LumiLight Reviews 3,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,198 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and brightness of the products, finding them highly effective for various tasks and activities. Many highlight the ease of use, comfortable wear, and innovative features like the hands-free wave button, which significantly enhances their user experience. Reviewers also frequently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged, often exceeding expectations even during busy periods. However, some customers experienced issues with delivery, including delayed or lost orders, which caused frustration. A few other people also felt that certain items, like a small flashlight, stopped working shortly after purchase or arrived defective, losing charge almost immediately.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing delight and satisfaction... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as fantastic,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and reliable shipping,... See more

Order

People report positive experiences with order, praising the ease of ordering and the overall process,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's comfort and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my mum a gift from Lumilight before Christmas which came quickly, was well packaged and she really loved it. I then bought myself some things which again arrived quickly and well packaged and... See more

Rated 5 out of 5 stars

Website is very clear and easy to use. Very informative of what each product is/does. Placed 2 separate orders. Received both quickly. Ordered Lumi light and a few mini flashlights. Wow, great product... See more

Rated 5 out of 5 stars

I ordered four of these headlamps for Christmas gifts. Unknowingly, my married daughter did the same! Therefore, each of the gentlemen in our family now owns two Lumilights and are thrilled. I have... See more

Rated 5 out of 5 stars

I bought my husband a Lumilight for Christmas and immediately regretted not taking up the offer so I could get one too. Rookie error. But, I sucked it up and now I’ve got my very own and absolutely d... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Although Evri didn’t deliver my parcel…

Although Evri didn’t deliver my parcel to my house, they threw it under my neighbours car, I contacted Lumi telling them about the problem and they replied very quickly and even said they would be investigating this with Evri and were appalled to hear of my bad experience. They refunded my delivery charge and were so helpful and friendly, I would highly recommend them and the lights are brilliant too. If a small business takes the time to come back to you to resolve an issue, then they are a fantastic business, so thank you again for all your help in sorting it.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, especially the wave your hand on/off fuction,it has replaced my heavy clunky head lamp and there is no going back!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

The product is quality and the company…

The product is quality and the company are very communicative. Unfortunately the first light was faulty and I messaged the company and received a prompt positive response and the light was replaced immediately. I’m so grateful . I would absolutely recommend this product and the company.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Problem fixed quickly

We had a problem with one of the lights and we received a replacement. My husband uses it to walk our dog. My son and son-in-law use theirs when running in the early morning. Thanks.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I placed an order of several headlamps and received a mini flashlight as a bonus for ordering. The headlamps are awesome and I’m very pleased with the bright and wide illumination of the lights. The mini flashlight, unfortunately, was defective and wouldn’t even charge. Customer service was very quick to respond to my inquiry and helped remedy the problem. They asked for a video showing how the light was defective and then promptly sent a replacement. I was very impressed with the rapid and professional response to my issue and how they helped. I will definitely place another order!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The purchase went without a hitch

The purchase went without a hitch, and was delivered on time. I have since used the head torches at work and have so far found them to be comfortable and extremely effective. The best head torch I have ever used, and great value.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Head lamps

Items were as described and arrived timeously. They were presents and everyone seems pleased with them

23 February 2026
Unprompted review

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