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I was making some initial general enquiries which became a mini Q&A email chain. Every question was answered to my satisfaction boding well for a potential order. Main contact was Elisha, supported by Finley

Reply from Get Laid Beds
We ordered the low-loft bed base for our super-king mattress including assembly. Our delivery was an excellent white-glove experience but we are based in the England East Midlands area.
Adam was the delivery guy who delivered our bed base and he was punctual and polite. He brought all the bed base parts to our designated room, installed it, moved our heavy Vispring mattress onto the bed base and took away all the packaging without leaving any mess.
I was really delighted after having read some of the negative reviews online and the company having a rather bemusing name (in-laws thought I was up to no good buying from them).

Reply from Get Laid Beds
Great service, will recommend to everyone thank you for your service, Nicola was brilliant and guided me through everything thank you

Reply from Get Laid Beds
I had questions regarding measurements of a bed I am planning on buying aswell as various samples. Spencer at get laid beds responded to me quickly, was very informative and helped me with any questions. Thank you Spencer, very friendly and helpful. Great customer service.

Reply from Get Laid Beds
Adam was very efficient and professional in putting together the bed. It was done in 15 mins - and was definitely worth paying for the assembly. Neha

Reply from Get Laid Beds
Adam arrive with the bed at the advised time. He was very courteous, and put together the bed very quickly, even though he was on his own. Bed looks great. Time will tel as to how it holds up, but so far so good.

Reply from Get Laid Beds
Visited the showroom today as I’ve had my eye on the Cotswold bed frame for a while but wanted to see it in person before ordering. Was greeted by George, who was really helpful and answered all our questions clearly & thoughtfully. Made sure we left the showroom with no unanswered questions & some samples between two colours I am interested in! Thank you George!

Reply from Get Laid Beds
Customer service excellent. Helpful and lots of automated updates on progress. Delivery team (Adam and Pete) very efficient, helpful and nice.
Bed looks great. Looking forward to trying it out,

Reply from Get Laid Beds
Amazing service. We arrangé an exchange for a slightly larger bedframe. We received a estimated arrival time the day prior and a call just before arrival. Adam and Pete dissembled the previous frame and installed the new one in less than an hour. They were very polite and efficient!

Reply from Get Laid Beds
Wonderful customer service from Elisha! Thank you for looking after me and answering my concerns. If the new bed is as good as the service, I will sleep very well in future!

Reply from Get Laid Beds
Just perfect
Nowadays it is so rare to find trustable supplier.
All has been fine and the serice support (Grace) is very friendly, professional and reactive.

Reply from Get Laid Beds
Terrible mattresses. Bought one and it started deforming after only one year of use. I rotated it regularly and it still ended up unusable. I have really bad back issues so having to sleep on this bed has been a torture.

Reply from Get Laid Beds
Recommended by a friend, our space Saving oriental bed from Get Laid Beds did not disappoint. Ordering from the website was easy, with examples of how your frame will look with various finishes and extras with a great price considering it is solid natural wood, the options and being made to order. Delivery was hassle free with a delivery window on your chosen day, to help you plan your day. GLB customer service made things easier when we needed to update our contact details - thanks Steven!! Really happy with our choice of frame and it looks and feels great. 5 out of 5, no notes!

Reply from Get Laid Beds
We visited the showroom today and bought an Oxford Bed. The sales consultant Spencer was brilliant. He welcomed us really warmly, and made sure we had the information we needed to make a decision. He was really knowledgeable, helpful and with his guidance we bought a beautiful bed. Thank you to Chris as well for pointing us in the right direction, We will definitely be back!

Reply from Get Laid Beds
The beds are good, but don't buy the mattresses. Paid more than £500, after 2 years I tried to activate the warranty because the mattress became uncomfortable. With a sagging of 4.5cm, they said it was normal. I rotated the mattress regularly. No refund or exchange was offered. Stick to an Ikea mattress.

Reply from Get Laid Beds
Spencer was great and helped me with ease, sorted the problem as soon as i told him what had occurred . Great service, highly recommend!

Reply from Get Laid Beds
Adam & Pete were great - friendly, helpful and assembled everything really quickly.

Reply from Get Laid Beds
Very happy with the quality of the bed and Adam and Peter who delivered it were very helpful, professional and polite.

Reply from Get Laid Beds
I have just made my second purchase of double bed and mattress from this company, returning as I was so impressed with my first buy. From ordering to delivery with ten days and the service throught, excellent. I have been regularly updated via email, informed of delivery time via text and a knock on my front door within 20 minutes of scheduled time. The entire process has been excellent and the product, I am over the moon with, excellent build quality and definitely value for money. I would recommend this company to all family and friends, worth every penny, excellent value for money and an old school approach to customer service.

Reply from Get Laid Beds
Thank you Grace and Get Laid Beds for a brilliant service again.
I emailed to see if i could just buy 2 new legs, to change my bed to a platform style, without the headboard.
Grace replied really quickly and sorted it all out. Polite, efficient and friendly.
The product is fantastic too, high quality and easy to put together.
Thanks so much, highly recommend this company, and Grace.

Reply from Get Laid Beds
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