I bought my mum a gift from Lumilight before Christmas which came quickly, was well packaged and she really loved it. I then bought myself some things which again arrived quickly and well packaged and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great experience with…
Had a great experience with lumilight,bought 3 for Christmas gifts and all 3 guys love them,and they are easy to use . My dad is 82 and he loves his and how easy it works and how extremely bright it is.Thank you so much
Everthing was as it's told thankyou.
Made an order for head band lights for…
Made an order for head band lights for my husband an sons as they love fishing.an gave them at Christmas 🎄. My son-in-law loved them so I ordered a bundle after Christmas with key ring light an head bands an lights to put on dogs collar. Or schoolbag on dark morning or evenings .the powerful all the lights are amazing. Great value an customer service.
Previously unsatisfied but ended up happy
Ordered Dec 3 as Christmas presents. Order went missing on Dec 17th. Reached out a few times then early January a replacement was sent out. That order also went missing! They eventually gave me a refund as I had yet to receive my order a month and a half later. Couple days after my refund my order did show up.
My first order didn’t arrive but I was…
My first order didn’t arrive but I was sent another order quickly. My son loved his light and will use it at festivals and my partner uses his for DIY and it’s handy in the attic
Unbelievable Customer Service and Product! Highly recommend!
I placed an order in late November, and my shipment was held up in customs, so they didn’t arrive by Christmas. I notified the company and they immediately sent out another shipment. Then the original order showed up another week or two later. I was going to send them back but after I notified them, they told me just to keep the original order! They wanted to make up for the delay I had experienced. Now THAT’S A-1 customer service! We LOVE these lights! They are so BRIGHT and well made. Everyone I gave a light to, couldn’t get over how bright they were and loved the functionality and ease in operating them. Thank you LumiLight for such great customer service and a well made product! I would highly recommend your lights!
Great product despite the unappealing…
Great product despite the unappealing packaging and very slow delivery
Fantastic
Great! Free case!
Battery lasts forever:)
used on social club runs and at running trail events.
Thank you!!
Great products, company and customer service too
Website is very clear and easy to use. Very informative of what each product is/does. Placed 2 separate orders. Received both quickly. Ordered Lumi light and a few mini flashlights. Wow, great products. Couldn’t be happier. Recommend both and this company is great too. Customer Service was very responsive, helpful and friendly.
Informative reviews
Informative reviews, very descriptive. Easy ordering process. Extremely bright, totally lights up my walking area.
Had some delivery issues
Had some delivery issues. Reached out to Lumilight and they took care of the problem right away. The light itself is very easy to use, very bright, and maintained its charge walking in very cold temperatures.
Brilliant product
Brilliant product. Bought 3 head torches for Christmas presents. Then got a couple more for home.
Love all the products i purchased
Love all the products i purchased! Delivery was timely. Great gifts as well. Thank you and wishimg you continued success.
Excellent customer service
The lumi-lights were ordered for Christmas gifts for my children. They never arrived and I emailed the company who got in touch after I had followed-up on social media about not receiving them. The replacements arrived within the week.
Both my son and daughter find the light to be excellent with great illumination and ease of use.
Good product 😁
Communication with the team was good. There was a moment that I didn't have an information about delivery of my order. And as the product was as xmas gift I needed to wait for response from my friends. Everyone loves it
If you walk your dog at night-time its marvelous for poo picking up!!
I live by a river and there are no street lights anywhere so I can see when my dog is prancing around doing his warrior dance
Had an glitch with delivery at…
Had an glitch with delivery at Christmas time but Brian and his crew quickly rectified the situation for my order. Thrilled to confirm that my family were delighted with the lumilights and the style, design and brightness especially for working in confined spaces and difficult areas. Thank you Lumilight team.
Night shift worker
Need more light than your average head torch so very useful.
Great products and service
Great products especially useful at this time of the year. Replacement of faulty item was relatively painless as well. We'll definitely consider using using you in the future. Thanks
My light did not work but was replaced
My light did not work but was replaced. Very good customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








