Amazingly fast service. Friendly and Professional service. Very easy to get through the whole process. I would highly recommend for anyone in my situation with no family doctor this is your answer for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so thankful that my daughter received help for her cough. Dr. Takla responded quickly and was very courteous and professional. He prescribed an antibiotic and it was sent to our pharmacy. Amazin... See more
Company replied
Quick, easily accessible, simple to use. Great care, with excellent knowledge provided re my primary concern. Felt it is a great tool for folks both with and without family doctors. Of course es... See more
Company replied
They usually do not take too long to get back with some information and I am able to have my prescriptions sent to my pharmancy the same day. Just wish we did not have to list the other prescription... See more
Company replied
Company details
Written by the company
With Maple, you can now see a doctor anytime, 24/7. Online consultations with Canadian-licensed doctors and nurse practitioners for medical advice & treatment.
Contact info
Canada
- getmaple.ca
4.7
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The NP gave me a speedy consultation…
The NP gave me a speedy consultation which I had hoped for due to the nature of my injury. He explained his decision to issue a prescription and I will be able to pick it up tomorrow at the pharmacy. Thank you Maple!
17 April 2026
Reply from Maple
Thanks for your feedback Diane. We're so happy you enjoyed using Maple and were able to get your prescription so quickly. Sending healthy wishes.
The NP I met with was wonderful
The NP I met with was wonderful. Knowledgable, professional, and efficient!
17 April 2026
Reply from Maple
Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.
Clare MacEachran, caring and thorough
Clare MacEachran was thorough, she took time to explain issues with me without rushing. Very professional and caring.
17 April 2026
Reply from Maple
Thanks Susan, we’re so happy you enjoyed your experience on Maple! Healthy wishes.
Quick, easy and convenient
Maple is always fast, easy and convenient! I receive care very quickly and get what I need everytime. The doctors/nurse practitioners are always lovely to deal with and help me with whatever I may need!
17 April 2026
Reply from Maple
Thanks for your thoughtful feedback, Sarah. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.
Reply from Maple
Thanks for the review, Jeffery. We're so glad you could get the care you need quickly and easily on Maple.
Reply from Maple
Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.
Reply from Maple
Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.
Reply from Maple
Thanks for the review, Najeeb. We're so glad you were able to get the care you needed quickly on Maple.
It was easy to follow the directions to…
It was easy to follow the directions to get the help I needed to renew my perscription
15 April 2026
Reply from Maple
We love to hear this, Marilyn. Thanks for taking the time to share your experience with us. Sending healthy wishes.
No fuss, no muss
No fuss, no muss, all at 9:30 at night. Damn shame the NB government has abandoned a Canadian service provider in favour of a high pressure foreign sweatshop. The instant they try and sell me stuff during a health care issue is the instant I’ll be done with them.
14 April 2026
Reply from Maple
Hi Melynda. Thanks for taking the time to write us a review. Sending healthy wishes your way!
I had a wonderful consultation with the…
I had a wonderful consultation with the doctor. They listened carefully, showing great intuition, and together we found a solution that feels right for me at this time. I felt heard, and it seems like the issue has been resolved
14 April 2026
Reply from Maple
Hi Maxim, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.
Awful experience
Awful experience. I have coverage, used the service last month for a prescription. This month they are claiming coverage no longer exists. I administer the plan, coverage is definitely in place. Support was completely dismissive, could not tell me if it will take hours or days to correct and suggested I find a walk in clinic. Totally unacceptable!!! I will be exploring other options for my staff coverage
14 April 2026
Unprompted review
Reply from Maple
Hi there, thank you for sharing your feedback. We're sorry to hear about this frustrating experience. Since there is a wide range of insurance policies, our team may need additional time to connect with a plan administrator or HR department to confirm coverage details. We understand how important timely resolution is. Please reach out to us directly at getmaple.ca/contact-us so we can prioritize looking into this for you. We're here to help.
Nurse Practitioner Peggy Gerritsen was…
Nurse Practitioner Peggy Gerritsen was fantastic. Very informative and helpful. Waiting time was my only concern.
13 April 2026
Reply from Maple
We love to hear this, Gabrielle. Thanks for taking the time to share your experience with us. Sending healthy wishes.
The visit was very smooth and…
The visit was very smooth and efficient. The doctor immediately understood both my situation and my mother’s condition, along with the challenges we are dealing with. I felt heard and supported throughout the process. Thank you for the prompt and professional care.
13 April 2026
Reply from Maple
Hi Valentina, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.
Reply from Maple
We're so happy to hear this, William. Sending healthy wishes.
Reply from Maple
Thanks for your support, Bonita!
Waiting time reasonable
Waiting time reasonable, consultation with doctor went well and with fast and efficient results.
13 April 2026
Reply from Maple
Thanks for the review, Paulette. We're so glad you could get the care you need quickly and easily on Maple.
The response was immediate
The response was immediate, spoke with a very knowledgeable doctor, wonderful manner and clearly cared and listened and put me at ease instantly
13 April 2026
Reply from Maple
We love to hear this, James. Thanks for taking the time to share your experience with us. Sending healthy wishes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.